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Case and Defect Management

Tools for Cases and Defect Management

Submit and Manage Cases

Create a new Case for a BMC product.

OnDemand Case Management

Submit and manage cases for OnDemand products.

Open your case using Email

Follow these instructions for a simplified way to submit your cases via Email.

Product Defects

View all known Remedy and BMC Configuration
Automation product defects and RFEs
(items with identifiers beginning with "SW").
Items with identifiers beginning with "QM" may be found with their related Cases on the Manage Your Cases page.

Additional Resources

Upgrade Assistance

  • The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”.
  • Explore AMIGO Program ›