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BMC Helix Chatbot brings the cognitive enterprise to life with intelligent, omni-channel experiences that lets users find and request services through a conversational and personalized interface.

Deliver fast and accurate responses to users

  • Consumer-like experience: BMC Helix Chatbot is tailored to platforms and devices employees are already using
  • Service Delivery: BMC Helix Chatbot can call and execute custom processes and workflows created in the platform
  • Skype for Business–Office 365: Communicate with BMC Helix Chatbot through a familiar contact channel
  • SMS Messaging: Use BMC Helix Chatbot from your mobile device without needing to access an additional app
  • Web Chat: View the full status of your requests and rate knowledge that BMC Helix Chatbot has provided
  • Available with BMC Helix Digital Workplace and BMC Helix Business Workflows

Connect with an expert

Three ways to revolutionize the employee experience

Find information and request services through any channel, from web to mobile to cognitive chatbot

Omni-channel Experience

BMC Helix Chatbot makes it easy for employees to access IT information and services using natural language, across any channel they choose, without even leaving their current application.

  • Intelligent: Predictive analysis provides fast and accurate results
  • Conversational: Virtual agents understand your queries
  • Personalized: Chatbots provide relevant and targeted information

Standardize and extend processes to make existing services better, and easily scale new ones

Seamless Service Delivery

AI-powered experiences make it easier for IT to deploy services, and easier for users to adopt them. As an effective and popular self-service channel, chatbots also ease the burden on service desk staff while improving user satisfaction.

  • Consumer-like experiences tailored to platforms employees are already using
  • Self-service powered by context-aware devices and predictive analytics resulting in fewer service desk calls
  • More flexibility when accessing knowledge and submitting service requests

Embrace cognitive technologies to transform your enterprise

Cognitive Service Management

Traditional service management faces key challenges when it comes to today’s multi-cloud, multi-channel, and multi-device environments. To meet increasing expectations for service delivery, companies should embrace cognitive service management – next-generation service management enabled by digital automation and AI.

  • Improved customer and employee experience
  • Increased business agility, efficiency, and productivity
  • Cost savings across service delivery
“Cognitive chatbots will be a key component to enabling a streamlined and cost efficient end user experience.” — Pauline Mulvey, VP Enterprise Business Technology, Mitchell International

Getting started with BMC Helix Chatbot is easy