Support Central

Upon logging into the site using the BMC Secured Site login screens, and having selected Product Downloads, the Export Compliance and Access Terms screen will be the first screen you will see. This information must be completed to proceed to other product download related tasks.

Yes, this screen is required to meet US Export Compliance requirements and to define the site Access Terms. You, the BMC customer, must read and accept the terms and conditions of this site before proceeding.

Yes, you can view the Export Compliance and Access Terms page in 9 different languages. By selecting the dropdown arrow, you will be able to select the language. The translated text on this page will replace the English default text.

Government End user:

• Any foreign central, regional or local government department, agency or other entity performing governmental functions including governmental research institutions, governmental corporations, governmental corporations or their separate business units which are engaged in the manufacture or distribution of items or services controlled on the Wassenaar Munitions List, and international governmental organizations.
• This term does not include the following utilities (including telecommunications companies and Internet service) banks and financial institutions; transportation; broadcast or entertainment; educational organizations; civil health and medical organizations; retail or wholesale firms; and manufacturing or industrial entities not engaged in the manufacture or distribution of items or services controlled on the Wassenaar Munitions List

Yes, you can print the page in its entirety. By scrolling down to the bottom of the page, you will find a “Print” button which will allow you to print the Export Compliance Statement and Product Access Terms.

The following fields are required for you to continue to the next area of the download site:

• Country selection is required
• Company or Entity name is required
• Government Entity selection is required
• You must agree to the Export Compliance Statement to use the EPD website
• You must agree to the Product Access Terms to use the EPD website

By checking the box preceding the statement “Please remember this information for my next visit.”, the site will remember your information for the next visit. If you have disabled or cleared your cookies recently, the site will not remember your last session. Please select the box again and proceed to continue your session. If your cookies have not been disabled or cleared, then your information will be remembered upon your next visit to the site.

The following products comprise the list of supported internet browsers for the EPD site.

• IE 6.x, IE7.x and IE8.x
• FireFox 2.x and 3.x

The Licensed Products tab contains the BMC products that you are licensed to based on the Support ID that is associated to your EPD Profile. If the results are not as you expected, return to the Profiles Tab to ensure that the correct Support IDs are associated.

EPD Profiles can be changed from the Licensed Profiles tab by selecting from the dropdown list following the prompt “Select Profile”.

To better help you manage your list of products; the “Favorites” feature allows you to indicate just those products that you would like to see on your product list. By clicking in the check box in the Favorites column, your favorite products will be marked. The products are not removed, but simply hidden from view. To view all your products, click on the “Show All” button, and all products will be display once again.

The “Find” feature on the Licensed Products tab will allow you to find for individual words, phrases, or full names on the screen displayed. The find is not case sensitive and will highlight in red text all rows that contain your criteria. For the find to work at the item level, you must first open each product version to the item level.

Often times when working with downloads of multiple items, the user might want to print a list of items for future reference, the “Export to CSV” button found on the right of display, will allow the user to export the verbiage on the screen to a CSV file that opens within Excel. The user can then manipulate or save the information for future reference. To "Export to CSV", select desired items using the select box and click "Export to CSV".

The width of each column can be modified by clicking on the separating bar between each column and dragging to adjust to your desired width.

Selecting multiple items to download is quite easy.  Once you have expanded the tree on a product version and have identified the column labeled “Select”, you can either select the check box at the version level which will select all items or select individually.

Note: The download manager will assist in downloading a grouping of select items.  You can download individual items by clicking on the item itself. The Download Manager will not be engaged when individual items are selected.

Important Note: The Download Manager does not support multiple simutaneous download sessions.

BMC Software appreciates and encourages all feedback related to our EPD Site. A survey has been created as a feedback vehicle. By clicking the “3 Minute Survey” button found at the bottom left corner of your screen, the survey is initiated. Once the survey is complete, click “Submit” and continue your desired activities.

To solve this problem, please scroll upward on your screen and select the desired items(s) for download. Once you have identified the column labeled “Select”, and click on the box provided, you will have selected the item or items to download. A check in this column can select the all items, or individual items.

If this message is received, there are two options – scroll down your screen and select a download management option to download you items, or navigate away from this page to clear the selected items.

If you still have question, please contact [email protected].

The Product Patches contains a combination of information. If a patch exists for your product version, you will either find links to the items or you will find a link that directs you to additional patch download information.

All the width of each column can be modified by clicking on the separating bar between each column and dragging to adjust to your desired width.

Patches are developed at the product version level. Drill down the tree-view and highlight the patch lien item. By highlighting the patch line item, the Product Information section toward the bottom of the screen will engage. Under the Product Information section, you will find information relative to your patch such as a summary and detail description outlining the purpose of the patch.

BMC Software appreciates and encourages all feedback related to our EPD Site. A survey has been created as a feedback vehicle. By clicking the “3 Minute Survey” button found at the bottom left corner of your screen, the survey is initiated. Once the survey is complete, click “Submit” and continue your desired activities.

If you still have question, please contact [email protected].