Support Central

You can either pay BMC Software the invoice amount minus the tax amount or wait until BMC Software cases you a corrected invoice and then submit payment. Either choice requires you to fax a copy of your Tax Exemption Certificate to Candy Hope at (713) 918-2837.

Email Order_Services@bmc.com. Please reference the invoice number that requires the change and if this change should affect any other BMC Software products you have.

Please complete the Maintenance Quote Request Form.

This request must be made to BMC Software in writing. A co-term date can only alter the support end date, not the support start date. Please complete the Maintenance Quote Request Form.

BMC’s standard cancellation policy is: Customer may acquire BMC support services (“Support”) on an Order. Once Support is acquired for a Product, Customer is automatically enrolled in Support on an annual basis for all Licensed Capacity of that Product, unless either party terminates Support on all Licensed Capacity of a Product upon at least 30 days written notice prior to the next Support anniversary date. The annual fee for Support is based on BMC’s then-current Support price list. BMC may change its Support terms, to be effective upon Customer’s support anniversary date. BMC reserves the right to discontinue Support for a Product where BMC generally discontinues such services to all licensees of that Product. If Customer terminates Support and then re-enrolls in Support, BMC may charge Customer a reinstatement fee.

Please complete the Maintenance Cancellation Request Form.

Please call 1-800-841-2031, extension 81536 and ask for the Collections Department or email Collections@bmc.com.

Please call 1-800-841-2031 or email ContractsPasswordAdministration@bmc.com. Refer to the Licensing and Passwords page of the website.

Please contact the BMC Tax Department at 713-918-8800 for a current W9.

Please contact Support or refer to the Licensing and Passwords page of the website.

Review instructions for using the purge form. Note: if you are transferring or inactivating licenses, please fill out the purge form and contact your maintenance renewal representative for their fax number.