IT operations are under pressure: more incidents, fewer experts, and growing hybrid complexity. This S&P Global Business Impact Brief, AIOps with GenAI Drives Immediate and Evolving Impact on IT Operations in the Enterprise, explains how organizations are moving from reactive, tool-sprawl workflows to unified, intelligence-driven operations that scale.

In this brief, you’ll learn how AIOps with GenAI helps you:

• Cut MTTD and MTTR with AI-driven multivariate analysis, event correlation, and root-cause diagnosis
• Protect SLAs and reduce downtime with policy-controlled, self-healing automation
• Extend mainframe telemetry into enterprise observability platforms using OpenTelemetry
• Empower next-gen operations teams with a modern, unified experience and plain-language guidance

Whether you’re addressing today’s bottlenecks or planning for long-term modernization, this brief offers executive-ready insight to support confident decisions.