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 Knowledge Base
Search our Knowledge Base for existing product resolutions, documentation, and FAQs.
Issue Management
Submit New Issue or View/Update Issue or view Email Submission Instructions.
Product Documentation
Find your products in the Supported Product A-Z List to locate technical documentation. View Help Files and Parameter Information for BMC Performance Manager products.
Licensing and Passwords
Request license keys and product passwords, or purge existing licenses.
Maintenance Renewal and Invoice Inquiries
Submit requests for maintenance, quotes, or outstanding invoices. Review our vendor fact sheet and electronic fund transfer (EFT) information.
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Product Availability and Compatibility
Query product lists for platform availability and compatibility. View withdrawn product lists.
Support Policies and Contacts
View BMC Software Maintenance Plans and policies, or contact support for more information.
My Support Profile
Find login assistance, make password changes, manage support IDs and Server environment information, or modify your Proactive Alert Subscription.
Product Downloads, Patches and Fixes
View and Download available products, patches, PTFs and Fixes. Find FTP and Installation Guides.
U.S. Daylight Saving Time (DST)
Find information regarding BMC Product upgrades and requirements for the changes in USA Daylight Saving Time regulations, which are to go into effect in March, 2007.
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