Helix Learning launches the BMC Helix Digital Workplace 23.x: Fundamentals Administering for Advanced License ILT Course!!

Course Duration - 4 days    Modality - Instructor-led Training    Course Abstract Course Registration

BMC Helix Digital Workplace offers two applications, BMC Helix Digital Workplace Advanced and BMC Helix Digital Workplace Catalog. BMC Helix Digital Workplace is a self-service application that allows business users to connect with IT and HR anywhere, anytime, on any device. 

This course combines classroom instruction with laboratory exercises to guide students through the Administrator functions of BMC Helix Digital Workplace Advanced license to develop skills in navigating consoles, granting access and permissions, exploring providers and integrations with other BMC applications, rebranding the user interface, setting up the catalog page, setting help desk appointments, exploring navigation manager, managing end user features, configuring search, enabling self-help resources, setting notifications and broadcasts, configuring approvals, generating reports and auditing admin changes.

For any queries, email [email protected], and we would be happy to help!

Featuring Robert Stinnett - join a conversation shaped by community-driven insights and years of practical Control-M expertise.

Robert is an automation professional with more than 25+ years of experience in enterprise workload and IT process automation, with deep expertise in BMC Control-M. An active and highly engaged member of the BMC Community since 2005, he is known for generously sharing his knowledge and supporting Control-M practitioners across the community. 

In this candid conversation, Robert shares his thoughts, practical insights, and lessons learned from years of hands-on experience. 

1. What first drew you to workload automation and Control-M, and what’s kept you passionate about it over the years? 

I came to the world of workload automation and CTM by way of working on Y2K conversions back in 1999.  Relatively fresh out of college, the company I was with sent me to Chicago to test out systems for Y2K work as the “programmer on call” as they tested our systems – in those days I was an Assembler, CICS, IMS and COBOL guy.  During those long weeks as things were being tested and such, I started helping out on the workload automation side – and before I knew it, I was the backup guy for the workload automation folks! 

A lot has changed since 1999 for sure, and workload automation and CTM has grown and evolved since then – nowadays I like to say it is a “business automation” engine, because it really is what helps keep business processes running, making them visible and manageable.  I believe it is needed today more than ever because of how many systems and technologies we have to touch.  There simply is no other way to get a “single pane of glass” view without a tool such as Control-M. 

2. Looking back, what’s one lesson from your career that fundamentally changed how you approach automation or problem-solving? 

Well definitely Y2K stands out because it taught me the importance and testing and validating data, plus it was a good crash course in problem solving! As things have gotten more complex throughout the year, these skills have been invaluable.  Knowing how to tackle a technical issue to lessen the impact is critical in our fast-paced world today. None of us can be an expert in everything, but we need to be able to look at a given problem and know how to triage it and do basic analysis.  I always say, “I may not know the answer, but I know how to find the answer.” 

3. What excites you most right now about where enterprise automation is headed? 

Jobs-as-Code has of course been a game changer – that has opened the world of workload automation to a whole new generation of folks, mainly developers!  I’m also excited to see it branch out into non-traditional IT, and being used by folks in marketing, security, etc.  

By removing the silos and opening the gates to let people self-service more, while always being there to answer questions and be a guide, we’ve really seen a whole new era of workload automation develop.  People realize the value in helping them get tasks done quicker, along with accountability and the ability for them to focus on things that benefit the business instead of worrying about the “boring” part of making sure things run correctly. 

I think right around the corner we are going to see an explosion of integrations, not that we don’t have a lot nowadays.  However, as more people see how tools such as CTM can be used for the “single pane of glass” they are looking at more ways to utilize its power to help them integrate and solve tasks that once they may have written complex scripts for.  It really is exciting to see what people can think of next! 

4. How has the BMC Community influenced the way you share knowledge or learn from customers and peers? 

It has helped me become a visual storyteller.  By this I mean that I realize that plain text alone cannot often be a good way of describing a problem, or a solution.  So, I’ve learnt through the years to make use of graphics and code snippets – sometimes even more than just plain text.  This helps bring alive the discussion and shows people exactly what I mean.  By providing small code snippets, especially with Jobs as Code, now people can take these directly into their sandboxes and try it out and see things in their own systems instead of just reading about it – “from theory to practice” as I say! 

5. What makes a great community question or discussion in your opinion, and how can members get the most value from participating? 

A good question I believe should establish the baseline problem.  What are you trying to do?  What system are you running on?  What version of the program/OS/API are you using?  What error are you getting or what problem are you trying to solve? 

It’s also important to follow up.  If the question has been answered, follow up and let folks know.  If you have any other questions, keep the conversation going.  This goes for both the “asker” and the “answerer”. All too often conversions just abruptly stop after the first response, and we lose the opportunity to have dynamic, thought provoking discussions. 

Maybe something was resolved – but do we, as a community, have thoughts about how it should work vs. how it did work?  Talk about it!  Like anything else in life, we have to get involved and be present if we want to advance things forward. 

6. What’s one Control-M capability you believe every user should master to simplify complex workflows? 

The API.  Get to know the API and what it can do – the API is the ticket to opening Control-M up to direct integrations with a lot of systems that can really unlock that black box of automation.  Why re-invent the wheel when you have a powerful automation engine that you can use directly within your own application?  The more folks get to know how the API can be integrated into different platforms, the more success stories you will have.  

I would also say to anyone using Control-M, the days of it being just a scheduler are long over.  Today, you must be able to master the basics of coding, understanding how RESTful APIs work and interact, have a good understanding of technologies such as Docker, Kubernetes, etc.  While this may seem like a lot – remember you aren’t being asked to be the expert in these tools, but merely understand how they can work along with Control-M.    

7. In today’s “do more with less” environment, how can Control-M help teams work smarter without adding complexity? 

I talked about it above with the API, and it’s true – Control-M gives you a powerful automation system – I like to refer to it as “the black box of automation”. It can not only help you run complex workflows, but also manage SLAs, monitor and proactively notify you of issues, give you that ‘single pane of glass’ view that is critical nowadays, as well as be able to help you manage file transfers, data quality and provide a complete audit trail of who and what are touching your systems. 

Working smarter in my mind means being uncomfortable and working outside your ‘box’.  Don’t be afraid to try something new – yes, the first time you try something new it will probably take a long time, but the payoffs are going to be huge down the road. 

Just think of an example where we have an online system that receives files of orders from a 3rd party.  What if you used the Automation API to fire up a workflow for each new order that arrived?  MFT moves the file into place, various Control-M modules help run tasks across a variety of systems, and in the end the order is processed through – and this all happens within your existing system.  With just a few calls to the API, you have auditing, accountability, visibility, and reliability. 

8. Outside of work, what hobbies or interests help you unwind and recharge after a busy day? 

I read a lot – recently I’ve gotten into reading more UK mystery fiction.  I find something about UK authors and mysteries to be just amazing in terms of how they write and build the stories.  “The Busybody Book Club” by Freya Sampson is one of my favorites I just finished reading.  I can normally read a book in about 2-3 days. 

I also like to travel – near and far, it doesn’t matter.  Meeting new people and seeing and learning about new things keeps me excited. I have never been to a museum I didn’t like – and I’ve been to a lot of museums!  There is something about learning about things that I find invigorating.  Whether that thing be learning about the wild west, a 16th century artist or how glass is made – I’m always ready to learn more! Amazingly, having worked in tech all my life, I don’t really have any hobbies related to tech – it’s nice to “turn off” from it, and I encourage everyone to have times they do just that! 

9. If you could give one piece of advice to someone starting their Control-M journey today, what would it be and why? 

Lead, learn, and leverage.  Like I said, the days of scheduling are long over – the role today, and in the future, automation is to help the business operate faster, with fewer errors, at scale.  It’s your job to see the big picture and leverage tools like Control-M to deliver on that big picture. 

Never turn down an opportunity for training or learning – even if it is outside your normal area of expertise.  You never know how you will find new ways of doing something or reimagining how you do something today.  Finally, realize that everything changes – and will change – but being able to see the big picture when looking at an issue, and the ability to problem solve will help your career adapt as the decades roll by (quickly!). 

We are incredibly grateful to Robert for taking the time to share his journey, insights, and lessons with the community. His generosity in sharing knowledge over the years is a reminder of what makes the BMC Community so special a place where experience, curiosity, and collaboration come together to help everyone grow. 

Do you have any questions for Robert? Join the discussion in the comments below 

Welcome to Connect with Helix Webinar Series page

The Connect with Helix Webinar page serves as a hub as one place for upcoming webinar sessions. This page provides a brief overview of scheduled webinars with dates and topics and featured speakers.

For our other interactive sessions please follow:

Ask The Experts" Here

Helix GPT Agent Workshop Series Here

Helix AiOps Monthly Webinar Series Here:

Helix GPT Monthly Webinar Series Here:

Past Event Details:

December:

Server Automation - Exciting New Agentic AI Features & Roadmap - Q&A - Slides (Private Distribution) - Recording (Please Request)

Ascent - AI Service Management - APAC & India Session & EMEA - Q&A - Slides (Private distribution) - Recording (Please Request)

Service Catalog Curator Workshop 11 - Q&A - Slides - Recording

What’s New in Helix Dashboards 25.4 - Q&A - Slides - Recording

From Chaos to Clarity: Unified Insights with Helix Dashboard - Q&A - Slides - Recording

Ascent - AI Operations Management - APAC & India Session - Q&A - Recording (Please Request)

Ascent - AI Operations Management - EMEA & AMER Session - Q&A - Recording (Please request)

Ask the Experts Service Catalog (EMEA & AMERICAS) - Q&A - Slides - Recording

Unlocking the Power of BMC Helix’s AI-Driven Service Management with CyberMAK - Q&A -Slides - Recording

Helix Admin Forum - The Bank of England's Journey With HelixGPT - Slides - Recording

November:

Insight Finder (APAC Session) - Q&A - Slides - Recording

Ask the Experts Insight Finder Workshops (EMEA & AMERICAS) - Q&A - Recording

Service Collaborator (APAC & INDIA) - Q&A - Slides - Recording

Helix Agentic AI in Teams – Ops Swarmer - Q&A - Slides -Recording

Service Collaborator (EMEA & AMERICAS) - Q&A - Slides - Recording

Remedy to BMC Helix ITSM Migration – Featuring Vodafone’s Customer Success Story - Q&A - Slides - Recording

Insight Finder (EMEA & AMERICAS) - Q&A - Slides - Recording

Service Catalog Curator - Q&A - Slides - Recording

Ask the Experts Service Collaborator (APAC & INDIA) - Q&A - Slides - Recording

Ask the Experts Service Collaborator (EMEA & AMERICAS) - Q&A - Slides - Recording

Winning with BMC Helix: The Next-Generation Observability Platform - Slides - Recording

October

AIOps UnPlugged - Roadmap to AIOps Adoption & Value - Part 2 - Q&A - Slides - Recording

Live Prompting – On SharePoint & Webpages As Knowledge Sources In HelixGPT- Q&A - Recording

CSP's Operations of the Future – The New Service Management for Telco - Global Sessions - Q&A - Recording

Beyond the Hype: Building a Resilient AIOps Framework (APAC, EMEA, AMER Sessions) - Q&A - Slides - Recording

Field Services Reimagined -Accelerating Telco & Energy Ops with Helix ITSM - Q&A - Slides - Recording

Helix AIOps Empowering People, Driving Business Value (Customer Story with CGI) - Q&A - Slides - Recording

Live Prompting: A Deep Dive on the Employee Navigator Agent - Q&A - Recording (No Slides)

Guided Learning Experiences - Insight Finder - Q&A - Recording

Guided Learning Experiences- Service Collaborator (EMEA & AMERICAS) - Q&A - Recording

What’s New in DWP 25.4: Smarter Agents, Better Experiences - Q&A - Slides - Recording

September

Ascent - AI Service Management - Global Sessions: - Roadmap session and sent our with Private Link

Driving Operational Excellence in BFSI: Unlocking the Power of BMC Helix Continuous Optimization - Q&A - Slides - Recording

Helix Admin Forum - Built for Better Service - LCS’s Journey to BMC Helix and a Customer-Centric ITSM - Q&A - Slides - Recording

Introduction To Insight Finder (Global Sessions - APAC & AMER) - Q&A - Slides - Recording APAC - Recording AMER

Ascent - AI Operations Management - Roadmap session and sent our with Private Link

Introduction to Insight Finder Session (EMEA) - Q&A - Slides - Recording (Full Q&A)

Introduction to Insight Finder Session (Spanish) - Q&A - Slides - Recording (Full Q&A)

Introduction to Insight Finder Session (Portuguese) - Q&A - Slides - Recording (Full Q&A)

AIOps Plugged - Roadmap to AIOps Adoption & Value - Part 1 - Q&A -Slides -Recording

August

Unlocking the Power of Knowledge with Knowledge Curator - Q&A - Recording

Building an Integrated BMC Helix Stack OnPrem -ITOM Meets Innovation Suite - Q&A - Slides - Recording

Elevate Your Helix Dashboards with Insight Finder Intelligence (APAC/India Session) - Q&A - Slides - Recording

Elevate Your Helix Dashboards with Insight Finder Intelligence (EMEA/AMER Session) - Q&A - Slides - Recording

Live Prompting for Employee Navigator - Creating tools for HelixGPT agents - Q&A - Recording

Reimagining Service Desks Through Service Collaborator - Q&A - Slides - Recording

BHOM 25.3.00 Release - Key Updates in Observability & Data Collection - Q&A - Slides - Recording

AIOps Success Story – Service Blueprints for rapid AIOps success! - Q&A - Slides - Recording

Unlocking the Power of Knowledge with Knowledge Curator - Q&A - Slides - Recording

What’s New In Digital Workplace 25.3 (EMEA & AMER) Session- Q&A - Slides - Recording

Customizing Your Digital Workplace Catalog for an Enhanced User Experience - Q&A - Slides - Recording

July 2025

Inside HelixGPT: A Step-by-Step Walkthrough and Configuration Guide - Q&A - Slides - Recording

Human Empowerment Via AI - Introduction - Q&A - Slides - Recording - Education Recommendation: BMC HelixGPT 23.x: Fundamentals Concepts (WBT)

One HITT Wonder: Helix Service Management OnPrem Install & Troubleshooting Tips - Q&A - Slides - Recording

Inside HelixGPT: A Step-by-Step Walkthrough and Configuration Guide (APAC Session) - Q&A - Slides - Recording

Ask The Experts Helix Discovery - APAC Session - Q&A - Recording

Ask The Experts Helix Discovery - EMEA & AMER Session - Q&A - Recording

Smart Reporting To Helix Dashboards - Q&A - Slides - Recording

June 2025

Migrating From TSOM To BMC Helix Operations Management (BHOM) With AIOps - Q&A - Slides - Recording

From Legacy to Leading-Edge: Leveraging OpenTelemetry Metrics with BMC Helix AIOps - No Q&A - Slides - Recording

Live Prompting For Employee Navigator - Working With Images - FAQ - Recording

Helix ITSM Archiving Best Practices - Q&A - Slides - Recording

What’s Inside the Box? BMC Helix Deep Container Discovery - Q&A - Slides - Recording

Enhancing Problem Management With BMC Helix (The Cincinnati Insurance Companies) - Q&A - Slides - Recording

Leveraging Synthetic Monitoring For AIOps - Q&A - Slides - Recording

 May 2025

CI Events to Incident Resolution: Best Practices & Strategies Education Recommendation: No Q&A - Slides - Recording - Education: BMC Helix CMDB 22.x: Fundamentals Administering - Part 2 + BMC Helix Service Monitoring/AIOps: Education Enterprise Product Subscription + BMC Helix IT Service Management: Education Individual Subscription - Instructor-Led 

Strategies for Empowering BMC Helix Digital Workplace to our Eco system - Q&A - Slides - Recording

Education Recommendation: BMC Helix Digital Workplace 23.x: Fundamentals Using (WBT) BMC Helix Digital Workplace 23.x: Fundamentals Configuring Service Catalog and Workflows - , BMC Helix Digital Workplace 23.x: Fundamentals Configuring Service Catalog and Workflows - Part 2 ,BMC Helix Digital Workplace 23.x: Fundamentals Configuring Service Catalog and Workflows - Part 3 , BMC Helix Digital Workplace 23.x: Fundamentals Designing Studio 

DWP Guest Portal - Extending Self-Service Beyond the Enterprise - Q&A - Slides - Recording

HelixGPT Product Strategy and Roadmap - APAC & India - Q&A - Slides - Recording

BMC Helix Operations Management - Make your events matter! - Q&A - Slides - Recording

Education Recommendation: BMC Helix Operations Management with AIOps Training 

What's New in BMC Helix Operations Management With AIOps In 25.2 - Q&A - Slides - Recording Education Recommendation: BMC Helix Operations Management with AIOps Training 

What’s New In Digital Workplace 25.2? - Q&A - Slides - Recording - Education Recommendation: BMC Helix Digital Workplace 23.x: Fundamentals Using (WBT) 

BMC Helix Digital Workplace 23.x: Fundamentals Configuring Service Catalog and Workflows - Part 1 (WBT) 

BMC Helix Digital Workplace 23.x: Fundamentals Configuring Service Catalog and Workflows - Part 2 

BMC Helix Digital Workplace 23.x: Fundamentals Configuring Service Catalog and Workflows - Part 3 

Success Subscriptions - Be Successful, Be Subscribed, Be Awesome - Recording

BMC Helix Dashboards 25.2 - Key Features and Enhancements - Q&A - Slides - Recording

AIOps Insight to Action - Business Service Management Made Easy (Presented by Blue Turtle, BMC Partner) - Q&A - Slides - Recording

Data Chaos - BMC Helix Discovery & Dashboards To The Rescue (Presented by CGI, BMC Customer & Partner) - Slides - Recording

What's New in BMC Helix Operations Management With AIOps In 25.2 - No Q&A - Slides - Recording

CSP's Operations of the Future – The New Service Management for Telco - No Q&A -Slides - Recording -Education Recommendations:

BMC Helix ITSM 23.x: Fundamentals Using (WBT) 

BMC Helix ITSM Insights 23.x: Fundamentals Using (WBT)

April

Best Practices & Tips for Bulk Event Deletion in BHOM - No Q&A - Slides - Recording

AIOps and ServiceOps - Bridging AI Service & Operations Management - Q&A - Slides - Recording

Live Prompting for Employee Navigator - Introduction - Q&A - Recording

Helix GPT Product Strategy & Roadmap - Q&A - Slides - Recording

Seamless Migration -Using the BHOM Policy Migrator Utility To Migrate Policies - Q&A - Slides - Recording

Smart Reporting To Helix Dashboards Customer Workshop - April - Q&A - Slides - Recording - Education Dashboards Essentials + Helix ITSM Smart Reporting Admin

Live Prompting for Employee Navigator – Work Environment Planning - FAQ - Recording

Education: BMC HelixGPT 23.x: Fundamentals Concepts (WBT) + BMC HelixGPT 25.x: Fundamentals Administering for Service Management + BMC Certified Associate: HelixGPT 23.x for Users Online Exam 

Seamless Service Catalog Creation - HelixGPT Service Catalog Curator Agent - Q&A - Slides - Recording

Fueling AIOps -Powering Intelligence from Anywhere - Q&A - Slides - Recording

March

Ask the Experts IpaaS & Multi Cloud Session (APAC) - Q&A - Recording

Smart Reporting To Helix Dashboards Customer Workshops (APAC) - Q&A - Slides - Recording - Education Recommendation

End Of Life For Web Reports In ARS & ITSM (APAC Session) - Q&A - Slides - Recording

End Of Life For Web Reports In ARS & ITSM (EMEA/US Session) - Q&A - Slides - Recording

Helix Admin Forum - DNV's Journey with HelixGPT - Recording

Smart Reporting To Helix Dashboard - Q&A - Slides - Recording - Education Recommendation

Best Practices & Tips for Bulk Event Deletion in BHOM - No Q&A - Slides - Recording

February

Learn about Helix Discovery Inferred model Consolidation - Q&A - Slides - Recording

Elevate Your Business Decisions with Helix Insights - Q&A - Slides - Recording

Helix Dashboards - Best Practices for Service Management – Part 1 (APAC/India Session) - Q&A - Slides - Recording

Ask The Experts - BMC Helix Discovery - Q&A - Slides - Recording

Helix Dashboards - Best Practices for Service Management – Part 1 (EMEA/US Session) - Q&A - Slides - Recording

Smart Reporting To Helix Dashboards - Q&A - Slides - Recording

Whats New In Digital Workplace 25.1 - Q&A - Slides - Recording

Helix Dashboards - Best Practices for Service Management – Part 2 (APAC/India Session) - Q&A - Slides - Recording

The Art Of The Possible In ITSM With GenAI - Q&A - Slides - Recording

NOC Best Practices with AIOps and Real-Life Examples - No Q&A - Slides - Recording

Education Recommendation - Service Monitoring Fundamentals

Education Recommendation - AIOps Monitoring

Best Practices for Service Management – Part 2 (EMEA/US Session) - Q&A - Slides - Recording

January

Ask The Experts Session IPaaS & Multi Cloud Broker - Q&A - Recording

Aligning Sustainability Goals with Green IT Practices -EMEA/US/India - Q&A - Slides - Recording

Smart Reporting - Helix Dashboards Customer Workshop - Q&A - Slides - Recording

Unlocking the Power of Self-Help in Service and Operations Management - Q&A - Slides - Recording

BMC Helix Dashboards 25.1 Overview - Q&A - Slides - Recording

AIOps & Netreo - Resolving User Network Experience Issues with the Power of AIOps - Slides - Recording

Seamless Migration -Using the BHOM Policy Migrator Utility To Migrate Policies - Q&A - Slides - Recording

Completed Webinar Series 2024

Find Here

Completed Webinar Series 2023

Find Here

Completed Webinar Series 2022

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In today’s fast-paced digital landscape, organizations are increasingly adopting DevOps practices to accelerate application delivery while maintaining stability and governance. However, one common challenge remains: bridging the gap between DevOps tools like Azure DevOps and IT Service Management (ITSM) platforms such as BMC Helix ITSM.

Without proper integration, development and operations teams often work in silos, leading to delayed incident resolution, poor visibility, and manual handoffs. This is where BMC Helix Multi-Cloud Broker (MCB) and BMC Helix iPaaS play a critical role enabling seamless, bi-directional integration between Azure DevOps and BMC Helix ITSM.

This blog explores how organizations can leverage these capabilities to streamline workflows, improve collaboration, and deliver better business outcomes.

Why Integrate Azure DevOps with BMC Helix ITSM?

Azure DevOps is widely used for:

• Work item tracking (Epics, Features, User Stories, Bugs)
• CI/CD pipelines
• Agile planning and collaboration

BMC Helix ITSM, on the other hand, excels at:

• Incident, Problem, Change, and Service Request Management
• ITIL-aligned governance and compliance
• Enterprise-grade service visibility

Integrating these platforms enables:

• Faster incident and defect resolution
• End-to-end traceability from incident to code fix
• Improved collaboration between DevOps and ITSM teams
• Reduced manual effort and operational risk

Role of BMC Helix Multi-Cloud Broker (MCB)

BMC Helix Multi-Cloud Broker acts as an intelligent orchestration layer between ITSM and external DevOps tools.

Key Capabilities of MCB:

• Pre-built connectors for Azure DevOps
• Automated ticket brokering between systems
• Bi-directional synchronization of work items
• Configurable mappings and workflows
• Support for multi-cloud and multi-tool environments

With MCB, incidents or change requests created in BMC Helix ITSM can automatically generate corresponding work items in Azure DevOps and vice versa without manual intervention.

Extending Integration with BMC Helix iPaaS

While MCB provides out-of-the-box integration, BMC Helix iPaaS adds flexibility and scalability for more complex enterprise scenarios.

Why Use Helix iPaaS?

• Low-code / no-code integration design
• Advanced data transformation and enrichment
• Event-driven and API-based integrations
• Error handling, retries, and monitoring
• Custom workflows beyond standard connectors

Helix iPaaS complements MCB by enabling custom business logic, complex field mappings, and integrations with additional enterprise systems.

High-Level Integration Architecture

Here’s how the integration typically works:

Trigger Event

• An Incident, Change, or Work Order is created or updated in BMC Helix ITSM
• OR a Bug / Work Item is created in Azure DevOps

MCB Orchestration

• MCB identifies the event and determines the target system
• Applies predefined routing and mapping rules

Helix iPaaS Processing

• Transforms payloads (fields, statuses, priorities)
• Applies custom logic (e.g., severity-based routing)
• Handles API communication and error management

Target System Update

• Corresponding work item or ticket is created/updated
• Status updates are synchronized bi-directionally

Common Use Cases:

1. Incident to Bug/Feature/User Story Synchronization

• A production incident in Helix ITSM automatically creates a Bug/Feature/User Story in Azure DevOps
• Dev teams work on the fix while ITSM tracks resolution progress

2. Change Management Integration

• Azure DevOps release or deployment can trigger a Change Request in Helix ITSM
• Ensures compliance and approval before production rollout

3. Bi-Directional Status Updates

• When a DevOps bug is resolved, the linked ITSM incident is automatically updated
• Reduces follow-ups and manual communication

4.      Cloud Service Dashboard

Enables organizations to track response and resolution time for multiple service providers

Key Benefits for the Business

• Faster MTTR through automated collaboration
• Improved visibility across development and operations
• Enhanced governance without slowing DevOps velocity
• Reduced manual errors and duplicated effort
• Scalable integration across multiple tools and teams

Best Practices for Successful Integration

• Define clear ownership between ITSM and DevOps teams
• Standardized field mappings (priority, severity, status)
• Start with core use cases, then expand
• Monitor integrations using Helix iPaaS dashboards
• Regularly review and optimize workflows

Conclusion

Integrating Azure DevOps with BMC Helix ITSM using BMC Helix Multi-Cloud Broker and Helix iPaaS enables organizations to achieve true DevOps–ITSM alignment. By automating workflows, improving visibility, and maintaining governance, enterprises can deliver faster, more reliable services without compromising control. This integration is not just a technical enhancement it’s a strategic enabler for modern IT operations.

Check out the blog below in this series to take a deeper look at the custom integration developed between Helix ITSM and Azure DevOps.

Custom Integration between BMC Helix ITSM and Azure DevOps via MCB/iPaaS -Part 1 - Blogs & Documents - BMC Community

Shruti Sharma

Global Service Delivery

ProServe

BMC Helix

What’s New in BMC AMI Ops – January 2026

Mainframe operations teams face constant pressure. They must find issues early, fix them fast, and keep critical systems running. At the same time, teams are smaller, systems are more complex, and manual troubleshooting takes too long.

The January 2026 release of BMC AMI Ops is designed to meet that challenge head on.

This release strengthens AI-driven detection and root cause analysis for IMS, expands in-workflow GenAI assistance, and adds answers that reflect how your organization works. The goal is simple: see problems sooner, act with confidence, and spend less time searching for answers—especially when missed warning signs can lead to missed SLAs, emergency capacity costs, or new staff struggling to replace retiring experts.

These updates are especially valuable for IT leaders responsible for SLA compliance and service resilience, as well as the SysProgs, DBAs, and operations teams who deal with CPU spikes, creeping slowdowns, and performance issues every day.

See Issues Early. Fix Them Fast. Powered by GenAI.

BMC AMI Ops continues to evolve as a modern system of action for z/OS operations. Insight, guidance, and trusted knowledge now show up directly in the flow of work.

Expanded GenAI coverage helps teams make faster decisions. Help is available in more places, and day-to-day operations stay current—without forcing teams to leave the tools they already use.

Here’s what’s new in the January 2026 release.

Keep IMS Running Smoothly — Find Issues Earlier. Fix Them Faster

IMS environments move fast. Waiting for issues to grow into outages is not an option.

With updates to BMC AMI Ops Insight, teams can detect IMS issues earlier and move to resolution faster. AI/ML-driven multivariate analysis reviews operational data across system, Db2, and IMS workloads. It highlights unusual behavior like CPU spikes, contention, and creeping slowdowns, and points to likely root causes—before SLAs are at risk.

Together with BMC AMI Assistant, these findings are explained in plain language. Teams also receive guided next steps to help reduce MTTD (Mean Time to Detect) and MTTR (Mean Time to Resolve). This early insight helps stabilize workloads sooner and avoid reactive troubleshooting or expensive emergency capacity purchases.

This is especially helpful for IMS DBAs and support teams who need faster anomaly detection and root cause analysis without digging through multiple tools.

For additional information about IMS and BMC AMI Ops Insight, please reach out to Mike Robinson, Lead Product Manager.

For a deeper dive into AIOps-driven insight and observability with BMC AMI Ops Insight, explore the Monitoring with AI Assistance product tour:

In-Workflow GenAI Chat — Less Searching, Faster Resolution

Switching between tools slows teams down—especially when newer staff are asked to manage complex environments without years of experience.

The January release brings GenAI assistance directly into BMC AMI Ops Automation for Batch ThruPut. With BMC AMI Assistant Knowledge Expert Chat, teams can ask questions and get clear, plain-language answers without leaving the Automation for Batch ThruPut UI.

Answers are grounded in trusted BMC documentation. This reduces manual lookups, speeds resolution, and delivers more consistent guidance right where the work happens. It also helps less-experienced SysProgs and DBAs resolve issues with confidence, even when senior experts aren’t available.

For additional information about the BMC AMI Knowledge Expert Chat capabilities in BMC AMI Ops Automation for Batch ThruPut, please reach out to Glenn Everitt, Principal Product Manager.

Use Your Institutional Knowledge — Get Clear, Plain-Language Answers

Every organization works a little differently. Generic answers often fall short.

The January release introduces the BMC AMI Assistant Knowledge Hub (now in beta), bringing organization-aware GenAI assistance into BMC AMI Ops Monitors and BMC AMI Ops Insight. Powered by GenAI, the Knowledge Hub uses your institutional knowledge—such as internal terms, procedures, and standards—to deliver answers that reflect how your team operates.

Built-in domain expertise means teams don’t need data science skills or heavy configuration to get immediate value. This helps new team members ramp faster, supports consistent decision-making, and reduces reliance on hard-to-transfer expertise.

For IT infrastructure managers and CIOs, this translates into better cost control, stronger service resilience, and a clearer path to modernization without increasing operational risk.

For additional information please reach out to Mike Robinson, Lead Product Manager, or Rami Hadad, Principal Product Manager.

Why These Updates Matter

Together, these enhancements help teams catch issues early with proactive alerts, reduce false positives using multivariate analysis, and act faster with GenAI-powered explanations. Built-in expertise and in-workflow GenAI chat shorten learning curves as teams change, while continuous learning improves accuracy over time as workloads evolve.

The result is actionable intelligence that shows what’s wrong, why it matters, and what to do next—before performance or costs spiral.

Learn More

For a complete breakdown of component-level enhancements, please review the latest technical bulletins available on the Notices for BMC AMI Ops Products or Documentation for BMC AMI Ops or BMC Support to learn more.

In Case You Missed These Other BMC AMI Blogs…

·     What’s New in BMC AMI Ops – October 2025

·     What's New in Mainframe Solutions

·     Tech Talk Recap: Automating Mainframe Operations—Smarter, Simpler, Stronger

·     Mainframe Optimization Made Smarter: AIOps + DataOps with BMC AMI

·     Mainframe Transformation with AIOps: Smarter Operations, Greater ROI

Resources

·     Notices for BMC AMI Ops Products 

·     Documentation for BMC AMI Ops

·     BMC AMI Ops – BMC Community

·     Product Support – BMC Documentation

·     BMC AMI Ops – Family Page

·     BMC AMI Ops Insight

·     BMC AMI Ops Automation for Batch ThruPut

·     BMC AMI Ops Monitoring

·     BMC AMI Assistant

·     Podcast: How Next-Gen Mainframers Benefit from Observability and SRE

·     On-Demand Webinar: Modernizing Mainframe Ops for Experts and Next-Gen Teams

·     On-Demand Webinar: Improve mainframe performance with AIOps and GenAI

·     Video: BMC AMI Ops New Customizable Dashboards

·     Video: What’s New in BMC AMI Ops – October 2025 Enhanced Interactive Dashboard Capabilities

·     Video: Bringing Mainframe into Enterprise Observability with OpenTelemetry | BMC AMI Datastream for Ops

·     BMC AMI Ops Insight – Tour

·     Podcast: Mainframe Modernization with AIOps—Insights from the Field

·     Analyst Brief: CxO Decision Brief—Resilient by Design

BMC AMI Tech Talk: "Optimize Mainframe Cost and Capacity with BMC AMI Ops"

Wed, Feb 11, 2026

See how BMC AMI Ops Capacity & Cost enables proactive mainframe cost and capacity management through real-time analytics, forecasting, and guided optimization workflows to reduce costs and protect SLAs.

Register Now

Created by Nick Mears, Principal Solutions Marketing Manager, BMC Software

👉 Meet Patrik Stanz — Read How His Career Has Evolved Over the Years!

Patrik Stanz is a Lead Technical Consultant with 15+ years of experience. He is one of our strong advocates for BMC Helix products with deep hands on experience in helping organizations design and optimize enterprise service management solutions. He’s known in the BMC community for his practical insights, thoughtful problem-solving, and willingness to help others navigate the complexities of the BMC Helix suite — especially around workflow automation and process design.

As an active contributor to the BMC community since 2013, Patrik is always generous with his insights and time. To bring those insights to a wider audience, we asked him a set of questions that frequently come up among BMC Helix practitioners. Below, Patrik shares his thoughts, lessons learned, and practical guidance.

In Conversation with Patrik Stanz,

1. Can you share a little about your career journey so far and what brought you to NTT DATA Deutschland SE?

I began my career at a startup called automate-it, initially as a support engineer and later as a software engineer. This was where I first worked with BMC products. The company is specialized in data center automation using the BMC Cloud Lifecycle Management (CLM) suite, which included BMC Remedy, BMC Midtier, BMC TrueSight Orchestrator, BMC BladeLogic Server Automation, and BMC Network Automation.

Over time, I decided to transition from data center automation to ITSM and IT/Management process automation, moving from a purely technical role to one with a stronger management focus. That led me to join NTT DATA Deutschland SE, a leading BMC partner in the DACH region, as an IT Consultant.

2. Every career has its challenges. What are some key challenges you’ve faced along the way?

When I started my first job after school, I thought I knew everything about IT and business—but I quickly realized I didn’t. It felt like starting from zero.

I also had to learn how to handle difficult customers without taking things personally, which was a big challenge early on.

3. Is there a moment where you felt like giving up, but pushed through? What kept you going?

Working at a startup taught me how tough business can be. It was a stressful time with many ups and downs, and there were moments when I felt frustrated and considered quitting. What kept me going was the incredible support from my family, my then-girlfriend (now wife), and my colleagues.

Looking back, I’m grateful for that experience because it taught me how companies operate and how business works.

4. I know you have transitioned through interesting roles. How did you decide which one was the best?

I started as a support engineer, which gave me exposure to many BMC products and taught me how to communicate effectively with customers. Later, I moved into software engineering because I wanted to dive deeper into technical development.

Eventually, I realized I also wanted more customer interaction and project management responsibilities, so I transitioned to an IT Consultant role. This combines everything I enjoy most: working with customers, designing and implementing solutions, and solving complex problems.

5. How did you know it was time to make a change from one domain to another?

I realized it was time to change when I wanted more customer interaction and strategic involvement beyond pure technical work. My previous role focused heavily on development, but I was eager to take on responsibilities like solution design and project management. That desire for broader impact and closer collaboration with clients drove my transition to consulting.

6. What accomplishment are you most proud of in your career so far?

Being part of - and leading - a subproject within a complex initiative for a major client under tight deadlines stands out as my proudest achievement. In this role as subproject manager, I had to balance technical challenges with stakeholder expectations, and despite the pressure, we delivered successfully. This experience reinforced my belief in perseverance, teamwork, and knowing when to seek support to achieve the best outcome.

I’m also proud that the automation processes I designed are actively used and continue to make a real difference for customers and colleagues, improving efficiency and simplifying their daily work.

7. Who or what has been your biggest source of support or inspiration in your journey?

My family, my wife, and my colleagues have been my greatest sources of support and inspiration.

8. If you could give one piece of advice to your younger self starting out, what would it be?

Don’t spend all your time in the office. Not everything needs to be finished in one day. There’s a life waiting for you outside of work—enjoy it.

9. Outside of work, what passions or hobbies keep you energized?

I’m a technology enthusiast and love trying out new things. I also enjoy riding my motorbike - it helps me clear my mind and focus on the road. Beyond that, I love spending time with my family, friends, and especially my two-year-old son.

10. What does success mean to you—both professionally and personally?

Successfully completing projects, even when things don’t go as planned, by adapting and overcoming challenges.

11. What resources (courses, mentors, books) were most valuable during transitions?

One book that influenced me the most is "The 7 Habits of Highly Effective People" by Stephen Covey.

12. If you could go back and change anything about your career path, would you?

That’s a tricky question. If I changed something, I wouldn’t know where I’d end up. I’m happy with the path I’ve taken and where I am today.

13. How has your definition of work-life balance evolved throughout your career?

Early in my career, I was reachable almost 24/7 and often stayed late to finish "minor details" that ended up taking hours.

Now, I’ve learned to disconnect after work and not take calls that can wait until the next day. I also realized that those “minor details” can be handled tomorrow.

14. What skills do you think will be most valuable in the next 5 years?

AI is becoming increasingly important and will transform how we work. Skills like prompt engineering and having a holistic technical perspective will be crucial - especially for interpreting and validating AI outputs.

15. How has remote work changed your perspective on collaboration?

Remote work has been a great improvement for my work-life balance. I save commute time and can connect with customers and colleagues around the world instantly - at least if they pick up the Teams call 😀 ! However, the mindset of being "always available" can add pressure, and purely virtual contact isn’t ideal for me.

While remote work helps me focus on specific tasks, I really enjoy meeting colleagues in person. In the office, if I need urgent help, I can just turn my head and shout: "Please help, I think I pressed the wrong button!" That kind of spontaneous interaction is hard to replicate online.

I’ve also noticed that brainstorming, problem-solving, and big project discussions work better face-to-face—locked in a room with no outside interruptions. So for me, the best solution is a healthy mix: collaborate and talk in person when needed, and use home office time to focus deeply.

16. What role should AI play in your industry?

AI is here to stay - just like the internet in its early days. It’s not perfect yet, but when used correctly, it can save time, boost efficiency, and improve customer satisfaction.

17. What’s your approach to building your personal brand?

I follow the principle: "Begin with the end in mind." I aim for high-quality work, anticipate potential problems, and always keep the ultimate goal in focus.

18. How do you make meaningful connections at networking events?

I try to be open and approachable. When I start a conversation, I show genuine interest in people’s opinions, skills, and personalities. I listen carefully and make sure everyone feels seen and heard.

Every career has its turning points—what matters is staying curious and committed, just like Patrik has throughout his journey.

Helix Career Café is about real stories, and Patrik’s journey offers lessons every professional can take forward. What part of Patrik’s career journey resonated most with you?

Do you have questions for Patrik? Drop them in the comments below.