Support Central

Once you have found the Product Component you want and then select it you will be taken to a Pop-Up screen where you can download the latest available version of the product. At this point you can take the default which is the most current Generally Available Version or Override to an Older or in some cases a newer Controlled Version. If a Controlled version is selected it will require that you provide the special CA Password.

The screen is divided into two parts. At the top you see the Version, Platform selection areas. As mentioned above you can override the version and also you can filter on specific platforms to narrow the items on the 4 tabs below.

Note: The “Go” Button must be selected to activate the overridden version or platform selections.

The bottom portion of the screen contains four tabs

• Documentation (Default) Note: The Read Me First if applicable will always be on top.
• Product: All Product downloads will be found here
• Patches – Product Patches will be found here
• License Information – License Key Information forms will be found here.

Downloads can be performed in 3 ways

• Individual files can be selected one at a time for HTTP downloads
• Download by FTP – Choose the select box to the left of the item(s) you want and then choose “Download FTP” at the bottom right of the screen.
• Download by FTP – Choose the select box to the left of the item(s) you want and then choose “Download FTP” at the bottom right of the screen.

Export to CSV Option – You may also get a Listing of all of the e-items by choosing the “Export to CSV Option” This can be handy because it gives you a list of all the items selected. This includes the actual file name and size. Below is a sample created by selecting the Export to CSV Option on the screen above