Hello Community,

You have made a smart investment in BMC Helix—now let's make sure it becomes one of those decisions you look back on and feel really good about. The reality is, even the best technology in the world won't transform your business if your team isn't fully on board and using it effectively.

That's exactly why we created BMC Helix Adoption Advisory Services. We've seen too many organizations struggle with the gap between "we bought the software" and "our people are actually getting value from it." Our adoption advisors? They're the folks who've been in your shoes and know how to help you cross that bridge.

What Are Helix Adoption Advisory Services?

Helix Adoption Advisory (HAA) Services are designed to help you accelerate adoption, enable new use-cases, and deliver value faster. Whether you're launching a new solution, expanding usage, or optimizing existing capabilities, our advisors are ready to help.

You can request these services through your Customer Success Manager or by contacting [email protected].

Meet Your Global Adoption Experts!

Our Helix Advisory Team is built to accelerate adoption for customers across the globe with regional expertise and personalized guidance:

The Americas Team, led by Hugo Gracia, partners with customers across North and South America.

The International Team, led by Steven Egan, partners with customers throughout EMEA and APAC.

Together, these teams bring a wealth of experience and insight to help you drive meaningful adoption and measurable outcomes.

When to Engage HAA

Here are some common scenarios where customers benefit from HAA Services:

• Launching a new Helix solution and need help with adoption planning
• Expanding usage and want to ensure best practices are followed
• Facing adoption challenges and need expert insights to course-correct
• Reviewing new features/enhancements and producing adoption plans to deliver additional value

Note: Engagements are typically based on specific use cases and usually require a defined scope and timeline. We will review your requirement to assess readiness and coordinate next steps.

How can Helix Advisors help?

No two customer's adoption paths are the same. That’s why our approach is tailored to your unique starting point, business objectives, and priorities. When you engage with HAA, an experienced Adoption Advisor will work with you to understand your current status and define a path forward that supports your goals.

Based on this discovery call, we’ll deliver a customized engagement that may include:

• Adoption assessments to evaluate current usage and identify opportunities
• Product demos to showcase capabilities and inspire use cases
• Enablement sessions to build internal knowledge and confidence
• Best practice workshops to align with proven strategies
• New feature release alignment to help you stay ahead of the curve

Often, engagements include a combination of these elements to ensure a comprehensive and impactful experience.

We're committed to helping you succeed with BMC Helix, and our team is ready to support you at every turn.

To discuss your goals and learn how our Helix Adoption Advisory Services can make a difference, simply get in touch with your Customer Success Manager or email us at [email protected]

We are excited to share that BMC has been named a Leader in the 2025 Gartner Magic Quadrant for Service Orchestration & Automation Platforms (SOAPs)! 🎉

This recognition highlights our strong vision and proven ability to help enterprises orchestrate success with Control-M and Control-M SaaS.

With Control-M, organizations can:

• Simplify and automate complex workflows
• Gain end-to-end visibility across hybrid and multi-cloud environments
• Accelerate innovation with built-in orchestration and scalability

At BMC, we believe automation is at the heart of driving agility, resilience, and growth. Being recognized as a Leader by Gartner reinforces our commitment to helping customers achieve extraordinary outcomes through automation and orchestration.

📖 Read the full report here: Access the report

We want to thank our amazing customers, partners, and this vibrant community for your continued trust and support—you inspire us to keep innovating every day. 🚀

Hello BMC Community!

Did you know there’s a hidden gem in your profile that can help you connect, recognize talent, and shine in the community? Say hello to endorsements! ✨

Endorsing skills is a quick, fun way to show appreciation for your peers’ expertise—and it only takes a click! Here’s how to make the most of it:

1. Spot the talent 👀

Browse a user’s profile in community and check out the “Knows About” section. See a skill that impresses you

2. Add the Topic

Add the topic which the person knows about & just add.

That’s it! You just endorsed their expertise. Easy, right?

3. Help others discover experts 🌟

Your endorsement not only recognizes someone’s skills but also helps other community members quickly find knowledgeable pros.

💡 Pro Tip: Endorse regularly! Celebrate others’ skills, keep your profile up to date, and build a stronger, more connected community together.

Hey everyone! 

Our community isn’t just a platform it’s the heartbeat of everything we do. Whether it's sharing ideas, solving challenges, or driving innovation, our members are at the center of it all. That’s why we recently launched a community survey—to hear directly from you about what’s working, what’s not, and what we can do better. 

First, a big thank you to everyone who participated. Your responses were thoughtful, honest, and incredibly insightful. We received a balanced mix of positive reinforcement and constructive suggestions, and we appreciate both equally. Your feedback not only validates our efforts but also highlights the areas where we can elevate your experience. 

At the heart of our community lies a commitment to continuous improvement and collaboration. Last quarter, we reached out to our members through our regular community survey to better understand your experiences, needs, and expectations — and we’re incredibly grateful to everyone who took the time to share their feedback 

What You Loved ❤️ 

We’re thrilled to hear what’s working well! Here are some highlights from your positive feedback: 

• “The community where each and every problem gets solution.” 
• “I find a lot of valuable information here from experienced IT people; the BMC documentation is plentiful but since it is so big it can be difficult to navigate.” 
• “A great source of information on real time issues from various experts.” 
• “It is a good source of information regarding BMC products” 

Where We Can Improve ⚙️ 

We also heard your concerns loud and clear. Here are a few areas you told us need attention: 

• Search functionality could be more intuitive 
• Revamping our ideas program to better communicate how feedback gets actioned 
• Making notifications easier to spot and timelier. 

We’re actively addressing these areas to ensure a better experience for all. 

What’s Next 🚀 

As we continue to grow together, we remain committed to evolving the community experience in meaningful ways — guided by your feedback and insights. 

Here are a few key areas we’re focusing on next: 

• Highlighting valuable content 
• Spotlighting impactful contributors 
• Improving the search experience  
• Refining content discovery 
• Revamping our ideas program 

Together, we’re building more than a platform — we’re shaping a thriving, collaborative space for all. 

💬 Got ideas or feedback of your own? We’re listening — join the conversation in the comments and help shape what’s next. 

Thank you! 

BMC Community team 

At BMC, we believe the most meaningful change often starts with a story. Our Women in Tech series celebrates the voices of women who’ve followed their passion, faced challenges head-on, and continue to lead with empathy, strength, and vision. 

Through every conversation, we’re reminded of the power of honesty, courage, and the importance of lifting each other up. In our first edition, we bring you a story that is as bold as it is inspiring. Meytal Dimant has spent nearly two decades building her career in tech—and the path she walked wasn’t always fair or easy. But through grit, clarity, and an unshakable sense of self-worth, she carved out her place and rose to lead with strength and empathy. 

We sat down with Meytal to talk about what inspired her journey into technology, the pivotal moments that shaped her path, and the leadership practices that keep her grounded. 

1. What first sparked your interest in tech, and how did you take your initial steps into the field? 

For as long as I can remember, I’ve been drawn to computers and the world of technology. In high school, I studied computer science and absolutely loved it - it felt natural and exciting to me. That passion only grew stronger over time, so I went on to pursue a degree in Computer Science and Mathematics. I enjoyed every minute of it - it was clear to me that this was the field where I belonged. 

2. Can you share a challenge you’ve faced as a woman in tech—and how you navigated it? 

Being a woman in tech is not always easy. Over my 19 years of experience, I’ve faced several challenges - I’ll share two that have stayed with me. 

 When I started my career as a fresh graduate with a Bachelor's degree, I joined a company alongside four other new hires: three men and two women. On our very first day, I found out that the women’s base salary was 1,000 shekels lower than the men’s - despite having the same qualifications. Later in my career, after gaining more experience, I was up for a promotion. My manager had told me the opportunity was mine - and during that same conversation, I also shared that I was pregnant. I made it clear that I still wanted the role, and we agreed that it wouldn’t change the plan. But in the end, I didn’t get the promotion - someone had decided it would be too difficult for me to handle while pregnant. When I returned from maternity leave, I addressed the situation directly with my manager. It took time, but eventually, I was promoted to a leadership role under a different manager.  These experiences taught me to speak up, to advocate for myself, and - most importantly - to never give up. There is no peak or goal I can’t reach. 

3. What’s one go-to productivity trick or routine that helps you stay grounded during busy weeks? 

As a manager of a large group, I make it a priority to maintain regular 1:1s with my direct reports - but just as importantly, I block off one hour during office days with no meetings. I use that time to connect informally with both the broader team (including indirect reports) and my peers. These casual conversations often give me a clearer sense of what’s really happening across the team. They help build trust and strengthen relationships. It’s a simple routine that helps me stay connected and keeps the team engaged. 

4. What’s one piece of advice you’d give to women starting out in the tech world today? 

Believe in yourself - even when others don’t. There will be times when your voice isn’t the loudest in the room, or when people question your ability to handle a challenge. Don’t let that stop you. Speak up, take initiative, and don’t wait for permission to lead. Also, don’t be afraid to ask for what you deserve - whether it’s a raise, a role, or a seat at the table. Your perspective is valuable, and the tech world needs more women who lead with both strength and empathy. 

And finally - find someone who truly believes in you. Someone you can turn to when things get tough, who will tell you the truth, and help you clear your thoughts when you need it most. Having that kind of support can make all the difference. 

Meytal’s story shines a light on the experiences many women navigate in the tech industry and more importantly, it shows what’s possible when we lead with courage, clarity, and resilience. Her journey is a powerful addition to our Women in Tech series, reminding us that leadership is about authenticity, advocacy, and creating space for others to rise.  We are grateful to Meytal for sharing her journey so openly and for being a changemaker we can all look up to. 

✨ We'd love to hear from you. What part of Meytal’s journey resonated with you the most? Drop a comment below and let’s keep the conversation going. 

If you know someone whose story would inspire others in our Women in Tech series, please feel free to share their name in the comments. And if you’d like to share your own story, we’d be excited to include it — just reach out to us! 

Hello BMC Community,

Each month, we take a moment to appreciate the individuals who help make this space insightful, collaborative, and solution driven. August was no different — and thanks to many of you, the community continued to thrive through shared knowledge, thoughtful engagement, and a genuine spirit of support.

We're proud to recognize our active contributors for August — community members who’ve gone the extra mile to help others, ask meaningful questions, and keep conversations going.

 Contributors of the Month – Your Impact Matters!

1. AbdulMoid Mohammed

2. Claudio Cesar Flaviano

3. Ilyas Shaikh

4. samy velu

5. Richard Huot

Thank you for making an impact — not just with your expertise, but with your willingness to collaborate and uplift others.

🔄 Keep the Momentum Going

Keep sharing, asking, and connecting. Your voice helps others grow — and that ripple effect is what makes the BMC Community so powerful.

Thank you once again to everyone contributing to our shared learning and growth. Let’s keep the momentum going into September!