Hello Community,

We have an exciting news to share it with you!

BMC Helix Service management is more powerful and better for our customers and partners. BMC innovations across enterprise service management highlight the continued focus on driving meaningful innovation across the BMC Helix portfolio.

The expanded capabilities of the BMC Helix Service Management solution now include:

• Resolution insights, conversational search, and engagement capabilities with generative AI 
• Unified workflows between security and operations teams 
• Industry Vertical sector templates 
• Broader low code/no code platform capabilities 
• Employee offboarding and alumni services 
• Asset and ticket management consoles 

With these innovations across the BMC Helix Service Management solution, we continue to build upon our position as a leader in enterprise service management and AIOps all aimed at helping our customer and partners improve their business outcomes.

Feel free to post your questions on the comment. I will ensure to get the expert answer it at the earliest.

You can read more details in this blog - BMC Service Management Now Includes Generative AI Capabilities

What is it?

This 60-minute session is to discuss openly and honestly about the needs, expectations, and gaps for approvals.

We’d also like participant to share your screen and walk us through your current experience. Participants will be

shown multiple concepts and will be asked to speak your thoughts and be vocal about what you like, dislike/concerns,

and missing elements.

The goals of this study are to:

- Understand the current experience for approvals. We want to identify issues, information

  needs to approve, concerns and gaps to address them in Approval Console.

- Identify the most common customer use cases for approvals today.

- What information is needed to approve each use case?

- How is that information accessed today?

- How would you prefer to access that information? Through the console?

- Identify the top 3 features that are an “absolute must” for Approval Console

- Do customers need a centralized approval console or not?

- Validate and capture feedback on design concepts

When is it?

This one-time 60-min long Zoom session can be scheduled on any day between Tuesday, November 21st and Thursday December 7th, 2023, and at any time between 6am – 5pm PT

Who Qualifies?

We are seeking for users who do approvals in any of the following products:  

ITSM

Remedy/ Mid Tier

Innovation Suite

Digital Workplace

Business Workflows

You qualify for this session if you do any of the following in the course of your job:

Approve tickets such as Change Requests, Releases, Work Orders or Service Requests, or other types of IT-related approvals.

What you need for the 1:1 session? 

You will need access to Zoom meeting.

Interested?

Next steps: Please email Launa Nguyen Lewis at  Launa_Lewis@bmc.com with this email subject line:

“UX Study – Approval Console”

Hello BMC Community,  

I am thrilled to introduce myself as your new Senior Community Manager at BMC. My name is Chitra HL. I am based in Bengaluru, India . Community management is my passion and profession. Connecting with people is what I love. This has helped me to build my career in this domain and that's how I am here to support you in every way possible. :)



As we all know, our community is a hub of knowledge, collaboration, and innovation. It is a place where ideas flourish, questions find answers, and connections are made. I passionately believe in the potential of this community, and I am committed to ensuring it continues to thrive. 

My vision for the community is to ensure this space is where your voice is not only heard but celebrated, where your contributions are not only acknowledged but encouraged. 

Whether you are a seasoned community member or new to our ecosystem, I want you to know that I am here to serve you. If you have questions, no matter how big or small, I am just an email away. If you have ideas to enhance our community, I am eager to hear them. If you simply want to connect and share your experiences, I am all ears. 

No question is silly. No idea is small. No feedback is simple. We value every voice in our community. 

Please feel free to reach out to me anytime at chitra_hl@bmc.com to connect, chat and to share anything about BMC Community. Let's make this community hub of innovation and collaboration!

Cheers to Community :)

The BMC AMI Storage IAM 11.x: Fundamentals IAM/PLEX web-based training course is now available! This is part of a series of courses on BMC AMI Storage IAM. 

IAM/PLEX, an additional support function of IAM, builds on IAM/RLS to provide record level sharing support to IAM datasets across multiple LPARs within a z/OS Sysplex. IAM/PLEX ensures continuous availability for IAM datasets and high availability through automated outage detection and restart, and backout and recovery for planned and unplanned LPAR and address space failures.

This web-based course, BMC AMI Storage IAM 11.x: Fundamentals IAM/PLEX builds on the concepts covered in the BMC AMI Storage IAM 11.x: Fundamentals IAM/RLS (WBT) course and helps you understand how IAM/PLEX works, the setup required, the parameters and operator commands, the automatic selection of datasets, and the journaling functionality. Additionally, the course teaches how to recover IAM/PLEX from planned and unplanned LPAR outages. Knowledge about how IAM/PLEX works helps you implement IAM/PLEX for better storage performance. 

Course Title: BMC AMI Storage IAM 11.x: Fundamentals IAMPLEX (WBT)

Modules: 5   |   Duration: 1 hour

For any queries, contact: education@bmc.com

For more information, check the abstract here: https://www.bmc.com/education/courses/bmc-ami-storage-iam-11x-fundamentals-iam-plex-wbt.html

We thank the efforts of our subject matter experts, who helped us create this course. We also thank members of the Education team for their support. 

Product Change Notification October 2023

Enriching customer satisfaction by providing quality information regarding product renames, replacements, and withdrawals.

PRODUCT RENAME

Complimentary and non-elective retitle of an existing product base, version, and/or marketing schedule that does not alter the feature, functionality, pricing, or existing agreements/entitlements of the product.

PRODUCT AUTO MIGRATION

Complimentary and non-elective product migration that does not result in modifications to the product’s feature and functionality. In instances where minor incremental functionality is provided, such would have otherwise been provided in connection with routine maintenance releases that all subscribers would have been entitled to.

PRODUCT OPTIONAL MIGRATION

SAAS TO SAAS CONVERSION

Paid elective product change that may result in more than minimal changes to the product’s feature, functionality, and/or license list price. In some instances, it may lead to a change in the product code, thus requiring re-installation of the product, but it should not be such that the functionality of the product produces a completely unrelated outcome. The old product rights must be forfeited upon the migration, therefore requiring customer authorization.

PRODUCT UPGRADE

Paid elective product change that consists of moving from one product or solution to another one that contains all the functionality in the original one, plus greater features, and functionality, while remaining within the same product family.

PRODUCT WITHDRAWAL

NO MIGRATION

The End of Life (EOL) of a product, which results in moving it to an Obsolete status once the Projected Obsolete Date (POD) is reached, with no option for customers to migrate it.

KEY DETAILS

Visit the "Attachments" Section to download the PDF/Excel version of this Blog post

FOR MORE INFORMATION

Please contact the appropriate Product Manager by emailing the address provided within each product change section

Group: Product Changes 

Group: Product Changes 

Learning is the key to addressing constant changing business requirements and BMC is committed to support you on the learning path. BMC Education supports all your learning needs.  

New and Updated Training

Our objective is to build a complete education curriculum that includes both free and fee-based offerings providing a blended approach of self-paced 24/7 content, videos, recorded webinars, Web-based training, Instructor-led training, and certifications. Training is available for many key BMC Mainframe products like BMC AMI Ops & Data, Compuware, Control-M for z/OS, as well as the basics around mainframe platform and infrastructure (OS, DBs etc).  Our new curriculum has three main offerings: 

• BMC Mainframe Training - BMC Mainframe Product training offers courses & certifications for products such as Control-M, ISPW, Abend-Aid, Topaz, AMI Data or AMI Ops that ensure that the mainframe workforce of your organization remains at peak performance.
• Mainframe Infrastructure Training – To be successful with Mainframe Operating Systems, Databases, Networks etc., BMC recommends a specific list of training courses per customer and partner role. We have partnered with leading mainframe training delivery companies to scale our ability to deliver training globally. Customer have choice between instructor-led and our   
• Mainframe Infrastructure Subscription - This low-cost, broad spectrum, mainframe training resource places hundreds of interactive self-paced courses, videos, skills assessments, coaching & mentoring tools, IBM digital credentials, and more at your workforce’s fingertips year-round!  

New Courses – Benefit From These New Releases

BMC Education has released the following new courses:

• BMC AMI DevX Code Pipeline (ISPW) 22.x- Fundamentals Developing (WBT): Course Abstract Registration
• BMC AMI DevX Code Pipeline (ISPW) 22.x- Fundamentals Administering: Course Abstract Registration
• BMC AMI Command Center for Security 6.x- Fundamentals Using (WBT): Course Abstract Registration
• Control-M for Mainframe 20.x- Fundamentals Output Management Using: Course Abstract Registration

BMC Training Schedule – Get Registered 

Our customers and partners can continue learning 100% from home with BMC´s experience to deliver virtual instructor led courses (VLT) for the last 10 years, but also via all online certifications, self-paced courses like web based (WBT) or Assisted Self-Paced (ASP) and the comprehensive subscription offers.  

You find the latest schedule here or search for specific courses. 

BMC Subscriptions – Easily Access All Education 

Subscriptions provide a one-stop-shop for customers and partners to have continuous access to the Education portfolio for a product. You get education services all at a price that is up to 80% off the price of purchasing courses separately. Subscriptions are provided in three levels called Explore (free introduction into the product), Essentials (core fundamentals courses) and Ultimate (full access to all existing and all future courses for 12 months with all new releases). BMC has released the following new subscriptions:

• BMC AMI DevX Code Pipeline- Ultimate Subscription: Course Abstract Registration
• BMC AMI DevX Total Test- Ultimate Subscription: Course Abstract Registration
• Control-M for Mainframe- Ultimate Subscription: Course Abstract Registration

BMC Certifications – Have Your Skills Recognized 

BMC Education offers a comprehensive certification program to customer, channel & global partner and employees at three levels: Certified Associate (basic skills to use product), Certified Professional (all skills to perform day to day tasks for product), Certified Expert (can apply best practices for product). BMC has released the following new certifications: 

• BMC Certified Associate- BMC AMI DevX Total Test 20.x for Developers Online Exam: Certification Brief Registration