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Sign up for the on-demand webinar“Contribute to Customer Success and Productivity”

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Deliver a better experience with self-service knowledge in context

Supporting your customer is about more than just responding to requests for assistance—it should be a total engagement strategy designed to meet their need for knowledge in the context of use, in their own environment, throughout their experience.

View this webinar to learn how you can:

  • Shift knowledge earlier in the customer experience to reduce customer effort
  • Capture and leverage resolutions of open incidents to improve self-service resources
  • Measure the relative value of self-service, community, and agent assist engagements

BMC helps customers run and reinvent their businesses to succeed in new and better ways.

  • Barry
  • SAP
  • O2
  • Itau
  • DISA

Ready to start a conversation? Talk to a BMC Expert