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Gartner: Empower your business with knowledge management

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Give users the resources to become more self-sufficient and effective

By making knowledge management (KM) a strategic priority, you can help IT and business users eliminate productivity roadblocks and drive more value for your organization. In this report ‘Support Both IT and Business Consumer Needs With Knowledge Management Practices’, Gartner discusses the elements of an effective KM implementation, from customer targeting to content sourcing and maintenance. Topics include:

  • How to identify key customer segments and understand their needs
  • Going beyond troubleshooting use cases to unlock additional forms of value
  • Aligning knowledge curation and maintenance with business needs

Gartner, Support Both IT and Business Consumer Needs With Knowledge Management Practices, Rich Doheny, Kenneth Gonzalez, 23 July 2020

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