BMC

BMC Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. This website, www.bmc.com (the "Site"), is owned and operated by BMC Software, Inc. ("BMC"). This BMC Privacy Policy ("BMC Privacy Policy" or "Privacy Policy") describes how we collect, use and disclose personally identifiable information that we may obtain about you ("You") ("Personal Information") through the Site. When You provide Personal Information to us via our Site, we protect it according to this Privacy Policy. By using this Site, You acknowledge that You have reviewed and agree to, the terms of this Privacy Policy. If You do not agree to this Privacy Policy, do not use this Site.

BMC adheres to the Safe Harbor Privacy Principles published by the U.S. Department of Commerce ("Safe Harbor") with respect to certain Personal information that it receives in the United States about European Union ("EU") and Swiss residents. Information about BMC's participation in Safe Harbor can be found in the section set out below entitled "Safe Harbor Participation."

BMC operates in the business-to-business (B2B) software industry. Unlike many companies and websites, we do not focus on consumer users or the collection of consumer data. To the extent we collect information online, our purpose is to better serve our business customers.

The Personal Information We Collect

We may collect the following types of information when You browse this Site, any other BMC website, or any site of a BMC affiliate (“BMC Website”):

Personal Information You provide directly when You register on a BMC Website,  make an online order, join an online community or other group, inquire about BMC products, or request BMC support or services at any BMC interactive message board or via any e-mail messages You send BMC, including Your name, contact information (phone, fax and pager numbers, address, and email address), ordering information, and payment data.

Personal Information You provide directly, including information You submit through a BMC Website as part of the online job application process or in the process of registering for a BMC-sponsored training, event, user group, or conference.

Passively collected information, including through the use of "cookies" as described below, such as IP addresses, web browser and operating system information, date and time of visits, and the web pages Your Internet browser visits when browsing any BMC Website; click-through information related to BMC emails and related marketing activities; and  aggregate, non-Personal Information, such as the number of hits per week or per web page.

Cookies

BMC Software uses cookies to distinguish you from other users of a BMC Website. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our sites. For detailed information on the type of cookies we use and the purposes for which we use them and how you can control them, read our BMC Cookie Notice. By using this Site, http://www.bmc.com, or any other BMC Website, you accept the use of cookies in accordance with the BMC Cookie Notice. If you do not accept the use of cookies, please disable them following the instructions in the Cookie Notice, by using the Cookie Consent Tool provided by BMC on this Website, or by changing your browser settings so that cookies cannot be placed on your computer or mobile device.

Web Beacons

BMC may use "web beacon" technology to gather metrics from anonymous web users and email recipients for the purpose of operating and improving BMC websites and email communications. A web beacon is an electronic image that is imbedded in a web page or email which allows BMC to track web page views/hits or the opening of an email containing a beacon. BMC may use web beacon in conjunction with cookies to track web site activity on this Site, www.bmc.com, and other BMC websites. Web beacon tracking by BMC does not identify the name or email address of the web user or mail recipient.

The Way We Use Personal Information

BMC uses Personal Information You have provided directly or information we collect indirectly online about You for marketing purposes in the following ways:

For Personal Information You provide directly online, or through email messages, relating to inquiries about products, ordering products, requests for support or services, or downloading products, we use the information to engage in and process transactions with You, to respond to Your inquiries and requests, to provide information on BMC products and services, to provide information on BMC's partners offering BMC's services and products, and to provide customer support activities.  Before we use Your Personal Information, we will give You the opportunity to choose whether or not You allow BMC to use Your Personal Information in such ways described in this Privacy Policy.  You may at any time choose to stop receiving BMC's emails relating to our marketing materials by following the unsubscribing instructions contained in the emails we send to Your attention. You can also unsubscribe by sending an email to privacy@bmc.com and requesting the removal of Your name from BMC marketing lists.

Some of BMC products and services may be advertised by third parties. In the U.S. and other jurisdictions with similar laws, we will only share Your Personal Information if You have not expressed Your preference by opting out of having Your information shared. In countries that are members of the European Union and all other jurisdictions with similar laws, we will only share Your Personal Information if You have agreed to allow us to share Your information with third parties. You have the opportunity to choose to not receive such marketing materials from third parties by updating Your subscription preferences here.

BMC informs You that when You agree for Your information to be shared and used by third parties, then these third parties are responsible for handling Your information. Personal Information You provide online on others’ sites may be provided to third parties working on BMC’s behalf, such as BMC partners, data processors, and advertisers. Therefore, we recommend that You familiarize yourself with their online privacy policies so you understand how BMC partners will use, collect, and handle your information.

For Personal Information You provide online, including cookies, actions, or clicks from hyperlinks and subscriptions, we may use such information to customize future communications and BMC web pages in accordance with communication preferences You have established with BMC.

For some registration, email and data You provide, we may direct You to particular web pages, customize the web pages You see, or otherwise increase the relevance of the information You receive. BMC may use Analytic Cookies as described in our Cookie Notice accordingly to collect Your Personal Information about web pages visited, page hits per week, and the like, and BMC will use this information internally to improve the design of our web pages.

For Personal Information submitted using the online job application process, we may use and disseminate this information internally and among our affiliates as necessary to consider Your application and to contact You regarding our decision.

For Personal Information submitted online for scheduling training or registering to attend a BMC-sponsored conference or event, we may use and disseminate this information internally and among our affiliates to communicate with You and to facilitate Your registration and participation.

When We Share Your Personal Information

As a global company, BMC shares information for business and marketing purposes only on a need-to-know basis and only with: (a) its own employees, contingent workers, and worldwide offices (http://www.bmc.com/contacts-locations/worldwide/?intcmp=header_worldwide) (b) the customer from which BMC received the information; (c) BMC distributors, resellers, third parties software vendors, subcontractors, consultants, and third-party service-provider companies, that have agreed to safeguard such information in a like manner to the way that BMC safeguards such information and that have agreed to confidentiality terms with BMC or that have entered into arrangements with us to provide the services described in this privacy policy; and (d) other entities authorized to have access to such information under applicable law or regulation.

BMC may disclose Your Personal Information to protect our rights or property, to enforce our terms of use and legal notices, as required or permitted by law, or at the request of government regulators or other law enforcement officials and the courts (including the issuance of a valid subpoena). We shall have no duty to notify You of such compliance with local law where applicable.

BMC will not use or share Your Personal Information in ways unrelated to those described above without first notifying You and offering You a choice as to whether or not we may use Your  Personal Information in a different manner.

Our Commitment to Data Integrity and Security

BMC is committed to protecting Your privacy. BMC processes Your Personal Information only in ways compatible with the purpose for which it was collected. To the extent necessary for such purposes, we take reasonable steps to make sure that the information is accurate, complete, current and otherwise reliable with regard to its intended use. However, BMC expects that You will update your Personal Information with BMC as necessary as described in the section above “How You Can Access or Correct Your Personal Information”.

BMC takes reasonable and appropriate measures to maintain the confidentiality and integrity, and prevent the unauthorized use or disclosure, of information. This includes maintaining a system of appropriate administrative, physical and technical safeguards to secure such information.

Links to Unaffiliated Third Party Websites

This Site may contain links to unaffiliated third party websites. If You link to or otherwise visit any other websites managed by third parties, BMC encourages You to review the privacy policies available on such websites. You understand that BMC has no control over those websites and is not responsible or liable for the policies and practices followed by such third parties.

How You Can Access or Correct Your Personal Information

If You have created an online profile with BMC at https://webapps.bmc.com/signon/content/logon.jsp, You can update Your profile by logging on and following the prompts to update Your Personal Information. Other online registration profiles You may have established at BMC relating to sales, marketing, customer support, training, and event registrations can be updated by following the instructions provided within each profile/account.

You can also request access to Your Personal information that we collect online and maintain, and update or correct that information, through e-mailing privacy@bmc.com with the subject line heading of "Privacy Policy Request." To protect Your privacy and security, we will take reasonable steps to verify Your identity before granting access or making corrections.

We may keep information in an off-line form, for archival purposes or as otherwise required by law. Please note that if Your information is removed from our databases, You may no longer be able to access certain areas of a BMC website requiring registration or a subscription.

Users may request to be removed from a BMC e-mail list, by following the "unsubscribe" instructions on e-mails from BMC or by sending a request to privacy@bmc.com.

Revisions and Contact Information

We periodically update the features of BMC Websites to better serve You and all our customers. We reserve the right to change this Privacy Policy without advance notice and any modifications are effective when they are posted here. The date of the newest version will be posted below. Please check back frequently, especially before You submit any Personal information at this Site, to see if the Privacy Policy has changed. By using any BMC Site, You indicate Your understanding and acceptance of the terms of the Privacy Policy posted at the time of Your use. If You have any questions, please contact us by sending an e-mail message to privacy@bmc.com with the subject line heading of "Privacy Policy Request."

Safe Harbor Participation

BMC complies with the U.S.-EU Safe Harbor Framework and the U.S.- Swiss Safe Harbor Framework as set forth by the  U.S. Department of Commerce regarding the collection, use, transfer and retention of personal information from European Union member countries and Switzerland, collectively referred to in this policy as "EU/Swiss Personal Information". BMC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view BMC's certification, please visit www.export.gov/safeharbor

BMC employees in the EU and Switzerland are provided with information regarding BMC's employee data privacy practices and Safe Harbor via a separate policy.

Collection, Use, and Disclosure of EU/Swiss Personal Information

BMC collects, uses, and discloses EU/Swiss Personal Information in the ordinary course of its business. In particular, BMC may obtain in the U.S. the following types of EU/Swiss Personal Information about individual contacts for customers, customer prospects, partners, suppliers, vendors, participants in BMC sponsored events, conferences and training, and online job applicants ("EU/Swiss Data Subjects"), including: name; contact information (phone, fax and pager numbers, address, and email address); title; company name; sales, product and services purchase information; payment data; usernames and passwords; product skills; certifications; resume and application data; and other data necessary to register for BMC sponsored training, conferences and events.

BMC may use such EU/Swiss Personal Information for the following purposes: communicating with customers, prospects, partners, and others; fulfillment and tracking of orders; providing services and support; tracking of payments and otherwise ensuring payment; assessing performance and making assessments about future purchases; performing direct marketing activities and otherwise communicating information regarding BMC products or services (where permitted by law); providing registration for and participation in BMC sponsored training, events and conferences; and for facilitating the online employment application process.

BMC may disclose EU/Swiss Personal Information to its affiliates, subsidiaries, business partners, and service providers for the purposes listed above. In situations where BMC discloses EU/Swiss Personal Information to any third parties acting as service providers or "agents" on behalf of BMC, BMC will require the recipient to protect the disclosed EU/Swiss Personal Information in accordance with the relevant Safe Harbor Principles, or otherwise take steps to ensure that EU/Swiss Personal Information is appropriately protected.

With respect to any sharing of EU/Swiss Personal Information for purposes of marketing BMC products and services, BMC obtains promises from its affiliates, subsidiaries and business partners that such entities will use and disclose such EU/Swiss Personal Information for purposes of marketing BMC products and services only. In certain situations, EU/Swiss Data Subjects and others may seek to opt-out of disclosures of their Personal Information by following the opt-out instructions contained on marketing emails or by contacting BMC at privacy@bmc.com

Data Processor Activities

In certain situations, BMC may obtain incidental access to information about its customers' employees and other end users in the EU and Switzerland in connection with supporting its products or services ("EU/Swiss Processor Information"). These customers act as the data controller for any EU/Swiss Processor Information collected in the EU or Switzerland and subsequently transferred to BMC in the United States. BMC acts as a data processor on behalf of its customers with respect to such EU Processor Information and accordingly carries out their instructions with regard to the collection, processing, and protection of EU Processor Information.

Data Security, Integrity and Access

BMC takes reasonable precautions to protect EU/Swiss Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. BMC makes reasonable efforts to keep EU/Swiss Personal Information reliable for its intended use, accurate, current and complete. BMC also provides EU/Swiss Data Subjects with the opportunity to access, review and correct their own EU/Swiss Personal Information, and otherwise provides such individuals access to EU/Swiss Personal Information in accordance with Safe Harbor.

Individuals may contact the BMC Safe Harbor Privacy Contact identified below to review EU/Swiss Personal Information about them. However, such individuals may first wish to contact their own company with questions regarding EU/Swiss Personal Information shared with BMC, as that might be the most efficient means of addressing such issues. BMC reserves the right to take reasonable steps to authenticate the identity of any such individual seeking access to Personal Information.

Other Disclosures

BMC may disclose EU/Swiss Personal Information as necessary in connection with the sale or transfer of all or part of its business, where required or permitted by law, where BMC believes that such disclosures are appropriate in connection with a law enforcement request or otherwise permitted by Safe Harbor, or in order to investigate, prevent or take action regarding illegal activities or suspected fraud, or to enforce or apply BMC agreements.

Cooperation with Data protection Authorities and Dispute Resolution

BMC agrees to cooperate and comply with EU and Switzerland data protection authorities in the investigation and resolution of complaints brought under the Safe Harbor framework.  BMC has chosen to use the EU Data Protection Authorities and Swiss Federal Data Protection and Information Commissioner to serve as independent recourse mechanisms for dispute resolution.

Questions

Questions regarding this Safe Harbor section of this Privacy Policy or requests for access to EU/Swiss Personal Information should be directed to the Safe Harbor Privacy Contact listed in this section. Additional information may be obtained on the US Department of Commerce website at www.export.gov/safeharbor. In addition, if any individual located in the EU or Switzerland experiences an issue regarding their Personal Information that BMC holds about him or her, the individual may contact the local data protection authority for further information.

BMC Privacy Contacts:

Global Privacy Officer: Safe Harbor Contact:
Anne-Claire Dubois Jim Klein
Global Privacy Officer Global Security Services Director
BMC Software
E2  Eskdale Road
Winnersh Wokingham
Berkshire RG41 5TS
UK
BMC Software, Inc.
2101 CityWest Blvd.
Houston, TX 77042
USA
Phone:  +44 (0) 178 447 8487 Phone: +1 (713) 918-1421
Email: AnneClaire_Dubois@bmc.com
  privacy@bmc.com
Email: Jim_Klein@bmc.com
  privacy@bmc.com