Knowledge Base Search Tips

Finding Your Answer Fast...


Use concise specific questions

Simple direct questions work better than complex or multi-part questions.


Enter complete questions in your own words

For example: What does ARERR 9280 mean?


Include product names or features to get precise initial results

For example: Does Remedy AR System support Oracle 11 database?


Filter results after initial search results

For example:  After reviewing the search results from the above query, you may want to filter to the Documentation page to reduce the results, or remain on the All page and filter the results to several products.


Remove filters to expand search scope

Click on the X next to the filtered values to remove the filter from the search results.