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BMC

Increase uptime by bridging ITSM and ITOM "Transforming I&O for Digital Business Success with Proactive Service Resolution by BMC Helix"

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Proactive Service Resolution with BMC Helix: Transforming I&O for Digital Business Success

Achieve faster, more accurate IT operations and remediation

By enabling ITSM and ITOM to act as a single, cohesive team, you can keep your digital environment running at its best while lowering cost and risk. This white paper explores a proactive, automated, and business-aware approach to service resolution in which ITSM and ITOM collaborate and share a clear view across the infrastructure. Learn how you can:

  • Streamline resolution with fewer tickets and better routing
  • Prioritize issues by business impact
  • Prevent emerging issues from causing downtime