Support Central

How to access this Portal

Credentials required to access the BMC Software Portal:

• Must be registered with BMC Single-Sign On (SSO)
• Must have ARMY Support Contract ID and Password in user profile.

If you need to add your ARMY Support Contract ID and Password

Manage Support IDs

If you are not registered with BMC Software, click here register:

Register

When registering as a new user, leave your partner information blank. Once you have submitted the registration form, you will receive an automated email from customer_care@bmc.com to activate your profile. A confirmation email will then be sent once your account is activated. Please contact customer_care@bmc.com with any issues.

How to use this portal:

1. Login with BMC SSO credentials
2. View My Orders to review previous orders or create a new order.
3. Create New Order: complete the required fields and submit for approval
4. Once email approval is received, access BMC portal to review approved order detail and access the download option.
5. Select products or patches and proceed with download.

Note: Orders will be available for download for 14 days after approval is received.