BMC digital IT powers 82% of Fortune 500 companies
Take the pain out of Service Operations
As enterprises seek to streamline and simplify their IT operations, increase user satisfaction and service quality, and reduce IT operating costs, they’re looking to a managed services model. In fact, implementing a managed services strategy can increase service efficiency 50-60% and reduce recurring in-house IT costs by 30-40%.*
BMC Manage! is a set of managed services that provides you with infrastructure operations and application administration capabilities for your BMC products. The services reduce the need to hire, train, and retain expensive in-house resources for day-to-day operational activities, allowing you to focus on achieving your business objectives and delivering strategic IT projects.
When you engage with BMC Manage! you get:
- Dedicated Service Delivery Manager – your single point of contact for all services issues and escalations
- Service governance – regular performance reviews, escalation management, and forward planning
- Operational reporting – health checks and trending
- Application administration – day-to-day activities to maintain currency of application
- Service management – standard processes to handle issues, problems, and changes
- Infrastructure operations – daily, weekly, and monthly operations checks
- SLA management – delivery bounded and governed by agreed service levels
BMC Manage! offerings are built on a standard onshore/offshore model, fixed fee over 1 to 3 years, and tailored to suit your business hours. The structured service includes due diligence and transition phases, ranging from 2 - 8 weeks depending on complexity, after which the BMC team takes full accountability for the service delivery within agreed SLAs.
Why choose BMC?
The BMC Manage! team of certified professionals live and breathe our products, and our service offers you several advantages.
The focus is on our own products
- Dedicated pool of certified professionals
- Technical expertise that is always current and aligned to product roadmaps
- Integrated with our product lines and strategy teams
We're co-located with Support and R&D
- Tight integration between teams
- Shared knowledge and best practices
- Complements delivery team capability and capacity
We help you exploit product capabilities and enhance service quality
- Best practice and experience
- Increased service efficiency by automating tasks
- Consultative approach to product lifecycle management
Manage! IT Service Management
Our ITSM Managed Services include infrastructure operations for development, pre-production, and production environments; administrative support tasks ranging from account creation to foundation data creation, knowledge base documentation and more; and daily and weekly operations reports to ensure service health and quality.
Manage! IT Service Management will take full accountability for your environment.
- Delivers service based on ITIL® best practices
- Manages and monitors the health of your ITSM infrastructure
- Improves performance and proactive problem management
This product is available as a standalone offering.Datasheet: Manage! IT Service Management
- IT Services Management (ITSM) Consulting
- Get implementation services for BMC service management solutions and enjoy the benefits of service delivery that meets the demands of mobile, social, and collaborative customers.
- IT Operations Services
- Every IT environment is unique—tailor your performance, capacity, and availability solutions to your specific needs so you can uphold your SLAs.
- Cloud Consulting Services
- Whether it’s your first hybrid cloud or you’re expanding an enterprise solution, team up with our cloud experts to plan, build, and run trusted cloud computing for your organization.
- Workload Automation Services
- Get the most from your workload automation solution, whether you’re new to Control-M or a long-time user looking to optimize.