Customer Support Mission Statement

BMC Software Customer Support is a global organization ensuring that our customers can successfully deploy, use and maintain BMC Software within their IT environments. In order to attain the highest level of satisfaction for our customers, BMC Customer Support uses a global support strategy, the latest technology solutions, efficient processes and the industry's leading Support/IT professionals. Our support professionals are knowledgeable in IT business infrastructure; They are sensitive to overall business demands and quickly adapt to customers' changing needs. By maintaining a positive and nurturing working environment for our employees, BMC can best provide a quality-driven support experience that asserts our commitment to resolving customer challenges.