Here at BMC, we understand what our biggest asset is – it’s you, our customers and what you have to say! You might wonder why BMC is asking for reviews and what’s in it for you. Let's dive into why your voice matters so much and the benefits you receive from sharing your experiences. 

Why Your Reviews Matter?

When you share your honest experiences, you help others make informed decisions. In today’s digital age, customers and potential customers rely heavily on reviews to choose products and services. Your feedback adds to the collective knowledge and builds a community of trust and transparency. 

What’s In It for You? 

As a valued customer, your experience and knowledge are invaluable not just to BMC but to others. By leaving a review, you are helping fellow customers and prospective customers make informed choices and enhancing the overall community of BMC users. 

Exclusive Benefits 

To show our appreciation, we are happy to offer you a $25 gift card (or local equivalent) in exchange for just 10 minutes of your time. If your company has strict policies around gifts, your gift card can be donated to charity. 

How to Leave a Review 

1. Leaving a review is simple and takes no more than 10 minutes to complete! Here’s how you can share your thoughts: 
2. Head over to our TrustRadius using the link below.  
3. Select the product you wish to review.  
4. Login, using your business email or LinkedIn account... Personal emails are not accepted by TrustRadius because they are very thorough in making sure you are not a robot. 😉   
5. Once you’re done writing your review, hit submit, receive your gift card and you’re all set! 

Ready to go? Leave a review here now!  

Your reviews are more than just ratings and comments; they are contributions that help us serve you better. We value every piece of feedback and are committed to using it to improve the BMC products and services continually, to help you do your job better. 

Thank you for being an integral part of our community and helping us grow. We look forward to hearing from you! 

Hello community,

Today, I am excited to dig into a captivating topic: Gamification.

Specifically, we’ll explore how our vibrant BMC Community leverages gamification to enhance your experience.

In this blog, I will be sharing the knowledge about the gamification system we have in place within the BMC Community.

Did you know every activity you do in the community has a reward attached to it? Yes, you read it right!

We have gamified the community so that every activity you do will be rewarded with points. In our community, every action you take carries a hidden gem—a reward. Whether you’re posting insightful comments, answering questions, or sharing knowledge, you’re earning points. And those points help you to climb up the levels.

Here is the list of actions and points awarded to it

Here is the information on the existing points and levels system in the community.

We have an exclusive level 13 which only very few community super users have achieved. I will tag them on comments to say them a special "Thank you" :)

In addition to this, we have 20 various badges which will be awarded to you based on your actions.

Example - If your Idea gets more than 100 points you get the Visionary badge

If you are following 5 or more topics you get Social Explorer Badge

Isn't it interesting? Go to your profile and check out,

• How many points you have earned?
• What Level are you in?
• What all badges you have received till now?

Share it in the comments I will let you know what other badges you can achieve.

Check out your profile now! If you need help with how to check just comment "need help"  I will be right there to guide you! 😊

Hello all,

Is navigating the community platform a challenge for you?

Have you unlocked all potential features of the community?

Would you like to know the Tips and Tricks on making best use of community?

Whether you are new to the community or looking to deepen your engagement, or a pro user who has questions about the community, this webinar session will provide you with the skills and knowledge to navigate the platform easily, find the information you need, and actively participate in discussions.

Key Topics Covered:

1. Why Community? Top 5 reasons why you should be active in the community?
2. Navigation of the Community
3. Finding Answers
4. Submitting Ideas
5. Registering for Events
6. Creating Discussions
7. Tips for Engaging in the Community

Join us for an engaging and informative session designed to help you maximize your experience on the BMC Community platform. 

Register Now

Have you heard? BMC Connect 2024 is coming to the exquisite Fontainebleau Las Vegas October 14-16, and we’re thrilled to share what’s in store for you when you register to join us.

Seven-time bestselling author, top-five global analyst, and Futurum CEO Daniel Newman will be joining us on the main stage to discuss how our robust portfolio of gen AI-powered solutions can help drive your data-driven, cloud-smart initiatives to successful outcomes. Daniel lives his life at the intersection of people, business, and technology and makes the connections between them to help organizations get the most from their technology investments. We’re delighted to have him share his insights with our audience—you won’t want to miss this.

And that’s not all. You’ll get the inside scoop on the new BMC, hearing and experiencing the latest on our portfolio capabilities and innovations throughout the day’s agenda, from firsthand success stories shared by our customers to our solution expo, hands-on demonstrations, and the first-of-its kind BMC HelixGPT certification course! You’ll also be the first to learn about our upcoming launches and new partnerships and alliances, and so much more.

Come along as we step into the future of technology at BMC Connect and show you the new BMC.

Register today!

Hello Community,

We got to spotlight Carl Wilson in our earlier blog Celebrating Excellence: A Heartfelt Thank You to Carl, Our Top Contributor!

Carl's invaluable insights and active participation have made a significant impact on our community.

What sets Carl Wilson apart is not just his technical understanding but also his willingness to engage with the community. As a continuation of the spotlight series I reached out to Carl to share his thoughts on community. He was very kind and generously offered advice for new members, insights into his motivations, and some of his favourite aspects of the community. Let's get to know Carl better :)

Over to Carl Wilson's thoughts!

1. Can you introduce yourself and tell us a bit about your background?

I am Carl Wilson a Principal Solution Architect. I am originally from New Zealand, grew up in Australia and now live in the UK. I started my career in Telecommunications where I first came across the Remedy platform that were using custom applications. Self-taught, I eventually decided to move from the Telco industry and into this space full time when I moved to the UK for the second time. I jumped in head first and this career has taken me around the world and to many different industries.

2. What advice would you give to new members joining the community?

To help other users, if an answer has helped you solve the issue then please mark the answer correct/helpful to aid other users. There is a plethora of information on the communities from the merging of older versions of the communities, therefore searching is the number one tool anyone should be using before asking a question as more than likely (unless a new technology) someone has asked the same or a similar question before.

3. Are there any specific topics or areas within the community that you're particularly passionate about?

Helix/Truesight Products:

AR System

ITSM

Automation Technologies

Digital Workplace

CMDB

Innovation Suite/Studio

Virtual Agent/Chatbot

Ideas

I really like working with Remedy ITSM, TrueSight Orchestration and other applications that allow for automation.

4. How do you think the community could better engage with members who are less active?

This is hard one to answer as it depends on why members are less active. A large number of users have moved into a different space in recent years, some don’t have the time they may have had in the past to interact due to work loads, slowing down, etc.

I like the fact that tech talk information is being shared, knowledge articles being available, and other new features not available in the past are now present which may be a way to encourage more interaction.

5. What motivated you to contribute to the community?

When I first started, the communities and ARSList resources provided so much value to me. Once I felt comfortable enough in my knowledge I decided to contribute like others had done before me that allowed me to move forward with this career.

6. What message would you like to share with the rest of the community?

This Community is one of, if not the best, resources that can be in any person who works on this technology needs to have in their toolboxes.

Your Favourites Section

7) AI tool/Any tech tool which you use frequently: I have some older tools that are no longer available that I find invaluable to quickly find things in a system e.g. ARUtilies, but generally I am not using AI tools but can see the value as when I worked for Fusion they were/are/have developed some amazing AI based applications.

8) Movie: Too many to list, but the first movie I went to was Star Wars so Empire Strikes Back is up there.

9) Favourite Food: BBQ, Texas BBQ.

10) Favorite Book: Anything that I can learn from, or just a good story fact or fiction. I like biographies e.g. Sports people, to understand their drive and motivation to achieve what they have.

11) Role Model/Influencer:

My wife, her tenacity and drive is like no other.

12) 3 items which you cannot live without:

Food, Water and my family 😊

Like, Share and Follow Carl. Do you have any questions to Carl Wilson? Post it on the comments.

What is BMC HelixGPT?

BMC HelixGPT, is a generative AI tool within BMC Helix ServiceOps that boosts productivity for problem-solving and decision making. Use cases include incident clustering, root cause analysis, human-like conversations and live chat session summarization.

Benefits of BMC HelixGPT

 (i) BMC HelixGPT provides faster data analysis, content generation, process optimization, and conversational question and answers for incident and problem management.

(ii) The generative AI-powered ServiceOps provides real-time recommendations based on past and current information that help administrators in decision-making.

(iii) BMC HelixGPT generates insights for incident analysis in a simplified, natural language, which helps agents find the root cause of the problem. It helps analyze and respond to employee queries, and offers helpful interactions, enhancing the overall user experience.

Want to learn more?

We are hosting a NEW monthly webinar series that will take you on a fascinating journey from the fundamentals of AI to the cutting-edge world of Composite AI. Over our series we will explore how AI is transforming IT operations and dive deep into the revolutionary approach of Composite AI, where multiple AI techniques work together to deliver unparalleled insights and automation.

We have already hosted two incredibly informative sessions on Intelligent Ticket Resolution with Agent Assist and How BMC Helix addresses the complexities of production deployments for Generative AI (GenAI) with our innovative, no-code HelixGPT Manager.

We have a session coming up on 28th August 2024 - Using HelixGPT to Enable ServiceOps - You don't want to miss it! ;)

Here is all the information you need: https://community.bmc.com/s/news/aA3Kj000000TR4TKAW/helix-gpt-webinar-series

Also, below you will find links to past HelixGPT Webinars and demo videos conducted by BMC.

Webinars

●     Helix GPT - Expert of Your Systems - Recording

●     How BMC Helix AIOps and HelixGPT Enables Next-Gen IT Operations - Recording - Education

Demo Videos

●     BMC HelixGPT-Powered Situation Summaries with Explainability for AIOps

●     BMC HelixGPT-Powered Resolution Insights for ITSM

●     BMC HelixGPT-Powered Conversational Engagement and Search for DWP

●     BMC HelixGPT-Powered Best Action Recommendation for AIOps

●     Overview of HelixGPT, use cases and core capabilities

And last but not least, here is the your best starting point for everything HelixGPT: https://www.bmc.com/it-solutions/helixgpt.html

Hope this helps you educate yourself better on how to incorporate HelixGPT on your journey to become an Autonomous Digital Enterprise (ADE).