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Electronic Product Distribution (EPD) Site Frequently Asked Questions

Customer Frequently Asked Questions

Program Change January, 2009  |  Understanding the Download Site

Program Change January, 2009

  • What is that "Additional Products" button I see on the "My Entitled Products" page?

    Some of our customers may not see the products they have ordered on "My Entitled Products" page due to the timing of their order, the size of their order, and their download timing. The "Additional Products" button will appear for customers who need to download immediately after an order is placed and the products have not appeared on their "My Entitled Products" page. This is a temporary access; once the new products appear on the "My Entitled Products" page, the "Additional Products" button will no longer be available.

  • Will BMC be making other changes to the site in the future?

    Yes, BMC is planning several more releases to take place throughout 2009. Some of these changes will include the user interface look and feel as well as functionality enhancements and introduction of a download manager with resume features. By taking the Customer Survey, found on the product download page, you too can provide us with your feedback and desired site changes.

Understanding the Download Site

  • How does Step 2, Select Product, work?

    In Step 2, Select Product, My Entitled Products is populated with BMC Products that are associated to your companies valid Support Contract(s). Select the products you wish to download by clicking on the box to the left of the product name. From you’re My Entitled Products list, you can select just the products you want to download on your visit.

  • What will I see when I get to Step 4, Download Files?

    For each of the products and versions selected, you will see product files, documentation files, patch information, and license key file information. By selecting these links, you can download all the files needed to install the product.

  • Are there any unique requirements for OZI installed products?

    The OZI installed products still use the OZI installer. The New EPD site will contain a Link called "Start the Installation Process" which will direct customers to that installer. Once the installer is started, the mainframe product selection happens inside the dialog as usual.