Enable a modern and more effective IT service desk
The way business users engage with IT is changing. They expect anytime, anywhere access to services in order to do their work faster, smarter, and more easily. In this Gartner report, you’ll learn the steps IT can take to enable the changes required to support the needs of today’s business users.
Learn how you can:
- Add more-collaborative, proactive service support channels
- Embrace and create value from shadow IT
- Refocus KPIs and metrics to include employee engagement and satisfaction