What’s New in BMC AMI Ops – January 2026

Mainframe operations teams face constant pressure. They must find issues early, fix them fast, and keep critical systems running. At the same time, teams are smaller, systems are more complex, and manual troubleshooting takes too long.

The January 2026 release of BMC AMI Ops is designed to meet that challenge head on.

This release strengthens AI-driven detection and root cause analysis for IMS, expands in-workflow GenAI assistance, and adds answers that reflect how your organization works. The goal is simple: see problems sooner, act with confidence, and spend less time searching for answers—especially when missed warning signs can lead to missed SLAs, emergency capacity costs, or new staff struggling to replace retiring experts.

These updates are especially valuable for IT leaders responsible for SLA compliance and service resilience, as well as the SysProgs, DBAs, and operations teams who deal with CPU spikes, creeping slowdowns, and performance issues every day.

See Issues Early. Fix Them Fast. Powered by GenAI.

BMC AMI Ops continues to evolve as a modern system of action for z/OS operations. Insight, guidance, and trusted knowledge now show up directly in the flow of work.

Expanded GenAI coverage helps teams make faster decisions. Help is available in more places, and day-to-day operations stay current—without forcing teams to leave the tools they already use.

Here’s what’s new in the January 2026 release.

Keep IMS Running Smoothly — Find Issues Earlier. Fix Them Faster

IMS environments move fast. Waiting for issues to grow into outages is not an option.

With updates to BMC AMI Ops Insight, teams can detect IMS issues earlier and move to resolution faster. AI/ML-driven

multivariate analysis reviews operational data across system, Db2, and IMS workloads. It highlights unusual behavior like CPU spikes, contention, and creeping slowdowns, and points to likely root causes—before SLAs are at risk.

Together with BMC AMI Assistant, these findings are explained in plain language. Teams also receive guided next steps to help reduce MTTD and MTTR. This early insight helps stabilize workloads sooner and avoid reactive troubleshooting or expensive emergency capacity purchases.

This is especially helpful for IMS DBAs and support teams who need faster anomaly detection and root cause analysis without digging through multiple tools.

In-Workflow GenAI Chat — Less Searching, Faster Resolution

Switching between tools slows teams down—especially when newer staff are asked to manage complex environments without years of experience.

The January release brings GenAI assistance directly into BMC AMI Ops Automation for Batch ThruPut. With BMC AMI Assistant Knowledge Expert Chat, teams can ask questions and get clear, plain-language answers without leaving the Automation for Batch ThruPut UI.

Answers are grounded in trusted BMC documentation. This reduces manual lookups, speeds resolution, and delivers more consistent guidance right where the work happens. It also helps less-experienced SysProgs and DBAs resolve issues with confidence, even when senior experts aren’t available.

Use Your Institutional Knowledge — Get Clear, Plain-Language Answers

Every organization works a little differently. Generic answers often fall short.

The January release introduces the BMC AMI Assistant Knowledge Hub (now in beta), bringing organization-aware GenAI assistance into BMC AMI Ops Monitors and BMC AMI Ops Insight. Powered by GenAI, the Knowledge Hub uses your institutional knowledge—such as internal terms, procedures, and standards—to deliver answers that reflect how your team operates.

Built-in domain expertise means teams don’t need data science skills or heavy configuration to get immediate value. This helps new team members ramp faster, supports consistent decision-making, and reduces reliance on tribal knowledge.

For IT infrastructure managers and CIOs, this translates into better cost control, stronger service resilience, and a clearer path to modernization without increasing operational risk.

Why These Updates Matter

Together, these enhancements help teams catch issues early with proactive alerts, reduce false positives using multivariate analysis, and act faster with GenAI-powered explanations. Built-in expertise and in-workflow GenAI chat shorten learning curves as teams change, while continuous learning improves accuracy over time as workloads evolve.

The result is actionable intelligence that shows what’s wrong, why it matters, and what to do next—before performance or costs spiral.

Learn More

For a complete breakdown of component-level enhancements, please review the latest technical bulletins available on the Notices for BMC AMI Ops Products or Documentation for BMC AMI Ops or BMC Support to learn more.

In Case You Missed These Other BMC AMI Blogs…

·     What’s New in BMC AMI Ops – October 2025

·     What's New in Mainframe Solutions

·     Tech Talk Recap: Automating Mainframe Operations—Smarter, Simpler, Stronger

·     Mainframe Optimization Made Smarter: AIOps + DataOps with BMC AMI

·     Mainframe Transformation with AIOps: Smarter Operations, Greater ROI

Resources

·     Notices for BMC AMI Ops Products 

·     Documentation for BMC AMI Ops

·     BMC AMI Ops – BMC Community

·     Product Support – BMC Documentation

·     BMC AMI Ops – Family Page

·     BMC AMI Ops Insight

·     BMC AMI Datastream for Ops

·     BMC AMI Ops Monitoring

·     BMC AMI Assistant

·     Podcast: How Next-Gen Mainframers Benefit from Observability and SRE

·     On-Demand Webinar: Modernizing Mainframe Ops for Experts and Next-Gen Teams

·     On-Demand Webinar: Improve mainframe performance with AIOps and GenAI

·     Video: BMC AMI Ops New Customizable Dashboards

·     Video: What’s New in BMC AMI Ops – October 2025 Enhanced Interactive Dashboard Capabilities

·     Video: Bringing Mainframe into Enterprise Observability with OpenTelemetry | BMC AMI Datastream for Ops

·     BMC AMI Ops Insight – Tour

·     Podcast: Mainframe Modernization with AIOps—Insights from the Field

·     Analyst Brief: CxO Decision Brief—Resilient by Design

Webinar: "How AIOps and OpenTelemetry Observability Protect SLAs and Cut Costs"

Wed, Nov 19, 2025

Learn how You’ll learn how next-gen teams adopt AIOps to spot what matters, use the right tools to surface likely root cause, apply GenAI for natural-language guidance, include the mainframe in enterprise-wide OpenTelemetry observability and drive codeless, policy-based automation.

Register Now

Created by Nick Mears, Principal Solutions Marketing Manager, BMC Software

👉 Meet Patrik Stanz — Read How His Career Has Evolved Over the Years!

Patrik Stanz is a Lead Technical Consultant with 15+ years of experience. He is one of our strong advocates for BMC Helix products with deep hands on experience in helping organizations design and optimize enterprise service management solutions. He’s known in the BMC community for his practical insights, thoughtful problem-solving, and willingness to help others navigate the complexities of the BMC Helix suite — especially around workflow automation and process design.

As an active contributor to the BMC community since 2013, Patrik is always generous with his insights and time. To bring those insights to a wider audience, we asked him a set of questions that frequently come up among BMC Helix practitioners. Below, Patrik shares his thoughts, lessons learned, and practical guidance.

In Conversation with Patrik Stanz,

1. Can you share a little about your career journey so far and what brought you to NTT DATA Deutschland SE?

I began my career at a startup called automate-it, initially as a support engineer and later as a software engineer. This was where I first worked with BMC products. The company is specialized in data center automation using the BMC Cloud Lifecycle Management (CLM) suite, which included BMC Remedy, BMC Midtier, BMC TrueSight Orchestrator, BMC BladeLogic Server Automation, and BMC Network Automation.

Over time, I decided to transition from data center automation to ITSM and IT/Management process automation, moving from a purely technical role to one with a stronger management focus. That led me to join NTT DATA Deutschland SE, a leading BMC partner in the DACH region, as an IT Consultant.

2. Every career has its challenges. What are some key challenges you’ve faced along the way?

When I started my first job after school, I thought I knew everything about IT and business—but I quickly realized I didn’t. It felt like starting from zero.

I also had to learn how to handle difficult customers without taking things personally, which was a big challenge early on.

3. Is there a moment where you felt like giving up, but pushed through? What kept you going?

Working at a startup taught me how tough business can be. It was a stressful time with many ups and downs, and there were moments when I felt frustrated and considered quitting. What kept me going was the incredible support from my family, my then-girlfriend (now wife), and my colleagues.

Looking back, I’m grateful for that experience because it taught me how companies operate and how business works.

4. I know you have transitioned through interesting roles. How did you decide which one was the best?

I started as a support engineer, which gave me exposure to many BMC products and taught me how to communicate effectively with customers. Later, I moved into software engineering because I wanted to dive deeper into technical development.

Eventually, I realized I also wanted more customer interaction and project management responsibilities, so I transitioned to an IT Consultant role. This combines everything I enjoy most: working with customers, designing and implementing solutions, and solving complex problems.

5. How did you know it was time to make a change from one domain to another?

I realized it was time to change when I wanted more customer interaction and strategic involvement beyond pure technical work. My previous role focused heavily on development, but I was eager to take on responsibilities like solution design and project management. That desire for broader impact and closer collaboration with clients drove my transition to consulting.

6. What accomplishment are you most proud of in your career so far?

Being part of - and leading - a subproject within a complex initiative for a major client under tight deadlines stands out as my proudest achievement. In this role as subproject manager, I had to balance technical challenges with stakeholder expectations, and despite the pressure, we delivered successfully. This experience reinforced my belief in perseverance, teamwork, and knowing when to seek support to achieve the best outcome.

I’m also proud that the automation processes I designed are actively used and continue to make a real difference for customers and colleagues, improving efficiency and simplifying their daily work.

7. Who or what has been your biggest source of support or inspiration in your journey?

My family, my wife, and my colleagues have been my greatest sources of support and inspiration.

8. If you could give one piece of advice to your younger self starting out, what would it be?

Don’t spend all your time in the office. Not everything needs to be finished in one day. There’s a life waiting for you outside of work—enjoy it.

9. Outside of work, what passions or hobbies keep you energized?

I’m a technology enthusiast and love trying out new things. I also enjoy riding my motorbike - it helps me clear my mind and focus on the road. Beyond that, I love spending time with my family, friends, and especially my two-year-old son.

10. What does success mean to you—both professionally and personally?

Successfully completing projects, even when things don’t go as planned, by adapting and overcoming challenges.

11. What resources (courses, mentors, books) were most valuable during transitions?

One book that influenced me the most is "The 7 Habits of Highly Effective People" by Stephen Covey.

12. If you could go back and change anything about your career path, would you?

That’s a tricky question. If I changed something, I wouldn’t know where I’d end up. I’m happy with the path I’ve taken and where I am today.

13. How has your definition of work-life balance evolved throughout your career?

Early in my career, I was reachable almost 24/7 and often stayed late to finish "minor details" that ended up taking hours.

Now, I’ve learned to disconnect after work and not take calls that can wait until the next day. I also realized that those “minor details” can be handled tomorrow.

14. What skills do you think will be most valuable in the next 5 years?

AI is becoming increasingly important and will transform how we work. Skills like prompt engineering and having a holistic technical perspective will be crucial - especially for interpreting and validating AI outputs.

15. How has remote work changed your perspective on collaboration?

Remote work has been a great improvement for my work-life balance. I save commute time and can connect with customers and colleagues around the world instantly - at least if they pick up the Teams call 😀 ! However, the mindset of being "always available" can add pressure, and purely virtual contact isn’t ideal for me.

While remote work helps me focus on specific tasks, I really enjoy meeting colleagues in person. In the office, if I need urgent help, I can just turn my head and shout: "Please help, I think I pressed the wrong button!" That kind of spontaneous interaction is hard to replicate online.

I’ve also noticed that brainstorming, problem-solving, and big project discussions work better face-to-face—locked in a room with no outside interruptions. So for me, the best solution is a healthy mix: collaborate and talk in person when needed, and use home office time to focus deeply.

16. What role should AI play in your industry?

AI is here to stay - just like the internet in its early days. It’s not perfect yet, but when used correctly, it can save time, boost efficiency, and improve customer satisfaction.

17. What’s your approach to building your personal brand?

I follow the principle: "Begin with the end in mind." I aim for high-quality work, anticipate potential problems, and always keep the ultimate goal in focus.

18. How do you make meaningful connections at networking events?

I try to be open and approachable. When I start a conversation, I show genuine interest in people’s opinions, skills, and personalities. I listen carefully and make sure everyone feels seen and heard.

Every career has its turning points—what matters is staying curious and committed, just like Patrik has throughout his journey.

Helix Career Café is about real stories, and Patrik’s journey offers lessons every professional can take forward. What part of Patrik’s career journey resonated most with you?

Do you have questions for Patrik? Drop them in the comments below.

      January 13, 2026       

Dear Customer,

BMC is writing to you today as a customer of BMC Compuware File-AID for MSP to announce end of life statement.

Effective May 31, 2026, and according to terms set out on BMC’s Customer Support site (https://www.bmc.com/support/resources/bmc-product-support-policy.html) BMC Software, Inc is announcing the End of Life for the BMC Compuware File-AID for MSP products as listed in the accompanying product table:

From May 31, 2026 until the end of Limited Support date of May 31, 2027, BMC will continue to provide Limited Support for the current generally available versions of this Product, as defined at the Product End of Life section of BMC’s Product Support Policy (https://www.bmc.com/content/dam/bmc/support/mainframe-support-policy.pdf). As per this policy, customers will not receive further enhancements during this period.

Until the end of support date listed above, BMC will continue to provide customers with active support contracts access to BMC Customer Support as described in this letter. You can continue to interact with BMC Customer Support just like you do today to receive such support.

If you have any questions regarding this transition, please contact your BMC Account Manager at 1-855-834-7487 and press Option 1 for Sales, or BMC Customer Support at 1-800-537-1813.

Thank you.

Sincerely,

Kevin Corbett

Sr. Product Manager, BMC Software

Webinars January 2026

Wednesday 7th January - Optimizing OnPrem Deployments: A Deep Dive into BMC Helix’s Latest Releases

Tuesday 13th January - Optimizing BMC Helix ITSM - Overview of new features in ITSM

Wednesday 21st January - Don’t Stop at Ops - AIOps Through to ServiceOps 

Tuesday 27th January 2026 - Transforming Your CMDB with BMC Helix

Worshops January 2026

Thursday, 8 January 2026 - Insight Finder (EMEA & AMERICAS)

Wednesday 14th January - Introducing BMC Helix Network Management

Thursday 15th January - Service Collaborator (EMEA & AMERICAS)

Thursday 22nd January - Service Catalog Curator

Thursday 29th January 2026 - Ask the Experts HelixGPT (EMEA & AMERICAS)

As we step into the New Year, we’re excited to begin by recognizing the members who made a meaningful impact in the BMC Community this month.

For January, we’re proud to highlight our Top 5 Active Contributors community members who consistently shared knowledge, supported peers, and helped drive valuable conversations across the community.

🌟 Top 5 Active Contributors for this Month!

Here are the community members who stood out for their engagement and contributions:

💙 Thank You for Making a Difference

A heartfelt thank you to our Top 5 Active Contributors for your time, dedication, and continued support. Your contributions help make the BMC Community a trusted space for collaboration, learning, and growth.

As we kick off the year, we look forward to more insightful discussions, shared expertise, and community-driven success ahead

A strong community is built on people who show up for each other - and this month, several members did just that by sharing thoughtful, clear, and impactful answers that helped others move forward.

We’re taking a moment to celebrate the Best Answers of the Month - responses that stood out for their clarity, usefulness, and genuine intent to help. Whether it was solving a tricky problem, offering practical guidance, or sharing experience-backed insights, these contributions reflect the collaborative spirit that makes our community special.

Every answer shared is a reminder that learning here is a collective effort. When one person takes the time to help, the entire community benefits and today we want to Thank everyone who contributed, supported, and engaged. Your willingness to share knowledge and uplift others is what keeps this space welcoming and valuable.

🏅 Our Top 5 Best Answer Contributors 

1. Alexis Bernard

🔗 We are still using 19.02 and a recent pentest has highlighted that a telnet to the OSGI doesn't request login details and is therefore a security risk. What will happen if we block port 12666? - Discussion - BMC CommunityWe are still using 19.02 and a recent pentest has highlighted that a telnet to the OSGI doesn't request login details and is therefore a security risk. What will happen if we block port 12666?

🔗 Missing documentations for Kubernetes/OpenShift API

2. Marek Ceizel

🔗 Passing file attachments from DWPC Service Request to Helix Inc/WO/WorkLog

3. Laurent Matheo

🔗 Is there any best practice or deep dive video for users to get start?

🔗 Is it possible to change the application id once your application has been deployed besides copying all the view, records , associations etc. one by one to another application

4. Adam Lawson

🔗 Can you make the Article_Owner_Group field editable by the Knowledge Manager?

🔗How are we going to see if there is a known error about an incident?

5. Duncan Grisby

🔗 Multiple Business Application Instance with the same name

It’s the generosity of voices like yours that makes this community special. Here’s to continued learning, kindness, and meaningful conversations.