BMC Helix Digital Workplace

Employees expect to use modern tools to do their jobs, from anywhere, at any time, on any device. With BMC Helix Digital Workplace, employees can use multiple channels to find information, request services, and solve problems.

• Intelligent: Seamless transition between live support agent and chatbot with multiple language support
• Conversational: Chatbot understands your queries in natural language
• Omni-channel experience: Mobile, Slack, Skype for Business, and SMS

An easy way to improve productivity is to enable a simple way for the workforce to see the services and knowledge available across the enterprise. At the same time the business can manage, control, and audit service requests from a single pane of glass.

• Fewer calls to IT and other help desks like HR
• Deliver same level of service across the enterprise
• Accessible across devices from mobile to PC

With a few taps, employees can order a new computer or get the latest mobile travel app via one service catalog. Selecting services across the organization has never been easier with departments like IT, HR, and Procurement defining and managing requests and services in one place.

• Reduce routine requests to the service desk as employees shop for themselves
• Eliminate catalog sprawl by consolidating portals on a unified platform
• Reduce shadow IT by providing employees with the latest productivity tools
• Track usage, performance, and costs

Organizations can create sub-catalogs to scale service delivery via bundles, banners, and virtual marketplaces for every line of business

• Bundle services from various internal service providers into a single request
• Improve cross-functional processes and activities
• Easily track service requests for all lines of business