Hello BMC Community!

We’re happy to share that BMC AMI Assistant has been recognized with the “Conversational AI Innovation Award” at the 8th Annual AI Breakthrough Awards!

This award is a proud milestone that reflects our continued efforts to bring intuitive and AI-powered experiences to the mainframe space. Congratulations to everyone who contributed to this achievement—across teams, functions, and conversations.

💡 What is BMC AMI Assistant?

BMC AMI Assistant is a conversational AI solution that allows mainframe professionals to interact with complex systems in a more natural and efficient way. It helps users:

• Troubleshoot issues with ease
• Understand unfamiliar code using plain language
• Access trusted knowledge and take action faster

By integrating with existing AMI solutions and drawing from centralized institutional knowledge, it makes working with the mainframe simpler, faster, and more effective.

Why It Matters

As mainframe environments grow in scale and complexity, tools like AMI Assistant help reduce the time spent on manual investigation and documentation. It supports better decision-making, bridges knowledge gaps, and makes mainframe systems more accessible for new and experienced users alike. This recognition encourages us to continue enhancing the experience for all who rely on the mainframe—and to keep simplifying the path forward.

🚀 Building on Our Momentum

This recognition follows our 2024 win, when BMC AMI zAdviser Enterprise earned the award for “Best Overall AI-Based Analytics Solution.” These back-to-back wins reflect BMC’s consistent drive to lead with innovation, intelligence, and customer impact.

🎥 Helpful Resources

Here are a couple of short videos you may find insightful:

• Watch Video 1
• Watch Video 2

A big congratulations once again to everyone involved—here’s to more milestones and shared success ahead. ✨ Cheers to the brilliant teams behind this achievement!

Behind every solved thread is a contributor who took the time to share, guide, and empower someone else. In the BMC Community, that kind of generosity doesn’t go unnoticed.

We celebrate our Solution Heroes — members who go above and beyond to solve problems, share insights, and empower others with their responses. Each month, we spotlight those whose answers made a real impact and helped move the community forward.

This month, we're excited to feature both familiar names and fresh contributors making their mark:

Our Top five Solution Heroes for the Month

1. Lars Mahrendorf

📌 Scheduling non-dependent jobs in Smart Folder

2. Dnyaneshwar Nanaware

📌 BMC Helix Email Engine v23.3.04: How to Enable Troubleshooting Logs as Email Engine is Running in Separate Pods?

3. LJ LongWing

📌 Has anyone seen ARImport_Data_Holder show up in the AR Import Tool (v23.3.04) instead of a list of column names when attempting to manually map fields for the specified .csv import file?

4. Mun Keong Lee

📌 Avoid empty Smart Folder creation

Also contributed to:

📌 Updating Web Service Input Parameters array using Deploy Descriptor

5. Laurent Matheo

📌 Event Button, OnChangeActivate?

Every Answer Builds a Stronger Community

Whether you're guiding someone through a blocker or simply sharing what worked for you, know that you're creating value far beyond a single thread.

Thank you for showing up, speaking up, and lifting others with your knowledge. Let’s keep going — together.

At BMC Helix Career Cafe, our goal is simple: to bring you more career stories of the experts in the industry. Through candid conversations and inspiring journeys, we spotlight professionals who have carved meaningful careers in the BMC ecosystem. Whether you're just getting started or looking to grow within the ITSM space, Career Café is your place to learn, reflect, and be inspired.

Meet Our First Expert, Carl Wilson – Principal Solution Architect

Carl Wilson is a seasoned Principal Solution Architect whose global journey reflects his passion for technology and adaptability. Originally from New Zealand, Carl spent his formative years in Australia before settling in the United Kingdom, where his career truly took flight.

His professional story began in the telecommunications industry, where he was first introduced to the Remedy platform—a spark that ignited a deep, self-driven interest in enterprise solutions. Entirely self-taught, Carl transitioned from telco into the ITSM space full-time, embracing the challenge and opportunity it offered.

Since then, Carl’s expertise has taken him around the world, solving complex problems across diverse industries. His career path stands as a testament to lifelong learning, bold transitions, and the power of saying yes to new adventures.

We sat down with Carl to dive deeper into his career journey, lessons learned, and advice for aspiring professionals in the ITSM space.

👇 Here’s what he had to say:

1) What mattered more: College or course?  Did your marks or degree matter in the real world?

Course, I did do a Electronics Engineering Degree however certain aspects excited me more e.g. Digital computing/microprocessors as it was still an up and coming topic and evolving rapidly.

 Degree, I never have been asked to produce the marks.

2) Was there a turning point or defining moment in your career?

Many. I have worn many hats from Telecommunications, Professional Bike Racing, Labourer, IT Professional. Each was a point in time to do something different and have a vreak/chamge, and each defined a period in time. 

3) What's one career myth you'd like to bust for the next generation?

You dont need multiple degrees or masters to achieve a position. Many companies now prefer experience over college degrees as it takes time to teach the necessary skills, however that does not mean that you cannot take a starting position where the company allows you to grow and move.

4) What’s one piece of advice you’d give to someone just starting their Helix career?

You cannot learn everything about all aspects in a short period of time. There are so many aspects to so take the time to fully understand each aspect one by one, but have an overall understanding of how other aspects can affect each other. It is a continuous learning curve as new products and features are released.

5) What’s the biggest risk or bold move you’ve taken in your Helix journey so far?

Moving into the BMC space. I moved countries and changed careers from Telecommunications to BMC at the same time, and it worked out in my favour. I did put in the hard work and effort before making the move, however it was still a gamble to change careers and country at the same time.

6) Have you ever felt like giving up? What kept you going?

No, I really enjoy what I do as there is always something new to learn. Understanding when to take a break if feeling overwhelmed and having a work/life balance is key. Take time to enjoy activities outside of work. I also enjoy mentoring, which is part of my current role.

7) What’s one skill that helped you succeed in the Helix ecosystem?

Determination and learning to reach out to other people. Not being afraid to ask a question, not matter how silly you may think it is. Also talking through the issue with another person/team. I had a mentor back in Australia (Rod Harris) whom I still am in contact with today, along with other good friends and colleagues in the ecosystem that may or may not still be working in this space e.g. Matt Reinfeldt, Danny Kellet, Jason Miller, LJ, Laurent and many others. Without these people, I would not be where I am today.

8) How do you feel about the transition that happened since the day you started with BMC products and today?

I have mixed emotions about recent changes. I understand why things need to change (progression/technology/etc.); however dealing with customer frustration is an aspect that can be very challenging at times due to the way the platform has change especially for the on premise customers moving to containers.

9) How do you measure success in your career today?

To be able to know at the end of the day that I made a difference and did a good job. Success is feeling good within yourself about what you do and enjoying what you do. I believe if that you do not like/love what you do, then you need to find a different career and something that you are passionate about.

Grateful to @Carl Wilson for sharing such a thoughtful and inspiring journey. It’s sure to encourage many early in their careers to dream big and stay curious.

The BMC Community thrives because of passionate people—those who generously share knowledge, offer support, and keep the conversation moving forward. Today, we're excited to highlight a few of our most active BMC members, whose dedication continues to shape the way our global community connects and learns.

Their deep product knowledge, hands-on experience, and thoughtful engagement empower members to solve complex issues, adopt best practices, and build confidence in their use of BMC solutions. Whether it's answering questions, publishing how-to insights, or offering behind-the-scenes expertise, these individuals go above and beyond to create a welcoming and informative space for all.

🏆 Top Contributors from the BMC Team

Bill Robinson – 455,851 points

Laurent Matheo – 276,705 points

LJ LongWing – 218,879 points

Sidhdesh Punaskar – 204,667 points

Karen Farrell – 153,627 points

From guidance that speeds up troubleshooting to insights that spark innovation, their contributions help elevate the entire community experience—one post, one reply, one shared solution at a time.

To each of these amazing contributors: thank you for being an integral part of the BMC Community and for everything you do to support and inspire our members.

Join us in recognizing their contributions—leave a thank you below in the comments or better yet, join the conversation and become a contributor too. Every tip, question, and answer move us all forward. 🙌

The updated BMC Helix Discovery learning track for administrators  is now available for customers, partners, and internal audiences. The learning track includes more than 40 hours of learning which is a blend of instructor-led classes, self-paced courses, and a Certified Associate exam.

What should you expect?

• Deep dive into fundamental concepts of BMC Helix Discovery
• Develop competence in administering SaaS-based and on premises versions of Discovery
• Develop skills in creating and managing service models
• Test your learning with a set of scenario-based labs

To learn about all available courses within the learning path, you may visit the Discovery learning path web page. For any further details, post a comment or contact us at [email protected].

Watch out the exciting video embedded with this post! 

To receive regular updates on BMC Education offerings, please join the BMC Education group on Communities. We are happy to help.

@Geoffrey Bergren​ @Nidhi Gupta @Amit Maity ​@Rayemond Newman @Andy MacCall @Brian Kaplan @Matt Lambie

Product Change Notification June 2025

Enriching customer satisfaction by providing quality information regarding product renames, replacements, and withdrawals.

PRODUCT RENAME

Complimentary and non-elective retitle of an existing product base, version, and/or marketing schedule that does not alter the feature, functionality, pricing, or existing agreements/entitlements of the product.

PRODUCT AUTO MIGRATION

Complimentary and non-elective product migration that does not result in modifications to the product’s feature and functionality. In instances where minor incremental functionality is provided, such would have otherwise been provided in connection with routine maintenance releases that all subscribers would have been entitled to.

PRODUCT OPTIONAL MIGRATION

SAAS TO SAAS CONVERSION

Paid elective product change that may result in more than minimal changes to the product’s feature, functionality, and/or license list price. In some instances, it may lead to a change in the product code, thus requiring re-installation of the product, but it should not be such that the functionality of the product produces a completely unrelated outcome. The old product rights must be forfeited upon the migration, therefore requiring customer authorization.

PRODUCT UPGRADE

Paid elective product change that consists of moving from one product or solution to another one that contains all the functionality in the original one, plus greater features, and functionality, while remaining within the same product family.

PRODUCT WITHDRAWAL

NO MIGRATION

The End of Life (EOL) of a product, which results in moving it to an Obsolete status once the Projected Obsolete Date (POD) is reached, with no option for customers to migrate it.

KEY DETAILS

Visit the "Attachments" Section to download the PDF/Excel version of this Blog post