What is it?

This 60-minute long 1:1 UX session will be conducted remotely through a Zoom meeting. For data collection purposes, during this session, information is capture regarding processes and experiences with our products and services.

The goal is to:

1)     Understand how your company is conducting knowledge management currently

2)     Know the challenges you are facing (if any)

3)     Understand how we can enable a transition to Helix Knowledge Manager as effortless as possible

When is it?

Monday, June 6, 2022 – Thursday, June 30th, 2022. Any 60-minutes between 9:00 am – 6:00 pm CET

(or any time between 8 am – 12 pm EST)

Who Qualifies?

We are looking for people: who work in Knowledge Management or in IT Service Desk and meet any one of these 3 personas – your job title may be any one of the followings:  

-         Knowledge Base Manager (persona)

o  Global Quality Lead, IT Knowledge Management

o  Knowledge Management Lead

o  Service Manager IT Service Desk

o  Service Desk Team Lead

-         Knowledge Base Coach (persona)

o  Service Desk Specialist/Team Lead

o  Service Support Specialist

-         Service Desk Agent (persona)

o  Service Desk Agent

o  Support Call Center Agent

o  Service Support Specialist

You qualify for this study if you conduct any one of these tasks at work:

-         Knowledge Base Manager (persona)

o  Use Remedy Knowledge Management in your managerial work

o  Oversee a group of Service Desk Agents in your knowledge management work

o  Create strategies for knowledge management and KCS adoption

-         Knowledge Base Coach (persona)

o  Work as a Service Desk Agent

o  Coaching colleagues in knowledge management and KCS methods

-         Service Desk Agent (persona)

o  Work as Service Desk Agent

o  Use KCS methods in your daily work

Note: Ideal candidates would be people who currently using Remedy Knowledge Management in some form

What you need for the 1:1 session?

A 60-min time window to join this 1:1 UX session via Zoom meeting.

Interested?

Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with the subject line: “UX Research Study: Helix Knowledge Management”

Welcome to the space where thousands of customers, partners, BMCers collaborate to succeed faster and move ahead on their Autonomous Digital Enterprise journey​.

Now that you’re here, take a moment to thank yourself as you’re in the best place to network with your peers, ask your product related questions, discuss about the problems or ideas that you’ve gotten about the products lately and learn more about the products through blogs, KAs and documents. Get to know what BMC Community brings in and how you can join.

360° resources for each product

In every product community you are surrounded by content and people helping your journey:

Programs in each product communities.

Advanced community programs

UX Studies & Public Beta Program:

·      Engage with R&D on early designs​

·      Learn with Product teams before we release

Product Content:

·      Leverage features created by other Community Members

·      Contribute product automations & capabilities you've built​

Partners:

·      As a Customer, engage with Partner ecosystem​

·      As a Partner, be onboarded and trained​

Champions:

·      Join the select few Customers & Partners who have advanced Access and Power

·      Grow your knowledge and impact​

Why and how to join?

By joining BMC Community, you also get advanced capabilities, such as​

·      Post and engage on posts from other community members​

·      Set up focused email notifications​ for the product/ groups that matters to you

·      Participate in non-public groups and programs (Beta programs, Container tips & tricks etc.)​

·      Follow experts, network with peers through private message

How to join?

If you already have a BMC Account (for Support, Docs, Academy), just Login, it will use SSO and you’ll be authenticated in no time.​

If you don’t yet have a BMC Account, Register to set it up, it takes 1 minute.​

Our engagement philosophy

If you don't know, Search, Ask the community

If you know, share!

What next?

Check out BMC Community FAQ

Hello,

We are excited to announce the release of a brand new course for BMC Helix Dashboards. This course covers multiple use-cases for creating and designing dashboards. It will help you to understand the product in detail which in turn will help unleash its true potential and exciting capabilities. The course also offers great practice sessions in the lab executions.

BMC Helix Dashboards 21.x: Fundamentals Designing for Service Management (ILT)

Course duration: 3 days

BMC Helix Dashboards is a service on the BMC Helix Portal that can be used to create interactive dashboards for your environment. It can be accessed from BMC Helix Portal and is available for SaaS as well as On-premises customers.

BMC Helix Dashboards uses Grafana as the underlying solution and enables you to customize the dashboards in multiple ways to gain valuable insights into your environment. It offers unified reporting and gives you a consolidated view of data from applications across your environment. You can easily create, export, and share interactive dashboards with users within or outside your environment.

This course is applicable to all the BMC Helix Dashboards designers and administrators who will be guided through the step-by-step process of designing various complex dashboards. Some advanced concepts like Drill through functionality, fetching data from Join forms, multi-query based panels will be explained. They will also look at scheduling reports in detail. Additionally, they will obtain insights on troubleshooting the most common issues observed during designing new dashboards or modifying existing ones. 

Click here for Course Abstract and Registration.

We also add the BMC Certified Associate: Helix Dashboards 21.x Designing for Service Management Online Exam to take the certification related to the skills to create Dashboards.

Learning Continues… Learn Anywhere, Anytime!!!

For any further details about this course of any of our courses, post a comment, or contact us at education@bmc.com. We will be happy to help you :)

The BMC Helix BHCO Team would like to announce another "Connect with BMC Helix BHCO"

webinar.

Please join Dima Seliverstov, as he covers the topic of Installation and deployment of BMC Helix IT

Operations Management for BMC Helix Continuous Optimization Container based on premises 21.3.

This webinar will cover topics like:

-         Why Containers Based Architecture?

-         Helix On-Premise ADE Delivery & Requirements

-         Deployment Steps for BMC Helix Platform

-         Planning for Successful Deployment

Webinar References:

BMC Helix IT Operations Management Deployment 21.3

BMC Helix Continuous Optimization

Time & Date:

This session will take place on Tuesday, 24th May, 2022, at 8:00 a.m. Central Daylight time (GMT-6)

Dial In:

   +13462487799,,93565611564#,,,,*098258# US (Houston)

   +12532158782,,93565611564#,,,,*098258# US (Tacoma)

Or join by phone:

   Dial(for higher quality, dial a number based on your current location):

       US: +1 346 248 7799 or +1 253 215 8782 

   Webinar ID: 935 6561 1564

   Passcode: 098258

   International numbers available: https://bmc.zoom.us/u/abgXRoC5yc

Subscribe To BMC Youtube: Subscribe To The BMC Truesight Capacity Optimzation/BHCO YouTube Channel

Welcome to Connect with Helix Webinar Series page.

Keep a track of all the information on 'Connect With Helix Webinars' For 2022 through this blog post.

Tuesday 24th May - "Connect with BMC Helix BHCO: Installation and Deployment On Prem"

Click Here To Register (Completed)

Click Here To The Announcement Post

Click Here To Review The Recording

Thursday 23rd June - "Reduce the chances of errors being encountered during Redhat Patch Management Activities"

Click Here To Register (Completed)

Click Here To The Announcement Post

Click Here For Recording

Click here for the webinar slide deck

Tuesday 28th June - "Configuring PATROL Agents to support proxy server migration to BHOM"

Click Here To Register

Click Here For The Announcement Post

Click Here For Recording ( Once Available post event)

Watch This Space For More Webinars

Product Change Notification April 2022

Enriching customer satisfaction by providing quality information regarding product renames, replacements, and withdrawals.

PRODUCT RENAME

Complimentary and non-elective retitle of an existing product base, version, and/or marketing schedule that does not alter the feature, functionality, pricing, or existing agreements/entitlements of the product.

PRODUCT AUTO MIGRATION

Complimentary and non-elective product migration that does not result in modifications to the product’s feature and functionality. In instances where minor incremental functionality is provided, such would have otherwise been provided in connection with routine maintenance releases that all subscribers would have been entitled to.

PRODUCT OPTIONAL MIGRATION

SAAS TO SAAS CONVERSION

Paid elective product change that may result in more than minimal changes to the product’s feature, functionality, and/or license list price. In some instances, it may lead to a change in the product code, thus requiring re-installation of the product, but it should not be such that the functionality of the product produces a completely unrelated outcome. The old product rights must be forfeited upon the migration, therefore requiring customer authorization.

PRODUCT UPGRADE

Paid elective product change that consists of moving from one product or solution to another one that contains all the functionality in the original one, plus greater features, and functionality, while remaining within the same product family.

PRODUCT WITHDRAWAL

NO MIGRATION

The End of Life (EOL) of a product, which results in moving it to an Obsolete status once the Projected Obsolete Date (POD) is reached, with no option for customers to migrate it.

KEY DETAILS

Visit the "Attachments" Section to download the PDF/Excel version of this Blog post

FOR MORE INFORMATION

Please contact the appropriate Product Manager by emailing the address provided within each product change section