icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown
BMC

Explore knowledge management success in the real world

All fields are required except where noted.

By registering for this offer you are confirming that you have read and agreed to BMC’s Privacy Policy.

Case study: “The Customer Care Center at Volvo Car Sweden”

Get insight into tools and best practices for better customer care

Customer care reps at Volvo Car Sweden can access the information their jobs depend on quickly and easily thanks to the company’s state-of-the-art knowledge management system. In this detailed case study, you’ll learn how the company planned and implemented the system—and what their experience can mean for your business. Topics include:

  • Empowering reps with digital tools and workflows to speed access to knowledge
  • Keys to avoiding common knowledge management pitfalls
  • Transforming organizational culture and behavior to ensure enduring customer focus