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TrueSight Orchestration 8.x: Fundamentals Administering (ASP)

IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. TrueSight Orchestration automates common, repeatable tasks to improve quality of service across the board.

This course is interactive and includes hands-on activities.

This course uses a mix of instructor-led introduction, practical exercises, and mentoring during the sessions. This course guides learners as they discover and cultivate the skills necessary to establish and maintain basic TrueSight Orchestration processes. The course creates an environment in which learners can configure modules and adapters, execute workflows, manage metrics and audit records, navigate the health and value dashboard, perform log analysis and health checks and use Remedy Single Sign-On. Materials are provided that can be referenced during and after the class.

Major release:

TrueSight Orchestration 8.x

Good for:

Administrators, Consultant

Course Delivery:

Assisted Self-Paced | 24 hours

Course Modules

  • Configuring Modules
    • Describe Operations Actions modules and utilities
    • Activate modules
    • Edit active modules
    • Assign grid permissions
    • Deactivate modules
  • Configuring Base Adapters
    • Describe base adapters and their types
    • Add base adapters to the grid
    • Configure base adapters
    • Enable adapters on a peer
    • Check the status of the adapter
  • Workflow Execution from the Grid
    • Expose a workflow in Schedules and Operator Control Panel (OCP)
    • Export modules to the repository
    • Activate the module on the grid
    • Schedule the workflow from the grid and TSO Development Studio
    • Use the Operator Control Panel (OCP) for workflow execution
  • Managing Metrics and Audit Records
    • Describe audit records, grid performance, and process metrics
    • Enable metrics collection
    • Understand the metrics database schema
    • Configure audit reports, grid performance, and process metrics
  • Health and Value Dashboards
    • Describe the Health Dashboard
    • Describe the Value Dashboard
    • Configure your environment to use
    • TrueSight Orchestration (TSO) dashboards
    • Create Value reports
  • Log Analysis and Health Check
    • Name log files and know their locations
    • Understand the log files
    • Use the log files to troubleshoot issues in TSO
    • Increase log file size and create a separate peer health log
  • Remedy Single Sign-On Basics
    • Install Remedy Single Sign-On (RSSO)
    • Navigate the RSSO Admin console
    • Configure RSSO for authentication
    • Change to an External RSSO Instance After Installation
    • Describe the basic deployment methods using RSSO