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BMC Advantage Program Definition

Last updated May 17, 2019

BMC Advantage Business

Scope: BMC Advantage Business provides the deliverables listed below for the benefit of the customer entity purchasing BMC Advantage Business, during local business hours in the geographic region where that customer is located. BMC Advantage Business may be purchased for BMC Enterprise Products enrolled in BMC Support and for BMC Subscription Services. The order for BMC Advantage Business calls out the BMC Products/BMC Subscription Services covered.

Customer Success Executive: Serves as a single point of contact to govern and drive customer’s business objectives through the BMC post-sales lifecycle. These resources are shared among three customer accounts on average.

Executive sponsor: A BMC executive who partners with customer’s principal executive sponsor to drive overall success.

Tailored customer success plan: Jointly defined action plan to align BMC and customer on desired business objectives and associated activities.

Value Alignment: Joint process to measure and communicate value that aligns with customer’s business objectives.

Business reviews: Four onsite quarterly business reviews (QBRs) plus four additional onsite checkpoints per year to maintain alignment with BMC on customer’s progress toward desired business objectives and ROI.

Governance model: Ongoing governance over the execution of the mutually agreed customer success plan.

Solution adoption tracking: Review of solution adoption and maturity, with recommendations for improvement.

BMC Advantage Enterprise/BMC Advantage Enterprise Emerging Markets.

Scope: BMC Advantage Enterprise and BMC Advantage Enterprise Emerging Markets include the deliverables listed above for BMC Advantage Business, as well as the deliverables listed below, all for the benefit of the customer entity purchasing BMC Advantage Enterprise and BMC Advantage Enterprise Emerging Markets, during local business hours in the geographic region where that customer is located. BMC Advantage Enterprise and BMC Advantage Enterprise Emerging Markets may be purchased for BMC Enterprise Products enrolled in BMC Support and for BMC Subscription Services. BMC Advantage Enterprise and BMC Advantage Enterprise Emerging Markets cover all BMC Enterprise Products enrolled in BMC Support and all BMC Subscription Services.

Capability Insights: A best practice review of targeted capabilities and comparison to best practice, 1-2 days per capability, up to 4 capabilities per year.

Solution Insights: A focused review of end-to-end use cases, highlighting best practices vs. current state deployment, 2 days per end-to-end use case, up to 2 end-to-end use cases per year.

Upgrade Assistance

  • The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”.
  • Explore AMIGO Program ›