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Gartner: 3 Steps to Agile IT Service Management

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Gartner: 3 Steps to Agile IT Service Management

Streamline your ITSM practice to keep pace in today’s Agile world

According to Gartner, “By 2023, 80% of ITSM teams that have not adopted an agile approach will find their ITSM practices are ignored or bypassed as a result of more agile ways of working being adopted elsewhere in the organization.”

Prevent ITSM irrelevance with the recommendations in this report. Gartner highlights three actionable steps that I&O leaders can take today to become more Agile, including how to:

  • Make key ITSM processes more lean and adaptive
  • Develop a collaborative approach with other groups, like DevOps and Products
  • Support Agile working practices
  • Overcome cultural hurdles and drive cultural change
  • Demonstrate the value of effective ITSM

Streamline and modernize your ITSM practices for an Agile world. Read 3 Steps to Agile IT Service Management to get started.