Every business and organization can take advantage of vast volumes and variety of data to make well informed strategic decisions — that’s where metrics come in.
This e-book introduces metrics in enterprise IT. Organizations of all shapes and sizes can use any number of metrics. In this e-book, we’ll look at four areas where metrics are vital to enterprise IT:
- Service delivery metrics which track the performance of your service delivery.
- Service desk metrics which track your service desk’s performance. Measuring the service desk is tied into service delivery because it directly supports the customer experience.
- DevOps metrics which look at the performance of DevOps teams.
- Organizational metrics which look at overall organizational performance through the lenses of operations, service delivery, finance and personnel.