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Issue and Defect Management

Tools for Issue and Defect Management

Submit New Issue

Create a new Issue for a BMC product.

View/Update Issues

Find information on or track the progress of existing Issues and defects created by you.

View Pending Items

Retrieve your list of Issues and updates which have not yet been submitted.

Review Chat Transcripts

Find and review transcripts of your past Support chat sessions with BMC.

Open your issue using Email

Follow these instructions for a simplified way to submit your issues via Email.

Product Defects

View all known Remedy and BMC Configuration
Automation product defects and RFEs
(items with identifiers beginning with "SW").
Items with identifiers beginning with "QM" may be found with their related Issues on the View/Update Issues page.