BMC Advantage Program Definition
Last updated August 15, 2018
Customer Success Executive: Serves as a single point of contact to govern and drive your business objectives through the BMC post-sales lifecycle, shared on average among three customer accounts.
Executive sponsor: A BMC executive who partners with your principal executive sponsor to drive overall success.
Tailored customer success plan: Jointly defined action plan to align us on desired business objectives and associated activities.
Value metrics and measurement: Joint process to measure and communicate value that aligns with your business objectives.
Business reviews: Four onsite quarterly business reviews (QBRs) plus four additional onsite checkpoints per year to maintain alignment with BMC on your progress toward desired business objectives and ROI.
Governance model: Ongoing governance over the execution of the mutually agreed customer success plan.
Preferred access to BMC resources: Priority access to BMC resources (e.g., R&D, solution architects, product management) to assist with achieving your desired business objectives.
Solution adoption tracking: Review of solution adoption and maturity, with recommendations for improvement.
Industry experience and best practices: Proactive recommendations for adoption and utilization of BMC products, based on BMC’s industry experience and best practices.
- The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”. Explore AMIGO Program ›