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Explore ITSM best practices for the DevOps age “Download the ITIL 4 Best Practices e-Book Set”

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ITIL 4 ebook library

Get up to speed with the new ITIL 4 framework

New technologies and ways of working offer exciting possibilities for service delivery excellence. Learn about the updates in the new version of ITIL—and get guidance for making the latest best practices actionable for your organization. Highlights include:

  • Delivering more for your customers and business through the Service Value System
  • Simplifying, optimizing, and automating ITSM processes
  • Planning, designing, and transitioning to better ways of working