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BMC Helix Chatbot brings the cognitive enterprise to life with intelligent, omni-channel experiences that lets users find and request services through a conversational and personalized interface.

Deliver fast and accurate responses to users

  • Consumer-like experience: BMC Helix Chatbot is tailored to platforms and devices employees are already using
  • Channel of choice: Leverage BMC Helix Chatbot to communicate with familiar tools like Skype for Business–Office 365, Slack, SMS, and web
  • Cognitive search: Search across unstructured and structured data and also across multiple knowledge bases
  • Line of business (LOB) support: Use with each LOB to enable multiple, specialized chatbots tailored to the needs of the organization (HR, Facilities, etc.)
  • Service Delivery: BMC Helix Chatbot can call and execute custom processes and workflows created in the platform
  • Available with BMC Helix Digital Workplace and BMC Helix Business Workflows

Connect with an expert

Two ways to revolutionize the employee experience

Find information and request services through any channel, from web to mobile to cognitive chatbot

Omni-channel Experience

BMC Helix Chatbot makes it easy for employees to access IT information and services using natural language, across any channel they choose, without even leaving their current application.

  • Intelligent: Predictive analysis provides fast and accurate results
  • Conversational: Virtual agents understand your queries
  • Personalized: Chatbots provide relevant and targeted information

Standardize and extend processes to make existing services better, and easily scale new ones

Seamless Service Delivery

AI-powered experiences make it easier for IT to deploy services, and easier for users to adopt them. As an effective and popular self-service channel, chatbots also ease the burden on service desk staff while improving user satisfaction.

  • Consumer-like experiences tailored to platforms employees are already using
  • Self-service powered by context-aware devices and predictive analytics resulting in fewer service desk calls
  • More flexibility when accessing knowledge and submitting service requests
“Cognitive chatbots will be a key component to enabling a streamlined and cost efficient end user experience.” — Pauline Mulvey, VP Enterprise Business Technology, Mitchell International

Getting started with BMC Helix Chatbot is easy