icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown

Let us know how we can help

Sales & Pricing

Speak to a rep about your business needs

Contact Sales

Help & Support

See our product support options

Contact Support

General inquiries and locations

Contact Us
Newsroom

BMC Completes Australian IRAP Assessment to meet ISM Controls at the OFFICIAL and PROTECTED levels

BMC Helix Portfolio provides Australian Commonwealth organisations expanded choices in addressing their IT service and operations management needs

MELBOURNE – September 10, 2024 - BMC, a global leader in software solutions enabling business faster than humanly possible, today announced that its BMC Helix portfolio has been successfully assessed by an authorised IRAP assessor to meet the Australian ISM controls at the OFFICIAL and PROTECTED levels, allowing BMC to offer Australian Government Agencies greater value in their IT choices.

BMC is proud to adhere to the Australian Signals Directorate (ASD) security requirements outlined in the Information Security Manual (ISM). The ISM framework helps organisations apply a risk management framework, protect their information technology and operational technology systems, applications, and data from cyber threats.

Most notable in the assessment is BMC’s strength in addressing the Essential Eight mitigation strategies with the industry leading BMC Helix portfolio of offerings for IT service and operations management to support common issues like patching. BMC currently works with the Australian government to support modernisation and realignment of their service desk experience and improve asset management for current and future needs. 

With BMC Helix, organisations and departments can: 

  • Apply AI-powered service management for faster resolution with up to 361% ROI
  • Maximise employee self-sufficiency with customer-quality experiences and intelligent self-service
  • Use real-time operational insights, anomaly detection, root cause isolation, and remediation to minimise service downtime with context-based anomaly detection
  • And leverage AI to lower Mean Time To Resolution (MTTR) with automated event correlation and management

“The Australian government continues to innovate, and we’re honoured to support all departments to realize the incredible value that BMC Helix can deliver,” said Brenton Smith, vice president, BMC Asia Pacific and Japan. “Together, we can drive greater efficiency for government IT teams to improve public sector outcomes.”

Additional Resources

About BMC

BMC empowers 86% of the Forbes Global 50 to accelerate business value faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage. 

BMC, BMC Software, the BMC logo, and other BMC marks are the exclusive properties of BMC Software, Inc. and are registered or may be registered with the U.S. Patent and Trademark Office or in other countries.

©Copyright 2024 BMC Software, Inc.

www.bmc.com

Editorial contact:
Madeline Bien
BMC
[email protected]