Product Downloads, Patches, and Fixes = Available only to users with valid Support login id. Resource Description  Product Downloads (EPD) Retrieve product trials, upgrades, license key information, purchased products, patches, and service packs through the Electronic Product Distribution facility. Product Patches  For BMC Software Heritage Products, visit the A-Z Supported Product List. Patches are available on the product documentation page. Remedy Heritage Products, visit the Patch Download site. Find out how to get patches for BMC Performance Assurance for Servers agent and console. Mainframe PTF's Find PTFs, locate FTP guide and installation instructions, access electronic downloads, and learn about installing BMC mainframe products. Mainframe Formatted Fixes can now be found in our Knowledge Base. Please note the new location. Configuration Management Field Services Resource Kit The FSRK contains tools which have been developed to provide additional functionality to the Configuration Management family of products. These unsupported utilities are packaged.

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