BMC Support Central

Have a product question, log or error message and need to get a quick resolution?

From your responses to our web survey we have found that nearly 60% of visits to this site to find an answer to a technical question or a solution to an issue have been successful!

In the last 3 months we have published nearly 3500 new Knowledge Articles! So why not check to see if there is already and answer? Just type your question or copy the error or log text into the Ask a Question field below and click the ASK button.

Issue Management
Submit New Issue , View/Update Issues , View Pending Items , and view Email Submission Instructions.

Product Documentation
Find your products in the Supported Product A-Z List to locate technical documentation. View Parameter Information for BMC Performance Manager products.

Licensing and Passwords
Request license keys and product passwords, or purge existing licenses.

Maintenance Renewal and Invoice Inquiries
Submit requests for maintenance, quotes, or outstanding invoices. Review our vendor fact sheet and electronic fund transfer (EFT) information.

Support Offerings
Get more information on Standard and Premier support offerings.

Product Availability and Compatibility
Query product lists for platform availability and compatibility. View withdrawn product lists.

Support Contact Information
Find BMC Contact Information for your location.

My Support Profile
Find login assistance, make password changes, manage support IDs and Server environment information, or modify your Proactive Alert Subscription.

Product Downloads, Patches and Fixes
View and Download available products, patches, PTFs and Fixes. Find FTP and Installation Guides.

= available to registered customers only. Register now to access these features.

Additional Support Centers

Support Central Resources

Additional Resources