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This service provides five distinct monitoring capabilities within BMC Helix Operations Management. It offers a unified solution for gaining end-to-end visibility, control, and automated incident management across your on-premise, cloud, and network environments. Each of the five included services can be redeemed independently, offering the flexibility to deploy them as needed to fit your specific operational requirements.
What you get:
BMC Helix will perform the following for each service selected in one environment:
- Conduct a workshop for gathering customer requirements
- Prepare Solution Design Document
- Install up to five BMC Helix Patrol Agents
- Configure up to two deployable monitoring packages on BMC Helix Operations Management (BHOM) (Excluding BMC Helix Network Monitoring)
- Configure up to five monitoring policies for OS, log files, and processes (Excluding BMC Helix Network Monitoring)
- Configure up to five alarm policies for threshold management and alert generation (Excluding BMC Helix Network Monitoring)
- Configure one dashboard with up to five monitoring metrics (Excluding BMC Helix Network Monitoring)
- Prepare Construction Document
- Prepare Test Strategy and System Test Plan
- Assist Customer with functional testing
Service Options
BMC Helix OS/VM Monitoring Service
BMC Helix Cloud Monitoring Service
BMC Helix Storage and Hardware Monitoring Service
BMC Helix Network Monitoring Service
BMC Helix Automated Incidents Service
Service Options
BMC Helix OS/VM Monitoring Service
BMC Helix Cloud Monitoring Service
BMC Helix Storage and Hardware Monitoring Service
BMC Helix Network Monitoring Service
BMC Helix Automated Incidents Service
Additional information:
- Estimated Duration: 2+ days
- In-scope Product: BMC Helix Operations Management, BMC Helix Netreo
- Service Type: Deployment
- Availability: Available
- Success Service Code: MONI_OSVM_001_OFFSHORE, MONI_OSVM_001_ONSHORE, MONI_CLOU_001_OFFSHORE, MONI_CLOU_001_ONSHORE, MONI_STHW_001_OFFSHORE, MONI_STHW_001_ONSHORE, MONI_NETW_001_OFFSHORE, MONI_NETW_001_ONSHORE, EVNT_PSR_001, EVNT_PSR_001_ONSHORE
- Date Last Updated: 9/20/2025
Deliverables:
Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Solution Design Document
- Construction Document
- Test Strategy and System Test Plan
Completion Criteria:
BMC Helix will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. Consultant days must be booked in no less than 8-hour increments/full days.
Definitions:
Country-Specific Staffing: Upon Customer’s request and BMC resource availability, BMC will deviate from BMC’s Standard Delivery model. BMC will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC resource comes from will be mutually agreed to by BMC and Customer.
Standard Delivery: A mix of BMC consultants and project managers sourced from various BMC locations.