The FinServ Future: Challenges And Opportunities On The Road To IT-Driven Customer Experiences And Business Outcomes
As financial transactions become faster and more seamless, not to mention greater in number, finserv firms will benefit—if they can meet the demands of ever-more-exacting customers. The result is a high-pressure environment in which risks are hard to distinguish from rewards. This report by Forbes Insights in partnership with BMC canvasses the opinions of highly placed financial services executives to illuminate what’s next in this dynamic space.