Forrester: Improve Knowledge Worker Productivity and Experiences with ESM

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To retain and empower valued knowledge workers, organizations must meet their expectations for a modern, productive, and satisfying work experience. In this report, Forrester explores the value of an enterprise service management (ESM) platform to manage, automate, coordinate, and optimize service demand and supply across all enterprise services. Topics include:

The business consequences of outdated knowledge worker tools and processes
Key ESM capabilities including workflow automation, service catalogs, portals, analytics, and more
How to get started and ensure continuous improvement for your ESM journey

Forrester: Improve Knowledge Worker Productivity and Experiences with ESM

All fields are required except where noted.

Empower your workforce with enterprise service management (ESM)

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