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BMC

TrueSight Orchestration 8.x: Advanced Integrating

IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. TrueSight Orchestrator automates common, repeatable tasks to improve quality of service across the board.

This instructor-led, hands-on course guides learners as they discover and cultivate the skills necessary to integrate TrueSight Orchestration with BMC Remedy AR. Learners will explore Remedy incident and change management processes, and use TrueSight Orchestration modules and workflows to automate these processes. Materials are provided that can be referenced during and after the class.

Good for:

Consultant, Developers

Course Delivery:

Instructor Led | 24 hours

Course Modules

  • BMC Remedy AR System Overview
    • Access BMC Remedy AR System Components
    • Describe the various components of BMC Remedy AR System
    • Use Remedy AR System Application
  • Remedy AR System Actor Adapter Operations
    • Create a New Form in Remedy Developer Studio
    • Perform Create, Find, Update and Delete operations on Remedy AR System using the TSO Actor Adapter
    • Query Server Info process to retrieve information about the AR System server
  • Incident Management
    • Define the Incident Management user scenarios
    • Describe the steps to create an incident in Remedy
    • Explain how to use the TSO Incident Management Module to automate the incident management process
  • Change Management
    • Describe the Change Management process
    • Describe the Change Management cycle
    • Differentiate between the types of changes
    • Create Change Request using TSO workflows
  • Work Order Management
    • Identify the need to Set the Work Order (WO) Version Flag
    • Describe the Work Order Management Module
    • Create WO
    • Search for WO
    • Relate Change Request and Incident to WO