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Gartner® Hype Cycle for ITSM, 2022

See which ITSM innovations are ready to meet expectations

Infrastructure and operations (I&O) leaders are under pressure to evaluate a broad array of technologies and practices to determine which can drive value without excessive risk. The Gartner® Hype Cycle for ITSM, 2022 is an essential guide to evaluate the relative maturity of innovations for your ITSM roadmap. Get expert analysis on:

  • Innovation Triggers including Service Operations, Swarming Support, and Operational AI
  • Which technologies have reached the Peak of Inflated Expectations—or the Trough of Disillusionment
  • Years to mainstream adoption for leading-edge ITSM tools, systems, and platforms

Gartner, Hype Cycle for ITSM, 2022, Siddharth Shetty, 13 July 2022

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Gartner and Hype Cycle are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. .

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