Proactive Notification Customer Notice Types

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Flash

Flashes are developed and distributed to inform users of a common or widespread Severity 1 case found with any BMC Software product that could cause data loss, affect data integrity, or introduce a problem that is considered production-critical, High Impact or PERvasive (HIPER). Multiple flashes may be cased for a single product version/release (v.r.mm).

A flash can contain the following information:

  • The nature of the problem, including
  • Symptoms
  • Cause(s)
  • Effects on system, performance, or data integrity
  • Prevention, if possible
  • A proposed user response or workaround (if any)
  • A description of a fix (if any) and how to access and apply it
  • The expected schedule for a product fix

Technical Bulletin
Technical bulletins are developed and distributed for any significant product cases that either are not covered in the documentation set or that arise after a product's release. Multiple technical bulletins may be cased for a single product version/release (v.r.mm).

Technical bulletins can include the following information:

  • Details about a product problem
  • Symptoms
  • Cause(s)
  • Effects on system, performance, or data integrity
  • Prevention
  • A proposed user response or workaround (if any)
  • A description of a fix (if any) and how to access and apply it
  • The expected schedule for the product to be fixed

Release Notes
Release notes are provided for every new product or product release, including maintenance releases. Only one release note is associated with a particular product version/release (v.r.mm).

Release notes can include the following information:

  • a new product announcement
  • what's new and what's changed with a product release
  • system requirements
  • installation instruction updates
  • last-minute product information
  • documentation updates
  • fixed and open maintenance items
  • known problems and workarounds
  • product trials
  • product installation
  • related products or documents
  • product ordering information

Third-Party Support Bulletin
A third-party support bulletin provides information about the inability of a BMC Software product to meet toleration and exploitation support expectations within a specified time period after the general availability of a third-party product, as described in the Support Policy statements. Only one third-party support bulletin is associated with a particular BMC Software product version/release (v.r.mm).

Third-party support bulletins can include the following information:

  • The name, version, release, and maintenance level of the third-party product
  • The type of support that is delayed (90-day toleration, 180-day exploitation, or both). For 180-day exploitation delays, describe which features are unsupported
  • The cause for the delay in support
  • The expected schedule for product support

White Paper
A white paper helps users understand how a product, a technology, or other knowledge can provide a favorable return on their investment. It explains the overriding benefit of using a BMC product to solve a user's business problem; or it explains an industry problem at which BMC products excel in solving.

A white paper can include the following information:

  • Differentiation of a BMC product from similar products
  • Description of a common user problem and explanation of how the features of a product solve each aspect of the problem
  • Explanation of how a complex product works so that users better understand its use or underlying technology
  • Explanation of an industry problem
  • Best practices or hints and tips for implementation or management of an integrated system that solves a problem

Education Update
Education Updates are developed and distributed to inform subscribers that there is an update, or a new course available to BMC Software customers and Partners. This will include online seminars and computer-based training. We are constantly developing new courses and best practices seminars. By subscribing, you can stay tuned in and keep up with the technology.

Product Change Notification
The Quarterly Product Change Notification provides effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.