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This Service will migrate Customer’s existing TrueSight Capacity Optimization (TSCO) solution to BMC Helix Continuous Optimization (BHCO) with up to two years of existing historical data.
What you get:
BMC Helix will perform the following in two environments:
Analyze and Design
- Conduct a workshop to analyze the existing BMC Helix TrueSight Capacity Optimization (TSCO) implementation and provide overview of the migration process
- Prepare Migration Design Document with an assessment of tasks required to support the migration to BMC Helix Continuous Optimization (BHCO)
- Prepare Test Strategy and Test Plan
Prepare for Migration
- Install and configure up to eight Remote ETL* Engine (REE) servers
- Install and configure up to two gateway servers, if applicable
- Migrate groups, users, and permissions from existing TSCO Remedy Single Sign On (RSSO) to BMC Helix SSO solution
- Execute pre-migration tools against the existing TSCO instance
Migrate
- Execute the migration toolkit to assist with the migration of data out of the box and Customer-defined ETL’s from TSCO to BHCO including up to two years of historical data
- ETL migration includes the following standard ETLs:
- Oracle - Enterprise Manager Extractor
- VMware - vCenter Extractor Service
- NetApp custom Extractor
- Configure up to two BMC Helix Dashboards from TSCO to BHCO
- Migration of analyses, models and standard reports
- Configure up to five reports in BMC Helix dashboards.
- Each report includes up to 10 metrics
- Assist Customer with:
- Migrating Customer-defined Data Marts* from TSCO to BHCO for up to 30 Business Days
- Migrating Customer-defined Buffer tables (up to 10 Business Days)
- Migrating Customer-defined Datamover tasks (up to 5 Business Days)
- Migrating Customer-defined Optimizer rules (up to 5 Business Days)
- Migration of Custom views (up to 2 views)
- Configuration of additional BMC Helix Dashboards (up to fifteen Business Days)
Validate and Deliver
- Prepare Construction Document
- Validate BHCO environment with customer in preparation for go-live
- Assist Customer with functional testing, up to 2 weeks
- Provide up to three days’ assistance with deployment to production
Customer will be responsible for:
- Providing access to:
- Capacity management administrators
- Subject matter experts
- Available documentation on the existing TSCO environment
- Providing access and privileges to:
- Systems and applications to be integrated
- Existing TSCO environment
- Servers where BMC Helix Continuous Optimization agents will be installed, if applicable
- Migrating of all integrations apart from those specified in the “Migrate” section above including but not limited to:
- ServiceNow custom Extractor
- Gateway server and capacity agents
- Self ETL custom Extractor
- Buffer tables* and Generic Database extractors
- Migration and redesign of Reporting Deliverables
- Migration of Datamarts not used in views (up to 60)
- Migration of Buffer Tables
- Migration of Datamover tasks
- Migration of Optimizer rules
- Migration of customer-specific views
- Migration of Custom views
- Configuration of Helix Dashboards
- Conducting functional testing
- Upgrading and/or installing BMC Helix Continuous Optimization capacity agents, if applicable
Project milestones: The following milestones are established between the Customer and BMC. Once BMC has reached a milestone, the BMC Project Manager will issue a milestone completion letter to Customer.
- Milestone 1: Upon delivery of the Project Schedule
- Milestone 2: Upon delivery and approval of the Migration Design Document
- Milestone 3: Upon delivery and approval of the Construction Document
- Milestone 4: Upon completion of the Project Closeout meeting and the delivery of the project completion letter
Pre-requisites:
- For non-SaaS migrations, the BMC Helix Platform must already be implemented
- Firewall ports must be open between REE servers and BHCO
- Minimum hardware and software requirements to install the REE servers and capacity agents, if applicable
- Minimum TSCO version is 20.02 or higher
- The Capacity Agents must be updated and connected to new gateway servers
- BHCO Self ETLs must use the available REST API
Additional information:
- Estimated Duration: 40 weeks
- In-scope Product(s): BMC Helix Continuous Optimization, TrueSight Capacity Optimization
- Service Type: Deployment
- Availability: Active
- Success Service Code: BHCO_MIGR_ADV _001
- Date Last Updated: 9/17/2025
Deliverables:
Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Migration Design Document
- Test Strategy and Test Plan
- Construction document
Completion Criteria:
BMC Helix will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. Consultant days must be booked in no less than 8-hour increments/full days.
BMC Helix will provide this service with one of the approaches below:
| Delivery Options | Success Credits Required |
| Country-Specific Staffing* | 250 |
Definitions
Country-Specific Staffing: Upon Customer’s request and BMC resource availability, BMC will deviate from BMC’s Standard Delivery model. BMC will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC resource comes from will be mutually agreed to by BMC and Customer.
Data Mart: A subset of data stored within the overall data warehouse for the needs of a specific team, section or department within the business enterprise
ETL: Extract, transform, and load is a general procedure of copying data from one or more sources into a destination system