Customers depend on your service catalog to request or access the IT services they need to be successful. BMC provides ITIL®-compliant service catalog management solutions that help you improve user satisfaction, streamline service management, and increase opportunities for self-service automation.
The IT service catalog is where IT publishes the services it offers. Customers reference the catalog to request services from IT. A best-practice IT service catalog:
- Is ITIL-compliant
- Improves customer satisfaction
- Improves reputation of IT service department
- Provides efficient engagement channel for standard services with or without authorizations
- Showcases availability of services for business user consumption
- Improves IT opportunities for service automation resulting in higher service delivery performance
The BMC Helix Remedy Suite with Smart IT includes an IT Service Catalog where you can publish all of your services available to employees. BMC Helix Digital Workplace provides self-service and an app store environment so employees can easily request and access the tools necessary to do their jobs. Helix Remedy is a proven, ITIL®-compliant service delivery platform. Through a dynamic, intuitive user experience, Helix Remedy offers powerful self-help tools, automated processes, comprehensive asset management, an IT service catalog, and much more.