Support Central

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Flash

Flash notices inform you of a common or widespread Severity 1 issue found with any BMC Software product that could cause data loss, affect data integrity, introduce a security risk, or introduce a problem that is considered production-critical, high impact or PERvasive (HIPER). Multiple flashes can be issued for a single product version.

A flash can contain the following information:

• The nature of the problem, including
  • Symptoms
  • Cause(s)
  • Effects on system, performance, or data integrity
  • Prevention, if possible
• A proposed user response or workaround (if any)
• A description of a fix (if available) and how to access and apply it, or the expected schedule for a product fix

Technical Bulletin

Technical bulletins describe the availability of fixes, announce updates, or describe any significant product issues that are either not already covered in the documentation or that arise after a product's release. Multiple technical bulletins can be issued for a single product version.

Technical bulletins can include the following information:

• Details about a product problem
  • Symptoms
  • Cause(s)
  • Effects on system, performance, or data integrity
  • Prevention, if possible
• A proposed user response or workaround (if any)
• A description of a fix (if available) and how to access and apply it, or the expected schedule for the product to be fixed
  

Release Notes

Release notes announce a new product or product version, including maintenance releases. Only one release note is associated with a particular product version.

Release notes can include the following information:

• a new product announcement
•  Enhancements (what's new and what's changed) with a new product version
• Installation instruction updates
• last-minute product information
• Documentation updates
• Fixed and open maintenance items
•  Known issues and workarounds
• product trials

Third-Party Support Bulletin

A third-party support bulletin provides information about the inability of a BMC Software product to meet toleration and exploitation support expectations within a specified time period after the general availability of a third-party product, as described in the Support Policy statements. Only one third-party support bulletin is associated with a particular BMC Software product version.

Third-party support bulletins can include the following information:

• The name, version, release, and maintenance level of the third-party product
• The type of support that is delayed (90-day toleration, 180-day exploitation, or both). For 180-day exploitation delays, it describes which features are unsupported
• The cause for the delay in support
• The expected schedule for product support

Education Update

Education Updates are developed and distributed to inform subscribers that there is an update, or a new course available to BMC Software customers and Partners. This will include online seminars and computer-based training. We are constantly developing new courses and best practices seminars. By subscribing, you can stay tuned in and keep up with the technology.

Product Change Notification

The Quarterly Product Change Notification provides effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.