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Support Central Browser Support

For the best experience with BMC Support Central, we recommend using one of the browsers listed below. While aspects of Support Central may function correctly with other browsers, the site has been tested with, and is fully supported for, only the listed browsers.

BMC Okta SSO will not work with browsers that do not support TLS 1.2. Users with old browsers will receive an error screen as mentioned here: https://support.okta.com/help/s/article/some-users-receive-This-page-can-t-be-displayed-error-when-accessing-Okta.

Supported Browsers

Browser Version Platforms (If Applicable) Notes
Note: For details about Okta browsers and TLS support, see here.
Google Chrome 30+    
Mozilla Firefox 27+    
  ESR 31+    
Microsoft Internet Explorer 10 Server 2008 R2/ Windows 7 and 8 *Disabled by Default (See Below)
  11 Server 2012 / Windows 10 Enabled by Default
Microsoft Edge All Windows 10  
Apple Safari 7+ OS X 10.9 +  
Apple Safari (Mobile) iOS 5+    

 

For users that need to enable TLS 1.2 in Internet Explorer, please follow the following instructions:

  1. Open Internet Explorer
  2. From the menu bar, click Tools > Internet Options > Advanced tab
  3. Scroll down to the Security category and check the option boxes for Use TLS 1.1 and Use TLS 1.2
  4. Click OK
  5. restart Internet Explorer

Upgrade Assistance

  • The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”.
  • Explore AMIGO Program ›