Each month, we celebrate the individuals who go above and beyond to support others in our community. These are the contributors who bring clarity to complex issues, offer thoughtful solutions, and elevate the overall experience for everyone here.

In this edition of Solution Champions, we’re highlighting the standout answers from this month that helped others move forward with confidence and clarity.

Here are our Top 7 Solution Champions — the standout contributors whose answers made a real impact this month.

1.George Lau

🔗Allow nightly job to run on schedule regardless of manual runs earlier in the day

2. Sushrut Sawarkar

🔗 How to use the 'Dependant Field Select' process designer component?

Also contributed to:

🔗 Shorten Case ID in BWF by removing leading zeros

3. Mun Keong Lee

🔗 API ControlM, my cyclic job when it runs at number_OfRuns 3 deletes from the API the number_OfRuns 2 and number_OfRuns 1. I want to collect only the values number_OfRuns 1.Is there a way?

4. Laurent Matheo

🔗 How to display full text by using text-wrap or text-break in the alarm console in Innovation Studio?

5. Sidhdesh Punaskar

🔗 Has anyone ever changed the email template that arrives when sending an email within a work order or incident?

6. Marek Ceizel

🔗 Append menu in PWA is adding semicolon

7. Emrah Ozbekar

🔗How to customize activity tab in BWF?

Thank you to each of these community members who took the time to share their expertise, insights, and support this month. Your contributions don’t just solve problems — they foster collaboration, build confidence, and elevate the entire community experience.

We’re excited to see what the next month brings. Keep sharing, keep solving — and you might be our next Solution Champion.

This blog is a Step-by-step Guide for an Effective Idea Submission on BMC Community

·      Login to BMC Community home page (community.bmc.com) and sign in with your credentials.

·      Navigate to Ideas: Click on the Ideas section in the main menu.

·      Start a New Idea: Select Submit New Idea to begin your submission.

·      Title: Enter a clear and concise title for your idea.

Description – Give a brief description of your Idea. Why do you think this will help how it can add value to you?

·      Featured Image(Optional): Upload an image to visually support your idea.

·      Pick a Topic: Choose the topic that most closely matches your idea from the available list.

·      Category: Select the category that best fits your idea to ensure it reaches the right audience.

·      Attach Files: (Optional) Include any relevant documents or files that further illustrate or support your idea.

Submit: Review all the information you’ve entered. When you’re ready, click Submit to share your idea with the community.

This streamlined process ensures your idea is presented clearly and reaches the appropriate audience, maximizing its impact within the BMC Community.

Submit your Ideas now!

Earlier this month, we shared highlights from BMC’s FY25 Corporate Citizenship and ESG Impact Report, spotlighting our continued progress across sustainability, innovation, and community engagement. 

As a follow-up, we sat down with Wendy Rentschler (Global Corporate Citizenship, Belonging, ESG Impact & UN Liaison, BMC) to understand the story behind the report. 

In this Q&A, Wendy shares how BMC is helping customers lead with purpose, embed sustainability into their operations, and align with evolving global expectations around responsible innovation. 

1. Sustainability is more than just a popular theme today — how are you seeing this reflected in your conversations with BMC customers? 

We’d love to understand how sustainability expectations are shaping real-world discussions. 

Sustainability has shifted from a niche concern to a core business expectation. In conversations with BMC customers, we're seeing a marked increase in ESG-related due diligence, especially in procurement and vendor assessments. Customers want to know not only that we operate responsibly, but also how our solutions help them achieve their own sustainability goals — whether that’s optimizing energy use in their data centers, advancing digital accessibility, or streamlining operations to reduce waste. What’s more, customers are looking to partner with organizations that reflect their values and can elevate their own global visibility through shared commitments. Demonstrating responsible business practices isn't just good ethics — it's becoming a competitive differentiator. It’s not just about values anymore; it’s about value creation, risk management, and sustainable growth. 

2. The ESG report highlights how BMC solutions like Helix, Control-M, and AMI Ops are helping customers reduce emissions and operate more efficiently. Can you share how this is creating value in practice? Any examples or trends that stand out would be inspiring for our readers. 

Absolutely. Control-M, for example, enables customers to reduce batch processing windows and run workloads during off-peak hours — resulting in meaningful energy savings. AMI Ops gives IT teams the visibility to proactively detect inefficiencies and avoid wasteful over-provisioning. Helix Continuous Optimization is helping customers reduce cloud sprawl, which can have a significant carbon and cost footprint. What’s powerful is that efficiency and sustainability are not at odds — they go hand in hand, and our customers are experiencing real ROI because of that alignment. 

3. BMC’s Eco-Design principles were a standout. What does this look like in the way we build and evolve our products — and why is it meaningful from an impact perspective? 

Our Eco-Design approach involves embedding environmental and social considerations at every stage of the product lifecycle — from development to delivery. This includes minimizing compute resource consumption, building accessibility features, and ensuring interoperability to avoid unnecessary hardware dependencies. It’s meaningful because software has an invisible but significant environmental footprint. When we build with eco-efficiency in mind, we're helping our customers scale responsibly and reducing the collective impact of digital operations across industries. 

4. Responsible AI is another major theme, especially with BMC’s commitment to the EU AI Pact. How are these principles being brought to life across our solutions and teams? 

Our responsible AI approach is grounded in transparency, fairness, and human oversight. This starts with strong internal governance — including our cross-functional AI Review Council — and continues through implementation, where we prioritize bias mitigation, explainability, and ethical use cases. Our teams are also trained in responsible AI principles, and we apply risk assessments to AI features within our products. Signing the EU AI Pact was just one milestone — we’re committed to making responsible AI real, not just rhetorical. 

5. As you look ahead, what gives you the most optimism about how BMC can support customers in building a more sustainable, secure, and resilient future? 

What gives me the most optimism is that BMC doesn’t see sustainability as a bolt-on — it’s embedded in our innovation strategy, customer success, and operational excellence. Whether it's through smarter automation, more secure systems, or climate-conscious IT operations, we’re helping customers future-proof their businesses. And we’re doing it in collaboration with them — not just delivering technology but co-creating solutions that make a meaningful difference. That collective momentum is what makes the future so promising. 

We're proud to share this journey with our customers, partners, and community. If you haven’t yet, check out the full FY25 ESG Impact Report here and stay tuned for more stories spotlighting the people and products driving real progress. 

From tree planting to AI-powered sustainability, BMC’s FY25 ESG report captures how we’re harnessing technology and collective passion to restore ecosystems, empower communities, and shape a better future — one purpose-driven step at a time. 

Leading the Charge on Climate Action 

BMC is pushing forward ambitious climate goals and championing global environmental efforts. 

• 42,700+ trees planted through #GoGreenwithBMC, celebrating customers and employees. 
• 950 million liters of water filtered with Seabin™, removing plastics from oceans. 
• 10,000 lbs of waste cleared from U.S. coastlines with Ocean Blue. 
• Employee volunteer hours converted into marine cleanups during “November is for Waterways.

🤝 Empowering Communities 

From education to social inclusion, BMC is uplifting lives and creating opportunities worldwide. 

• 115+ scholarships for girls in India via the Lila Poonawalla Foundation. 
• New STEM labs and community programs launched in Pune. 
• 53,000 volunteer hours in a single day, uniting employees across 38 countries. 

Investing in Workforce 

BMC continues to build a culture of growth, learning, and belonging for every employee. 

• 135,000 learning hours completed through LinkedIn Learning, Uplevyl, and Grow@BMC. 
• Thousands of career conversations sparked during “Prioritize People Week.” 
• 10 global ERGs, fostering diversity from sustainability to women in tech and veterans. 

🤖 Driving Responsible Innovation 

BMC’s technology is helping customers meet their own sustainability goals. 

• ⚙️ Helix, Control-M, and GenAI Advisor drive efficiency and reduce emissions. 
• 💡 An ESG-focused hackathon in Brazil developed real-world green solutions. 

🌐 Aligning with Global Goals 

BMC’s ESG strategies are built on trusted international frameworks. 

• Committed to the UN Global Compact and Sustainable Development Goals, ensuring global best practices guide every initiative. 

Discover how BMC is driving real impact — from 42,000 trees planted to cutting-edge tech that powers a greener future 

Read more here: FY25 Corporate Citizenship and ESG Impact 

✨ What are your thoughts on BMC’s sustainability journey? 

We’d love to hear your reflections in the comments. 

 At BMC, innovation isn’t just about products — it’s about the people who turn big ideas into reality. This month, we’re thrilled to spotlight Eric Odell, Liat Sokolov, and Anthony DiStauro, visionary leaders who, together with countless dedicated teams, brought BMC AMI Assistant to life and earned industry-wide recognition. 

From the very start, the team’s mission was clear: 

Empower mainframe teams with AI that’s not only smart, but deeply contextual, secure, and seamlessly woven into daily workflows. 

And that vision turned into reality through relentless collaboration, problem-solving, and a passion for transforming how teams engage with their systems. 

Let’s dive deeper 

We sat down with Eric, Liat, and Anthony to understand the innovation, challenges, and future behind this award-winning work. 

💡 What inspired the team to build AMI Assistant, and how did the idea evolve over time? 

The inspiration came from the convergence of two powerful trends: the rapid advancement of Generative AI and a growing SME knowledge gap in mainframe environments. As more organizations faced challenges maintaining deep system expertise, we saw an opportunity to bridge that gap with GenAI — delivering intelligent, conversational guidance on where and when users need it most. What began as a knowledge assistant evolved into something more dynamic — a contextual AI capability embedded in the BMC AMI Product Portfolio, powered by BMC AMI Platform. Over time, we realized this wasn’t just about surfacing answers, but about shaping a new way of interacting with the mainframe.

🚀 What were some unique challenges you faced while building AMI Assistant? 

One major challenge was delivering answers that are not only accurate but also grounded in context. Unlike general-purpose AI, our users need responses that are precise, traceable, and aligned with enterprise security standards. We also had to design for a wide variety of personas — from system programmers and operators to application developers — all with different workflows. That meant building a flexible platform experience that felt seamless across product lines. The magic of BMC AMI Assistant is that it fits into the workflow without disrupting it. That took time — it meant working hand-in-hand with SMEs, dev teams, and customers.

What’s next on the horizon for BMC AMI Assistant? 

We're now working towards a more proactive and agentic vision driven by AI-Agents. — where BMC AMI Assistant can not only answer questions but also act. This involves deeper integration across our platform and services using a shared AI orchestration layer. 

In parallel, we’re investing in domain-specific improvements like code explanation, infrastructure insights, and tailored recommendations, all focused on helping users move from insight to impact with minimal friction. We’re also expanding our use of the Model Context Protocol (MCP), which enables BMC AMI Assistant to seamlessly integrate with multiple products and tools, exchange live context, and support increasingly sophisticated agentic workflows. Alongside MCP, we are implementing an Agent-to-Agent (A2A) communication protocol, allowing AI-Agents to directly exchange information, coordinate decisions, and collaboratively execute tasks. This combination of MCP for live context integration and A2A for agent communication forms the backbone of our vision for a distributed, intelligent ecosystem where agents can reason collectively, share insights, and act autonomously to drive faster and more reliable outcomes across the platform. We’re just scratching the surface. BMC AMI Assistant will evolve into an intelligent orchestrator — connecting data, decisions, and actions in real time.

👏 A huge shout-out to Eric, Liat, and Anthony and the whole team for their incredible dedication and innovation. Their work is not only shaping the future of mainframe operations but also delivering real, measurable value to customers every day. 

💬 Have thoughts or want to celebrate their achievements? Drop a comment below and let’s keep the conversation going! 

Click here for the course abstract and registration details. 

For any queries, reach out to us at [email protected].

Many thanks to everyone who helped us develop this course.