Annual Support Offerings
At BMC Software, we understand it's not just about technology. It's about how technology can activate your business. That's why BMC Software Customer Support is a sound part of your technology decision. With BMC Software Customer Support, you can rely on our support experts from around the world to deliver high quality, dependable service to help you meet your BMC technology needs.
Our support offerings are streamlined to make it easier for you to choose the appropriate support offerings for your business needs, and our maintenance provides you with access to the most current releases and versions of your product including any fixes, patches or workarounds for our products.
BMC's support offerings include the following, if and when available:
BMC provides Support via Web, Email and Phone.
BMC Continuous Support
BMC Continuous Support provides comprehensive support 24 hours a day, 7 days a week (including published holidays), with a one clock-hour response time for Severity-1 issues. For more details on Continuous Support, please see Support Service Levels.
BMC Premier Support is a higher level of support available to our Enterprise Systems Management (ESM) customers whose business depends on BMC solutions. BMC Premier Support provides you with assigned representatives who will work with you and your support team to focus on your business needs. These assigned resources visit your site