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Gartner®: A Buyer’s Guide to ITSM Platforms

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Meet your requirements without overspending

To get full value from your ITSM platform spend, you need to determine which vendor can best meet your requirements so you can be confident in your investment. In this buyer’s guide, Gartner® offers a five-step guide to identify your needs, define your roadmap, plan your budget, and evaluate your options. Topics include:

  • Aligning your ITSM platform purchase to your practice roadmap
  • Using research to evaluate ITSM platforms and vendors
  • Understanding your options for subscription and licensing models
  • Leveraging peer insights into real-world customer experiences

Gartner, A Buyer’s Guide to ITSM Platforms, Chris Matchett, Rich Doheny, 4 August 2022.

Gartner is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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