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Discover the Gartner® Peer Insights™ “Voice of the Customer” report for Service Orchestration and Automation Platforms. This report aggregates verified peer reviews to help IT leaders make informed decisions about software and services
Access the report to:
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View the vendors that meet or exceed market averages for user interest, adoption, and overall experience.
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Explore verified peer reviews on product capabilities, deployment, and support to make informed decisions.
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Guide your buying process and help you select the right solution for your organization.
Data and analytics leader, IT services
A Customers’ Choice for Service Orchestration & Automation
BMC recognized in the Gartner® Voice of the Customer report.
What is a service orchestration and automation platform?
SOAPs help infrastructure and operations leaders streamline business service delivery by unifying workflow orchestration, workload automation, and resource provisioning across hybrid IT environments. SOAPs are increasingly central to an organization's ability to deploy workloads and to optimize deployments as a part of cost and availability initiatives.
End-to-end workflow automation, simplified
With 30 years of innovation, Control-M gives customers the scalability and reliability to automate with confidence. Available as SaaS or self-hosted.
The Control-M platform offers:
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Jett, a generative AI-powered advisor for real-time insights and smarter decision making
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AI/ML pipeline orchestration and file transfer management with universal visibility and control of workflows
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Hundreds of out-of-the-box integrations, including many introduced in the last year
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Continuous innovation through jobs-as-code, extending dev and ops collaboration
Gartner, 2025 Gartner Peer Insights Voice of the Customer: Service Orchestration and Automation Platforms, Peer Community Contributors, December 24, 2025.
Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner® Peer Insights™ content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.