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BMC Helix delivers 361% ROI for the service desk and intelligent automation benefits

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Forrester study: The Total Economic Impact ™ of BMC Helix

Explore all the business value and efficiencies BMC Helix brings to organizations

In a modern enterprise, customers now have vastly enhanced needs for their service desk, IT operations, DevOps, and end user efficiency — to allow employees across divisions to shift focus to driving innovation and business growth. In a BMC commissioned study, Forrester Consulting interviewed and analyzed the results 11 companies found by implementing BMC Helix solutions for their service and operations management. Covering a three year period, the independent analysis reveals significant financial benefits and business value when using the full BMC Helix solution set including:

  • 361% positive ROI when migrating to BMC Helix ITSM
  • 189% positive ROI with the adoption of the intelligent automation and orchestration capabilities of BMC Helix
  • $4.8M savings in improved end-user productivity
  • 33.5% deflected and 25% fully automated for service desk tickets 
  • And much more
“The TEI methodology helps companies demonstrate, justify, and realize the tangible value of IT initiatives to both senior management and other key business stakeholders.” — Forrester: The Total Economic Impact of BMC Helix