BMC Mainframe: z/OS System Problems Resolved - Quickly and Effectively

The course is developed and delivered by © RSM Technology.

When system problems occur companies often automatically send the dumps to IBM, without looking at them first. However, as we all know, z/OS today is almost invariably a multi-vendor software environment.

This course teaches you the vital (yet simple) techniques that will quickly glean maximum information from the diagnostic data. This lets you identify the vendor product responsible for the problem, and ultimately verify their diagnosis of the problem.

This course describes and explains what can go wrong in an IBM z Systems environment, and what you can do about it as an operator or systems programmer. It looks at failure situations from many points of view, including hardware problems and the software environment.

The software environment is further examined by looking at the Recovery Termination Manager (RTM) - the 'cleaning-up' function of z/OS - and its ABEND concept. All the different reports that come out of a z/OS system in conjunction with failures (messages, dumps, traces, etc.) are also discussed. The most common reasons for system ABENDs (and how you can analyze the information coming out of the system when they occur) are also covered.