Hello, our BMC Community!

As we celebrate Thanksgiving today, we just want to take a moment to say THANK YOU. This community isn’t just about tools or tech - it’s about you, the people who make it vibrant, welcoming, and full of energy. 

Every post, tip, insight, or idea you share makes this space better for everyone. You are the heartbeat of this community, and we are so grateful for each one of you! 

🌟 Thank You to Our Community Heroes! 

This year, we want to celebrate the incredible contributions that keep this community thriving! From sharing your knowledge and ideas to creating a welcoming space for everyone, your efforts make a real difference every day. 

💛 Spread the Gratitude! 

Let’s fill this thread with appreciation, smiles, and warm vibes. From our members, partners, and internal teams, lets jump in and celebrate the people who make this community such an incredible place.

To all our entire BMC and BMC Helix community: Let's take a moment to show our appreciation! @Mention the members, partners, and friends you’re thankful for this thanksgiving season and share a little note recognizing their contributions and partnership

Happy Thanksgiving, everyone! You are the heart of this community, and we are truly thankful for YOU! 🫂🧡 

As we celebrate the spirit of Thanksgiving, we want to extend our sincere gratitude to every customer and partner who makes the BMC Helix Community such a vibrant, collaborative, and inspiring space.

Whether you are a long-standing customer or a dedicated partner, your contributions are the heartbeat of the BMC Helix community. This year, we have been incredibly inspired by your willingness to collaborate, your eagerness to share knowledge, and the active role you play in shaping the future of our solutions.

We are thankful for:

• The Problem Solvers: Those who jump into forum threads to help peers troubleshoot and succeed.
• The Innovators: Partners who push the boundaries of what Helix can do.
• The Collaborators: Customers who provide the honest feedback that drives our roadmap forward.

Thank you for your continued support, your thoughtful discussions, and your willingness to share insights that help everyone grow. Your engagement, whether through asking questions, contributing solutions, or collaborating with others strengthens our community every day.

To our BMC/BMC Helix Cross-Functional Teams: Please take a moment in the comments below to @mention the customers and partners you have worked closely with this year. Let's give them a public shout-out in our community and thank them for their incredible cooperation and partnership!

At BMC Community, our strength lies in the passion, knowledge, and collaboration of our members. Every day, our community members come together to share expertise, solve challenges, and support one another—and it’s their dedication that makes our community a hub of learning and innovation.

Each month, we recognize the exceptional contributors who go above and beyond to provide accurate, helpful, and timely solutions. These are our Solutions Champions—the members who inspire others, drive collaboration, and embody the spirit of what it means to be part of a thriving community.

For November, we are thrilled to celebrate the following members for their outstanding contributions:

Here are our top 7 members whose answers shone brightest this month:

1.  Michael Fleming 

🔗 How to mass unrelate 2000+ CI's from a user profile - Discussion - BMC Community

2. Mun Keong Lee

🔗 How to search the the Active schedule for jobs that will not run - Discussion - BMC Community

3. Patrick Halet

🔗 Restart rule to notify agent with countdown - Discussion - BMC Community

4. Anne Brock

🔗 Is there a filter to list all work orders and incidents I've made changes to? - Discussion - BMC Community

5. Laurent Matheo

🔗 Hi there! When I create a new record, it creates like a new table? Using what? Just curious of how this works at a low level and calculate the possible "cost" of having multiple records or having 1 record with a lot of data. - Discussion - BMC Community

6. Alexis Bernard

🔗 Do cognitive features in ITSM 25.4 require IBM Watson? - Discussion - BMC Community

7. Adam Lawson

🔗 Insert data into HPD:Incidentinterface_Create Form to create a incident ticket. - Discussion - BMC Community

Thank you to all our Solutions Champions for your dedication, your time, and your willingness to help. Your efforts ensure that every member feels supported, inspired, and encouraged to contribute.

Congratulations to our November Solutions Champions! 🌟 Your passion, knowledge, and generosity are what make the BMC Community truly exceptional. Keep sharing, keep inspiring, and keep being the heart of our community—you could be next month’s star! ✨

Our community thrives because of members who quietly share their knowledge, lend a helping hand, and spark meaningful conversations. From answering questions to sharing practical tips and insights, their contributions keep the community alive and growing.

These incredible individuals are the heart of our forums, nurturing discussions across BMC Helix, Control-M, BMC AMI, Remedy, and beyond. Their willingness to support others doesn’t just solve problems—it encourages everyone to learn, explore, and connect.

We want to extend a heartfelt thank you to our top 5 active contributors for this month:

Your dedication, generosity, and willingness to support others make our community what it is—a space where everyone feels welcome, inspired, and empowered.

Let’s celebrate them together! 🎉 Drop a comment below to congratulate our November active contributors and share how they’ve helped you. Your encouragement motivates everyone to keep contributing and keeps our community growing stronger!

Hello community,

Get ready for an action-packed month! We've lined up some fantastic workshops designed to educate, inspire, and help you connect with your peers. Mark your calendars and prepare to dive into these great opportunities:

Webinars

Thursday 13th November Remedy to BMC Helix ITSM - Featuring Vodafone's Customer Success Story

Click here to register

Wednesday 12th November - Helix Agentic AI in Teams – Ops Swarmer

Click here to register

Workshops

Insight Finder Workshops

Wednesday, 5 November 2025 - Insight Finder (APAC & INDIA)

Click here to Register

Click here for announcement

Friday, 14 November 2025 - Insight Finder (EMEA & AMERICAS)

Click here to Register

Click Here For Announcement

Service Collaborator Workshops

Wednesday 12th November - Service Collaborator (APAC & INDIA)

Click Here To Register

Click Here For Announcement

Thursday 13th November- Service Collaborator (EMEA & AMERICAS)

Click Here To Register

Click Here For Announcement

Service Catalog Curator Workshops

Thursday 6th November - Ask the Experts Insight Finder Workshops (EMEA & AMERICAS)

Click Here To Register

Click Here For Announcement

Wednesday 19th November - Service Catalog Curator

Click Here To Register

Click Here For Announcement

Tuesday 25th November - Ask the Experts Service Collaborator (APAC & INDIA)

Click Here To Register

Click Here For Announcement

Tuesday 25th November - Ask the Experts Service Collaborator (EMEA & AMERICAS)

Click Here To Register

Click Here For Announcement

 Register and Educate Yourself!

Don't miss the chance to level up your skills and stay ahead!

❓ Have Questions? Ask Below!

If you have any questions about the content of these events, who should attend, or anything else, please comment below! Our team will be actively monitoring this thread and will address your questions promptly.

Let's make this month a great one!

We’re excited to introduce the October 2025 release of Control-M SaaS, bringing the latest innovations that simplify automation, enhance analytics, and empower users to work smarter. This release focuses on intelligence, usability, and performance - helping you achieve greater control and efficiency across workflows. 

🆕 What’s New in This Release 

• Jett Documentation Intelligence – AI-driven documentation access and real-time learning. 
• Enhanced Analytics & Service Oversight – Easier data access and monitoring through service definitions. 
• Expanded Integrations – Continuous integration updates, including new SAP BTP support. 

✨ Key Highlights 

🔹 Jett Documentation Intelligence 

• Expands beyond workflow insights to provide GenAI-powered documentation access. 
• Instantly answers questions and offers in-context guidance. 
• Includes Sample Questions and Bookmarks for faster learning. 
• Delivers enhanced accuracy, recognizing job types and timestamps for precise responses. 

🔹 Unlock Analytics & Service Oversight 

• Enables seamless access to workflow execution data for analytics and reporting. 
• Job log data is automatically extracted to AWS S3 and available via the Automation API. 
• Integrates with observability tools like Grafana, Splunk, or Elasticsearch. Introduces Service Definitions that empower both IT and business users to monitor and manage workflows independently. 

🔹 Expanded Integrations 

• Adds SAP BTP integration and other continuous delivery updates. 
• Enhance Control-M’s automation coverage across modern enterprise systems. 

📘 Learn More in detail here: 

• What’s New in Control-M  
• Jett Datasheet 

💬 Which new feature or enhancement are you most excited about? Share your thoughts in the comments below!