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Forrester: Improve Knowledge Worker Productivity and Experiences with ESM

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Empower your workforce with enterprise service management (ESM)

To retain and empower valued knowledge workers, organizations must meet their expectations for a modern, productive, and satisfying work experience. In this report, Forrester explores the value of an enterprise service management (ESM) platform to manage, automate, coordinate, and optimize service demand and supply across all enterprise services. Topics include:

  • The business consequences of outdated knowledge worker tools and processes
  • Key ESM capabilities including workflow automation, service catalogs, portals, analytics, and more
  • How to get started and ensure continuous improvement for your ESM journey

BMC helps customers run and reinvent their businesses to succeed in new and better ways.

  • Barry
  • SAP
  • O2
  • Itau
  • DISA

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