According to Gartner, “By 2023, 80% of ITSM teams that have not adopted an agile approach will find their ITSM practices are ignored or bypassed as a result of more agile ways of working being adopted elsewhere in the organization.”
Prevent ITSM irrelevance with the recommendations in this report. Gartner highlights three actionable steps that I&O leaders can take today to become more Agile, including how to:
Streamline and modernize your ITSM practices for an Agile world. Read 3 Steps to Agile IT Service Management to get started.