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The need to transform ITOps into AIOps “NEC Taps BMC for ITSM and AIOps”

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NEC Taps BMC for ITSM and AIOps

This report highlights the role of AIOps in transforming IT management. It also discusses the NEC and BMC partnership, which will see NEC transforming its service management using BMC’s solutions. The partnership also highlights the need for technology vendors to have more skin in the game and ensure customer success, rather than just being a simple supplier of technology.

The use of AI is crucial as the IT environment becomes more complex and service providers need to improve customer experience while maintaining a healthy cost structure.