Customer Invoice Frequently Asked Questions
I am a tax-exempt customer and I received an invoice with tax on it, can I submit my payment without tax?
You can either pay BMC Software the invoice amount minus the tax amount or wait until BMC Software cases you a corrected invoice and then submit payment. Either choice requires you to fax a copy of your Tax Exemption Certificate to Candy Hope at (713) 918-2837.
How can I correct my invoice that has the wrong billing address, install address and/or contact name?
Email Order_Services@bmc.com. Please reference the invoice number that requires the change and if this change should affect any other BMC Software products you have.
How can I get all of my products to renew at the same time on the same invoice?
This request must be made to BMC Software in writing. A co-term date can only alter the support end date, not the support start date. Please complete the Maintenance Quote Request Form.
How do I cancel maintenance on some of the product my company currently has with BMC Software?
BMC’s standard cancellation policy is: Customer may acquire BMC support services (“Support”) on an Order. Once Support is acquired for a Product, Customer is automatically enrolled in Support on an annual basis for all Licensed Capacity of that Product, unless either party terminates Support on all Licensed Capacity of a Product upon at least 30 days written notice prior to the next Support anniversary date. The annual fee for Support is based on BMC’s then-current Support price list. BMC may change its Support terms, to be effective upon Customer’s support anniversary date. BMC reserves the right to discontinue Support for a Product where BMC generally discontinues such services to all licensees of that Product. If Customer terminates Support and then re-enrolls in Support, BMC may charge Customer a reinstatement fee.
Please complete the Maintenance Cancellation Request Form.
How do I contact the BMC Software Collections department?
Please call 1-800-841-2031, extension 81536 and ask for the Collections Department or email Collections@bmc.com.
Where do I go for Password and Key assistance?
Please call 1-800-841-2031 or email ContractsPasswordAdministration@bmc.com. Refer to the Licensing and Passwords page of the website.
How can I get the BMC Software W9 Form?
Please contact the BMC Tax Department at 713-918-8800 for a current W9.
What is BMC license Purge process?
Please contact Support or refer to the Licensing and Passwords page of the website.
Review instructions for using the purge form. Note: if you are transferring or inactivating licenses, please fill out the purge form and contact your maintenance renewal representative for their fax number.
- The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”. Explore AMIGO Program ›