What is it?

This 90-minute long 1:1 UX session will be conducted remotely through Zoom meeting. For data collection purposes, during this session - information is captured regarding processes and experiences with our products and services.

The goal of this study is to:

-         Identify persona-specific workflow requirements

-         Provide suggestions for workflow and UI design improvements

-         Gather user feedback on proposed workflow and UI solutions for onboarding AMI Ops Monitor

When is it?

Wednesday September 1st – Thursday, October 28st, 90 minutes between :

US Customers – 8am-1PM Eastern Time(EST)

Europe Customers- 2PM – 6 PM Central European Time(CET)

Japan Customers- 1PM- 6PM Japan standard Time

Who Qualifies?

We are looking for IT Admin/Operator and System Programmer who performs at least one of the following tasks:

-         Track the real-time health of entities/assets under his or her ownership

-         Sets thresholds for important parameters and Manages events/alarms

-         Ensure end-to-end monitoring of assets under his or her ownership

-         Investigate and solve environment performance issues

What you need for the 1:1 session?

A 90-min time window to join this 1:1 UX session via Zoom meeting.

Interested?

Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with the subject line: “UX Research Study: AMI Ops Monitor”

What is it?

This 60-minute long 1:1 UX session will be conducted remotely through a Teams meeting. For data collection purposes, during this session - information is captured regarding processes and experiences with our products and services.

 The goal is to understand the current processes and information used today for assignment within service desk. The ultimate goal is to better understand how we may support this process better using AI/ML technologies. It would be ideal but not required if customers could share their screen to walk us through this process.

When is it?

Monday, October 4th - Friday, October 15th. 60 minutes between 7 AM – 5 PM PST, 

OR any time after 4 PM CET.

Who Qualifies?

We are looking for Service Desk Manager/Leads/Supervisors.

You qualify for this UX research session if you are responsible for Service Desk ticket assignment and/or oversee the ticket assignment process.

What you need for the 1:1 session?

A 60-min time window to join this 1:1 UX session via Teams meeting.

Interested?

Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with the subject line: “UX Research Study: ITSM Auto-Assignment”

There are new WBTs (Web-Based Trainings) added to the BMC Helix Operations Management: Enterprise Education Subscription every month. The BMC Helix Operations Management: Fundamentals Implementing Alarm Policies (WBT) is the latest WBT added to the subscription that now has a total of 9 WBTs:

• BMC Helix Operations Management: Helix Portal Overview (WBT)
• BMC Helix Operations Management: Overview (WBT)
• BMC Helix Operations Management: Fundamentals Device Monitoring (WBT)
• BMC Helix Operations Management: Fundamentals Groups (WBT)
• BMC Helix Operations Management: Fundamentals Log Analytics (WBT)
• BMC Helix Operations Management: Fundamentals Event Processing and Analytics (WBT)
• BMC Helix Operations Management: Fundamentals Dashboards Overview (WBT)
• BMC Helix Operations Management: Fundamentals Working with Dashboards (WBT)
• BMC Helix Operations Management: Fundamentals Implementing Alarm Policies (WBT)

There are more WBTs coming your way. So, do not miss out on the BMC Helix Operations Management: Enterprise Education subscription. Enroll now!

To learn more about BHOM Enterprise Education subscription, please visit our earlier post on Communities.

For any further details, post a comment, or contact us at education@bmc.com. We will be happy to help you. 

What is it?

This 60-minute long 1:1 UX session will be conducted remotely through a Zoom meeting. For data collection purposes, during this session - information is captured regarding

processes and experiences with our products and services.

This study is aimed at understanding the current user experiences of Data Scientists working with Data Pipelines.

The goal is to identify areas of opportunity to improve this experience by understanding the gaps based on current and future needs.

To do this we need to understand:

•    What are users’ main goals and responsibilities?

•    What are users’ typical tasks, workflows, and decision-making processes?

•    What kind of tacit expertise do users develop and employ in using Data Pipelines?

•    What constitutes users’ technological, physical, and social environment? 

•    In what ways Data Pipelines helps and/or hinders users in completing their tasks? 

•    What specific features and functionalities users dis/like and why?

•    What specific features and functionalities users would like to see improved, added, or removed?

When is it?

Wednesday, September 8th - Friday, Octobe 8th . 60 minutes between 7AM – 12pm EST

Who Qualifies?

You qualify for this UX research session if you conduct one of these tasks at work:

-         Build/Schedule/Manage Data Pipelines

-         Monitoring Data Pipelines/Jobs

What you need for the 1:1 session?

A 60-min time window to join this 1:1 UX session via Zoom meeting.

Interested?

Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with the subject line: “UX Research Study: DataOps”

Dear Community Members,

Thank you for trusting and being with us to build this supportive, tight knit community of digital transformation professionals. You are an integral part of this ecosystem and we continuously strive to improve your BMC community experience. Which is why we run this BMC Community survey every six months. Please take this 5 mins survey to shape our roadmap.

Take the 5 minute survey

What happened since our last survey

March '21 survey was taken only a few months after our major community migration project, and we got impactful feedback from you that helped us focus on key areas of improvement:

• Look and feel of the new community
  • Reduced banner sizes on each product topic / community landing page.
  • On each content (discussion, blog, Knowledge Article, Idea etc.), we added more context in top banner with topics and group.
  • Made it easier to ask a question on product community landing pages.
  • Groups got better layout with lesser white space.
• Search
  • Increased scope of search to content within the groups that you are a member of.
  • Fixed issues while running a second search.
  • Search optimized for discussion titles.
  • Ranking of search results optimized based on months of machine learning.
  • Enhanced Google indexing.
• Notifications
  • For a specific community your follow, you can now opt in for email notifications for all content (discussions, blog, document, idea, event) created.
  • Flexibility to opt in to get email notifications for new comments on content you follow (blog, document, idea, event and knowledge article).
• More user experience improvements
  • Fixed blog/document scheduling issue
  • Restructuring of Control-M and CMDB communities.
  • Idea stage progress bar aligned to the workflow
  • Faster page loads.

and more...

Though we released a lot of good features, we know we are far from being perfect and there is always room for improvements. This survey is your chance to let us know your thoughts on current experience, and next set of fixes/features we should work on.

After giving your private feedback in the survey, please don't forget to come back and share public comments below on how the Community helps you and your business!

The survey ends on Thursday, 30th September.

Take it now