Customer Invoice Frequently Asked Questions
I am a tax-exempt customer and I received an invoice with tax on it, can I submit my payment without tax?
You can either pay BMC Software the invoice amount minus the tax amount or wait until BMC Software cases you a corrected invoice and then submit payment. Either choice requires you to fax a copy of your Tax Exemption Certificate to Candy Hope at (713) 918-2837.
How do I cancel maintenance on some of the product my company currently has with BMC Software?
BMC’s standard cancellation policy is: Customer may acquire BMC support services (“Support”) on an Order. Once Support is acquired for a Product, Customer is automatically enrolled in Support on an annual basis for all Licensed Capacity of that Product, unless either party terminates Support on all Licensed Capacity of a Product upon at least 30 days written notice prior to the next Support anniversary date. The annual fee for Support is based on BMC’s then-current Support price list. BMC may change its Support terms, to be effective upon Customer’s support anniversary date. BMC reserves the right to discontinue Support for a Product where BMC generally discontinues such services to all licensees of that Product. If Customer terminates Support and then re-enrolls in Support, BMC may charge Customer a reinstatement fee.
Please complete the Maintenance Cancellation Request Form.
How can I get the BMC Software W9 Form?
Please contact the BMC Tax Department at 713-918-8800 for a current W9.
- The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”. Explore AMIGO Program ›